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Service Operations Manager Jobs in Rochester, MN

Clean Response

Operations Manager

Rochester, MN · On-site

Help grow the business through exceptional customer service and operational excellence. Team Leadership * Start up the new office and hire team * Lead and develop department managers and staff

Clean Response Inc.

Operations Manager

Rochester, MN · On-site

$90K - $110K/yr

Help grow the business through exceptional customer service and operational excellence. Team Leadership * Start up the new office and hire team * Lead and develop department managers and staff

Air Comfort, Inc

Operations Manager

Rochester, MN · On-site

Help grow the business through exceptional customer service and operational excellence. Team Leadership * Start up the new office and hire team * Lead and develop department managers and staff

Clean Response, Inc.

Operations Manager

Rochester, MN · On-site

$90K - $110K/yr

Help grow the business through exceptional customer service and operational excellence. Team Leadership * Start up the new office and hire team * Lead and develop department managers and staff

Clean Response, Inc.

Operations Manager

Rochester, MN · On-site

Help grow the business through exceptional customer service and operational excellence. Team Leadership * Start up the new office and hire team * Lead and develop department managers and staff

Clean Response Inc.

Operations Manager

Rochester, MN · On-site

Help grow the business through exceptional customer service and operational excellence. Team Leadership * Start up the new office and hire team * Lead and develop department managers and staff

InfraServices

Operations Manager

Wanamingo, MN · On-site

At InfraServices, we're more than a services provider -- we're innovators, problem-solvers, and ... Job Summary The Operations Manager is responsible for overseeing the day-to-day field operations ...

BioLabs

Lab Operations Manager

Rochester, MN · On-site

The Lab Operations Manager will play a key role in ensuring the smooth operation of our shared ... Customer service focused, with an excellent work ethic and an optimistic attitude. * Detail ...

BioLabs

Lab Operations Manager

Rochester, MN

The Lab Operations Manager will play a key role in ensuring the smooth operation of our shared ... Customer service focused, with an excellent work ethic and an optimistic attitude. * Detail ...

Via

Safety Operations Manager

Rochester, MN · On-site

$75K - $85K/yr

Serve as the primary safety lead for the service - conducting post-incident reviews, safety audits ... operations management, or field supervision, preferably in fixed route and paratransit settings.

Via

Safety Operations Manager

Rochester, MN · On-site

$75K - $85K/yr

Serve as the primary safety lead for the service - conducting post-incident reviews, safety audits ... operations management, or field supervision, preferably in fixed route and paratransit settings.

BioLabs

Lab Operations Manager

Rochester, MN · On-site

$85K - $105K/yr

The Lab Operations Manager will play a key role in ensuring the smooth operation of our shared ... Customer service focused, with an excellent work ethic and an optimistic attitude. * Detail ...

BioLabs

Lab Operations Manager

Rochester, MN · On-site

The Lab Operations Manager will play a key role in ensuring the smooth operation of our shared ... Customer service focused, with an excellent work ethic and an optimistic attitude. * Detail ...

AEG

Operations Manager - Mayo Civic Center

Rochester, MN · On-site

$75K - $85K/yr

Operations Manager REPORTS TO: Assistant General Manager SUPERVISES: Operations Department FLSA ... Event Conversion, ADA compliance; and Custodial Services. - Coordinates the Operations activities ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Rochester, MN

Service Operations Manager information

See Rochester, MN salary details

$36.1K

$79.9K

$133.2K

How much do service operations manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for service operations manager in Rochester, MN is $79,943.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $97,100.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Rochester, MN?

For Service Operations Manager jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Rochester, MN look for?

The top searched job categories for Service Operations Manager jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Service Operations Manager jobs?

Cities near Rochester, MN with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $76,780 per year, or $36.9 per hour.

Operations Manager

Rochester, MN • On-site

Clean Response
Construction • 11 - 50 employees
Learn more about Clean Responseexternal

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

Clean Response, the Twin Cities’ premier independent restoration contractor, has an opportunity for our newest expansion in the Rochester, MN market!

We are looking for a dedicated and driven professional who acts with integrity, values the importance of being a team player, and strives for excellence in all that they do. We are seeking an Operations Manager that can take a hands-on approach to lead day-to-day operations for a fast-paced restoration business. This role is ideal for someone who can balance big-picture thinking with rolling up their sleeves to get things done. You’ll oversee operations, lead a strong team, and help scale the business.

Operations Leadership
  • Oversee daily operations across mitigation, cleaning, and reconstruction
  • Ensure projects run efficiently, safely, and on schedule
  • Track and improve key metrics like cycle times, margins, and customer satisfaction
  • Implement systems and processes to support growth
  • Manage water, mold, fire, and storm damage projects from start to finish.
  • Schedule crews and coordinate subcontractors when needed.
  • Maintain excellent communication with customers, insurance adjusters, and property managers.
  • Estimate jobs and prepare project documentation.
  • Ensure compliance with IICRC standards and company procedures.
  • Recruit, train, and mentor field personnel.
  • Help grow the business through exceptional customer service and operational excellence.
Team Leadership
  • Start up the new office and hire team
  • Lead and develop department managers and staff
  • Build a culture of accountability, teamwork, and customer focused
  • Support hiring, retention, and employee development
Growth & Strategy
  • Partner with ownership and C-suite on business growth and expansion plans
  • Identify opportunities to improve operations and increase revenue
  • Build relationships with clients, vendors, and referral partners
Customer Experience
  • Ensure a high level of service across all projects
  • Maintain a strong reputation within the community
What We’re Looking For
  • 5-8+ years of leadership experience in restoration, construction, or related industry
  • Familiarity with Rochester restoration market and strong relationships with industry stakeholders.
  • Experience leading teams in a fast-paced environment
  • Solid communication and problem-solving skills
  • Ability to drive results while building a strong team culture
  • Restoration industry experience required.
  • Management or supervisory experience required.
  • IICRC Certifications (WRT, ASD, AMRT, FSRT, etc.) strongly preferred.
  • Xactimate experience is a plus.
  • Ability to manage multiple projects simultaneously.
  • Excellent communication and organizational skills.
  • Valid driver's license with a clean driving record.
  • Ability to lift 50+ pounds.
Preferred:
  • Degree in Business, Construction Management. Or 5-8+ years of operations experience the restoration industry.
Schedule & Work Environment
  • Full-time, on-site role
  • Occasional after-hours availability for emergency response situations
  • Fast-paced, team-oriented environment
Benefits:
  • Medical insurance
  • Dental insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Clean Response provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to Race, Religious Creed, Color, National Origin, Ancestry, Physical or Mental Disability, Medical Condition, Genetic Information, Marital Status, Sex, Gender, Gender Identity, Gender Expression, Sexual Orientation, Military or Veteran status.

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