Service Operations Manager Jobs in Rochester, MN

Responsible for the management and development of staff. Provides oversight to, and is accountable for quality and service, regulatory compliance, work unit safety, strategic planning, document management, financial management and developing and implementing new services. Works cooperatively with a wide variety of customers, as well as internal and external resources. Completes special projects as assigned by the laboratory consultant/director(s), administrator and/or operations manager(s).
This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
**Individuals hired to this position are required to complete 2 years in this position before becoming eligible to transfer to other positions within Mayo Clinic**
Qualifications
Bachelor's degree from an accredited institution in clinical laboratory science (CLS), medical laboratory science (MLS), or medical technology (MT) and six years of relevant clinical laboratory experience with four years after obtaining the qualified bachelors degree. OR Bachelor's degree from an accredited institution in addition to a certificate in medical laboratory science (MLS) or another clinical laboratory specialty certificate, and six years of clinical laboratory experience with four years after obtaining the qualified bachelors degree. Certificates will be reviewed and approved on a case by case basis.
OR Bachelor's degree from an accredited institution in chemistry or biological science and seven years of clinical laboratory experience with five years after obtaining the qualified bachelors degree.
OR Master's degree from an accredited institution in chemical, physical, biological. clinical laboratory science or medical technology and two years of clinical laboratory experience after obtaining the qualified bachelors degrees listed above. In the non-testing laboratories (Laboratory Services, Central Processing, Microbiology Initial Processing, Preparation and Processing, Autotransfusion, IMPACT, Hematopathology Support Lab, Operational Support Unit, MML Operations, and Donor Services) and Histopathology laboratories: Bachelor's degree, preferably in CLS/MLS/MT, management/business, sciences or a health-related field and four years of laboratory or management experience.
Additional Qualifications:
Must have demonstrated leadership, communication (oral and written) and problem solving ability. Must be highly organized, efficient, and able to work independently. Requires human relations skills to influence and motivate others. ASCP certification or other certification pertinent to the laboratory field may be required depending on the laboratory specialty.
Clinical laboratory experience must include the following additional requirements dependent upon the laboratory:
For Bacteriology, Virology, Clinical Microbiology Molecular, Mycology/Mycobacteriology, Parasitology, Molecular Hematopathology, Clinical Genome Sequencing, Molecular Technologies Laboratories:
At least four years of experience in high complexity testing, one of which is molecular pathology methods.
For Tissue Typing Laboratory:
At least four years of experience in high complexity testing with a minimum of three years experience in histocompatibility/transplantation and one of which is in molecular pathology methods.
For Conventional Chromosomes, FISH, Microarray Laboratories:
At least two years of experience in clinical cytogenetics.
ALL MUST be included for your application to be considered:
• CV/Resume
• Cover Letter
• Transcripts (unofficial copy accepted)
• Internal candidates must provide their past performance appraisals
About Us
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

About the Team
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.