Service Operations Manager Jobs in Rochester, MN

The Branch Operations Supervisor leads and supervises the day-to-day functions of branch operations. Resolves SAP software issues, develops and reviews proposals for purchasing equipment, oversees all inventory modifications, provides leadership during the annual inventory process, and provides support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions.

Essential Functions

• Serves as a point of contact for all SAP training, system upgrade coordination, and branch change management, as appropriate.
• Serves as the location’s Training Coordinator regarding SAP, PC, Products, and Policy and Procedure training related issues, as appropriate.
• Develops and/or reviews proposals for purchasing equipment. 
• Coordinates computer, telephone, equipment changes, upgrades, or problems with appropriate corporate staff. 
• Supervises all inventory modifications using the reason codes in SAP. 
• Provides leadership during the location’s annual inventory process and with the Inventory committee.
• Consistently provides responsive, quality customer service to our customers. 
• Actively participates in the coordination, analysis, and decision-making required by information and feedback of customer needs, pricing, products, competition, and problem resolution.
• Works closely with Border States sales and/or marketing staff to provide internal leadership and support for promoting customer directed product, sales, and marketing programs within our customer base.
• Provides administrative and operational support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions.
• May oversee inventory cycle counting, inventory performance, bin management, return management, and root cause analysis of inventory discrepancies.

Non-essential Functions

• Assists with scheduling and coordination of product meetings and customer trade shows and other branch events and meetings.
• Approves all inventory returns. 
• Responsible for the payment of all bills and donation payments for the branch within approved limits. 
• Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas. 
• Completed branch reporting, as needed.
• May facilitate new employee orientation and onboarding activities
• Reviews and approves credit invoices.
• May handle facility maintenance.
• Performs other duties as assigned by supervisor or other designate.

• Minimum 2-year business/trade degree preferred or the equivalent in work experience. 
• Prior supervisory experience with a minimum of 2 years’ prior customer service or sales experience preferred. 
• Strong knowledge of electrical products and systems preferred. 
• Technical ability to understand electrical systems with a minimum of 3 years of prior electrical distribution experience preferred. 
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, email, and SAP software.

• Excellent customer service skills include being competent, accurate, responsive, and engaged.
• Excellent interpersonal, written and verbal communication, reading skills.
• Ability to effectively plan and organize.

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Frequently
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Continuously
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Frequently
• Crawling (moving about on hands and knees or hands and feet) - Occasionally
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Frequently
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Frequently
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Continuously
• Driving (the control and operation of a motor vehicle) - Occasionally
• Desk work (work usually performed at a desk) - Frequently
• Use of a computer - Frequently
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Frequently
• Travel (travel needed to perform job duties) - Occasionally

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Pay range for this position is $66,524/yr. - $97,000/yr. Depending on expereince.