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Service Operations Manager Jobs in Rochester, MN

Dayton Freight

Operations Supervisor

Stewartville, MN

$60K - $80K/yr

In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ... This position requires the ability to perform a combination of administrative and operational ...

Dayton Freight

Operations Supervisor

Stewartville, MN · On-site

$60K - $80K/yr

... As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and ... In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ...

Dayton Freight

Operations Supervisor

Stewartville, MN

$60K - $80K/yr

... As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and ... In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ...

Via

People Operations Regional Manager

Rochester, MN

$70K - $90K/yr

With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As Via's People Operations Regional Manager, you will be ...

Via

People Operations Regional Manager

Rochester, MN · On-site

$70K - $90K/yr

With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As Via's People Operations Regional Manager, you will be ...

Central Farm Service

Operations - Grain

Hayfield, MN · On-site

$55K - $65K/yr

... service. Essential Duties & Responsibilities: Reasonable accommodations may be made to enable ... Perform other duties as requested by supervisor or management. Requirements Qualifications:

Texas Roadhouse

Service Manager

Rochester, MN · On-site

$5.2K/mo

Pay: $48,000 - $75,000 annually Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary ...

Texas Roadhouse

Service Manager

Rochester, MN · On-site

$5.2K/mo

Pay: $48,000 - $75,000 annually Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Rochester, MN

Service Operations Manager information

See Rochester, MN salary details

$36.1K

$79.9K

$133.2K

How much do service operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for service operations manager in Rochester, MN is $79,943.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $97,100.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Rochester, MN?

For Service Operations Manager jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Rochester, MN look for?

The top searched job categories for Service Operations Manager jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Service Operations Manager jobs?

Cities near Rochester, MN with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $76,780 per year, or $36.9 per hour.

Operations Supervisor

Stewartville, MN

Dayton Freight
Transportation and Warehousing • 5 - 10K employees
Learn more about Dayton Freightexternal

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Dayton Freight rating

8.9

Company rating: 8.9 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

Job description

Shift Available: 3/3:30 AM - 12/12:30 PM

  • Stable and growing organization
  • Competitive weekly pay
  • Quick advancement
  • Professional, positive and people-centered work environment
  • Modern facilities
  • Clean, late model equipment
  • Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
  • Paid holidays (8); paid vacation and personal days
  • 401(k) plan, Company Match

As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and procedures that will ensure the most efficient and economical routing and movement of customers’ freight in an error-free manner.

  • Compile production and service records and measure conformance to standards
  • Inspect and measure performance of personnel resulting in changes in work practices necessary to improve overall Service Center operations
  • Review logs and reports and confers with shift personnel to ascertain pertinent scheduling, production and administrative support requirements
  • Set up appointment freight deliveries
  • Perform and or assists with billing, rating, manifesting and analysis of freight weight and size
  • Maintain excellent communication with external and internal customers
  • Assist with training, development and evaluation of production and/or clerical personnel performance and recommends or initiates documentation
  • In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and develop Service Center personnel
  • Ensure that Service Center premises are protected and maintained
  • Assist in the investigation, reporting and initiation of corrective actions for accidents, job related injuries employee discrepancies
  • Understand and apply company safety practices including DOT, EPA, ICC and OSHA rules and regulations
  • Assist with the facilitation of information meetings with Service Center team members
  • Effectively handle special assignments as directed

  • Knowledge of the LTL/ Transportation Industry
  • Has managed Drivers and Dockworkers
  • Knowledge of the surrounding geographical area to the Service Center
  • Legally eligible to work in the United States
  • Must be at least 18 years of age
  • Fluent in English

  • Stable and growing organization
  • Competitive weekly pay
  • Quick advancement
  • Professional, positive and people-centered work environment
  • Modern facilities
  • Clean, late model equipment
  • Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
  • Paid holidays (8); paid vacation and personal days
  • 401(k) plan, Company Match

Starting Pay: $60,000-$80,000 per year.  This amount reflects total compensation (base + bonus). 

Pay does vary depending on relevant industry experience.


This position requires the ability to perform a combination of administrative and operational duties in an office and dock environment. Duties may include standing and walking for extended periods, pushing or pulling equipment, operating material-handling equipment, and occasionally assisting with physical dock tasks such as handling freight and related materials.
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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