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Service Operations Manager Jobs in Austin, MN (NOW HIRING)

Sanco Equipment

Service Manager

Stewartville, MN · On-site

This role oversees all service operations including technician productivity, workflow management, quality control, and customer communication. The Service Manager is responsible for fostering a ...

Sanco Equipment

Service Manager

Stewartville, MN · On-site

This role oversees all service operations including technician productivity, workflow management, quality control, and customer communication. The Service Manager is responsible for fostering a ...

Dayton Freight

Operations Supervisor

Stewartville, MN · On-site

$60K - $80K/yr

... As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and ... In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ...

Dayton Freight

Operations Supervisor

Stewartville, MN

$60K - $80K/yr

In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ... This position requires the ability to perform a combination of administrative and operational ...

Dayton Freight

Operations Supervisor

Stewartville, MN · On-site

$60K - $80K/yr

... As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and ... In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ...

Crystal Valley Cooperative

Grain Operations

Hope, MN · On-site

Grain Space Management * Grain Grades, Quality, & Condition * Outbound Grain * Customer Service Requirements: * Mechanically inclined to operate, troubleshoot, repair, and maintain equipment

Orkin LLC

Service Manager

Albert Lea, MN · On-site

$70K - $100K/yr

Our Service Manager is a "pro" at protecting homes and businesses and knows how to train and ... Lead an entire service operation upon completion of paid training * Motivate the service team to ...

Hy-Vee, Inc.

Service Manager

Albert Lea, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you:

Hy-Vee

Service Manager

Albert Lea, MN · On-site

$15.50 - $19.50/hr

Service Manager. Department: Grocery FLSA: Non-Exempt. General Function: Provides prompt, efficient ... Assistant Managers of HWH, Perishables, Store Operations and eCommerce. Positions that Report to ...

HyVee

Service Manager

Albert Lea, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you:

HyVee

Service Manager

Albert Lea, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you:

Hy-Vee

Service Manager

Albert Lea, MN · On-site

$15.50 - $19.50/hr

Service Manager. Department: Grocery FLSA: Non-Exempt. General Function: Provides prompt, efficient ... Assistant Managers of HWH, Perishables, Store Operations and eCommerce. Positions that Report to ...

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Service Operations Manager information

See Austin, MN salary details

$34.6K

$76.6K

$127.6K

How much do service operations manager jobs pay per year?

As of May 31, 2026, the average yearly pay for service operations manager in Austin, MN is $76,579.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $93,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Austin, MN look for? The top searched job categories for Service Operations Manager jobs in Austin, MN are:
What cities near Austin, MN are hiring for Service Operations Manager jobs? Cities near Austin, MN with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Austin, MN as of May 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $76,579 per year, or $36.8 per hour.

Service Manager

Sanco Equipment

Stewartville, MN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Position summary:
The Service Manager is responsible for leading the service department to achieve operational excellence, profitability, and a high level of customer satisfaction. This is a customer-focused role, ensuring every interaction reflects professionalism, urgency, and a commitment to exceeding expectations. This role oversees all service operations including technician productivity, workflow management, quality control, and customer communication. The Service Manager is responsible for fostering a strong team culture, holding team members accountable, and driving efficient, consistent execution of service operations.
Responsibilities
  • Lead and manage all day-to-day service department operations
  • Drive technician productivity, efficiency, and billed hours performance
  • Oversee scheduling, dispatching, and workflow to maximize shop capacity
  • Ensure all work is completed accurately, on time, and to quality standards
  • Manage customer relationships, resolve escalated issues, and ensure satisfaction
  • Monitor and improve service department financial performance (labor sales, gross profit, and efficiency)
  • Hire, train, coach, and develop service team members
  • Enforce company policies, safety standards, and operational procedures
  • Collaborate with Parts and Sales departments to ensure seamless operations
  • Review and approve repair orders, estimates, and warranty claims
  • Maintain proper documentation, service records, and compliance requirements
  • Identify opportunities for process improvement and implement solutions

Experience, Education, Skills and Knowledge
  • 3-5+ years of experience in service operations within equipment, automotive, or related industry
  • Proven leadership experience managing technicians or service teams
  • Strong leadership and team-building skills
  • Excellent communication and customer service abilities
  • High level of organization and attention to detail
  • Solid understanding of mechanical and equipment repair processes
  • Ability to read and interpret service reports, work orders, and financial data
  • Problem-solving mindset with a focus on efficiency and results
  • Knowledge of warranty processes and manufacturer guidelines
  • Experience with dispatching, workflow management, and customer service.

Physical, Mental and Other Requirements
  • Ability to work in both office and shop environments
  • Must be able to stand, walk, and move throughout the facility regularly
  • Occasionally lift up to 50 lbs.
  • Ability to handle multiple tasks and prioritize in a fast-paced environment
  • Valid driver's license with acceptable driving record

Compensation & Benefits
  • Regular shift is Monday-Friday 8-5
  • Health, dental, and vision insurance.
  • Paid time off and retirement plan options.
  • Ongoing professional development and training opportunities.

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