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Service Operations Manager Jobs in Rochester, MN

BioLabs

Operations Lead

Rochester, MN · On-site

Provide daily operational support and problem-solving for BioLabs members to ensure smooth and ... Curate and manage cafe and food service offerings within budget * Perform other duties as assigned ...

BioLabs

Operations Lead

Rochester, MN · On-site

$55K - $75K/yr

Curate and manage café and food service offerings within budget * Perform other duties as assigned ... Previous work experience in operations, operations management, marketing, communications, and/or ...

BioLabs

Operations Lead

Rochester, MN · On-site

Provide daily operational support and problem-solving for BioLabs members to ensure smooth and ... Curate and manage cafe and food service offerings within budget * Perform other duties as assigned ...

pompstire

Service Manager

Rochester, MN

We're currently looking for a Service Manager to join our team and play a critical part in our daily operations. This dynamic role collaborates directly with customers to schedule their service needs.

pompstire

Service Manager

Rochester, MN · On-site

We're currently looking for a Service Manager to join our team and play a critical part in our daily operations. This dynamic role collaborates directly with customers to schedule their service needs.

Sephora

Operations Associate - Part Time

Rochester, MN · On-site

$18 - $23/hr

From inventory management to visual merchandising, your attention to detail and proactive mindset ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Sephora

Operations Associate - Part Time

Rochester, MN · On-site

$18 - $23/hr

From inventory management to visual merchandising, your attention to detail and proactive mindset ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Hy-Vee, Inc.

Service Manager

Rochester, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you:

LVMH

Operations Associate - Part Time

Rochester, MN · On-site

$18 - $23/hr

From inventory management to visual merchandising, your attention to detail and proactive mindset ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

HyVee

Service Manager

Kasson, MN · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Assistant Managers of HWH, Perishables, Store Operations and eCommerce Positions that Report to you:

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Rochester, MN

Service Operations Manager information

See Rochester, MN salary details

$36.1K

$79.9K

$133.2K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Rochester, MN is $79,943.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $97,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Rochester, MN look for? The top searched job categories for Service Operations Manager jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Service Operations Manager jobs? Cities near Rochester, MN with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $79,943 per year, or $38.4 per hour.

Operations Lead

BioLabs

Rochester, MN • On-site

Full-time

Posted 15 days ago

Job description

BioLabs is a global innovation infrastructure company creating the physical and community backbone that powers life science discovery worldwide. Through a growing network of premium shared laboratories and coworking spaces, BioLabs provides turnkey access to state-of-the-art research facilities, entrepreneurial programming, and deep industry and capital connections. These integrated ecosystems enable innovators - from early-stage founders to established R&D teams - to rapidly translate ideas into impact without the constraints of traditional lab ownership. The BioLabs network now spans major innovation hubs across the United States, Canada, Europe, and Asia, serving as a catalyst for collaboration and a launchpad for breakthroughs that advance human health and sustainability. Learn more atwww.biolabs.io.


ROLE OVERVIEW

Reporting to the Site Director, theOperations Leadat BioLabs Rochester MN will drive administrative management, non-lab operations, event coordination, and on-site marketing initiatives.In close collaboration with the BioLabs team, this role delivers a high level of service to resident startups while actively advancing the visibility, positioning, and growth of the BioLabs brand across the Rochester MN ecosystem.


RESPONSIBILITIES

  • Provide daily operational support and problem-solving for BioLabs members to ensure smooth and positive experience
  • Oversee new member onboarding, including orientation and integration into the BioLabs community
  • Manage front desk reception and serve as the primary contact for members and visitors
  • Maintain accurate site databases, contact directories, and mailing lists
  • Develop and manage site communications, including newsletters, brochures, and social media content
  • Produce marketing materials that can be utilized across channels
  • Plan, market, budget, and host internal and external events, including sponsor and community programs
  • Support shipping and receiving, vendor management, and special projects as needed
  • Partner with Operations teams across the BioLabs network to standardize systems and processes
  • Curate and manage cafe and food service offerings within budget
  • Perform other duties as assigned

QUALIFICATIONS:

  • Bachelor's degree
  • 1-2 years of experience in a professional work environment
  • Previous work experience in operations, operations management, marketing, communications, and/or customer service a plus
  • Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
  • Customer service focus, with excellent work ethic, optimistic attitude, and professional demeanor
  • Detail-oriented, highly organized, and flexible, with experience supporting and prioritizing multiple projects
  • Excellent written and verbal communication skills
  • Experience in marketing, campaign management, and/or knowledge of design tools (Canva, Adobe Illustrator, Adobe Suite or equivalent) a plus
  • Willingness to attend after-hours events
  • Ability to lift and carry a minimum of 25 pounds and stand for extended periods
  • Willingness to travel domestically as required.


BioLabs provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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