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Service Operations Manager Jobs in Austin, MN (NOW HIRING)

Hy-Vee

Service Manager

Albert Lea, MN · On-site

$15.50 - $19.50/hr

Service Manager. Department: Grocery FLSA: Non-Exempt. General Function: Provides prompt, efficient ... Assistant Managers of HWH, Perishables, Store Operations and eCommerce. Positions that Report to ...

Wendy's

Customer Service Manager

Albert Lea, MN · On-site

Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and ... in Speed of Service. * Assisting General Manager in maintaining labor budgets by utilizing ...

Wendy's

Customer Service Manager

Albert Lea, MN · On-site

Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and ... in Speed of Service. * Assisting General Manager in maintaining labor budgets by utilizing ...

Veresen

Operations Technician

Albert Lea, MN

$35 - $40/hr

... services to our customers in the energy industry. We are an organization that cares not only about ... Communicates safety issues to Managers and Safety Department; * Effective decision-making skills ...

Kwik Trip, Inc.

Assistant Food Service Manager

Byron, MN · On-site

$16 - $22.26/hr

Assistant Food Manager Kwik Trip is seeking energetic, outgoing, and positive people to make a ... Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to ...

Kwik Trip, Inc.

Assistant Food Service Manager

Byron, MN · On-site

$16 - $22.26/hr

Assistant Food Manager Kwik Trip is seeking energetic, outgoing, and positive people to make a ... Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to ...

Kwik Trip, Inc.

Assistant Food Service Manager

Kasson, MN · On-site

$16 - $22.26/hr

Assistant Food Manager Kwik Trip is seeking energetic, outgoing, and positive people to make a ... Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to ...

FedEx

Operations Admin II

Stewartville, MN · On-site

$17.63 - $27.34/hr

... reports to management for review and determination * Serves as frontline customer service to ... operations environment or distribution center setting preferred Knowledge Skills and Abilities

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Austin, MN

Service Operations Manager information

See Austin, MN salary details

$34.6K

$76.6K

$127.6K

How much do service operations manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for service operations manager in Austin, MN is $76,579.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $93,000.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Austin, MN?

For Service Operations Manager jobs in Austin, MN, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Austin, MN look for?

The top searched job categories for Service Operations Manager jobs in Austin, MN are:

What cities near Austin, MN are hiring for Service Operations Manager jobs?

Cities near Austin, MN with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Austin, MN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $76,579 per year, or $36.8 per hour.

Service Manager

Albert Lea, MN • On-site

Hy-Vee
Retail • 10K+ employees
Learn more about Hy-Veeexternal

$15.50 - $19.50/hr

Full-time

Re-posted 23 days ago

Hy-Vee rating

6.3

Company rating: 6.3 out of 10

Based on 1,682 frontline employees who took The Breakroom Quiz

Job description

Additional Considerations (if any):
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Service Manager.
Department: Grocery
FLSA: Non-Exempt.
General Function:
Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.

Core Competencies:
  • Partnerships.
  • Growth mindset.
  • Results oriented.
  • Customer focused.
  • Professionalism.

Reporting Relations:
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce.
Positions that Report to you: All positions except those listed above or designated by the Store Director
Primary Duties and Responsibilities:
  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
  • Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
  • Makes an effort to learn customers’ names and to address them by name whenever possible.
  • Assists customers by: (examples include)
  • escorting them to the products they’re looking for.
  • securing products that are out of reach.
  • loading or unloading heavy items.
  • making note of and passing along customer suggestions or requests.
  • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call.
  • Performs as a leader and role model and maintains positive employee relations.
  • Plans, prepares, and adjusts work schedules and assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner.
  • Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.
  • Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.
  • Ensures proper customer service throughout the store and addresses specific customer issues.
  • Evaluates employee performance to recommend personnel actions in their respective area such as promotion, transfer, or dismissal.
  • Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
  • Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
  • Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.)
  • Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
  • Trains workers in store policies, department procedures, and job duties.
  • Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
  • Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
  • Confers with employees and assists in solving problems affecting job performance and of established policies and procedures.
  • Explains store services to potential personal and business account customers to generate additional business for the store.
  • Understands the basics of store accounting.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:
  • Determines the motivational needs of employees and provides the appropriate environment.
  • Stays current with market trends and information (i.e.; competition, new products, equipment, merchandising techniques).
  • Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
  • Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).
  • Handles cash registers.
  • Recommends cost reduction programs.
  • Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system.
  • Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics:
  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.

Education and Experience:
  • High School or equivalent experience.
  • Two years or more of similar or related work experience preferred.

Supervisory Responsibilities (Direct Reports):
  • Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.
  • Selects new employees and acts on employee problems.
  • Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments.

Physical Requirements:
  • Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions:
This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.
Equipment Used to Perform Job:
Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.
Financial Responsibility:
Authorized to purchase merchandise and supplies and order repairs on equipment.

Contacts:
Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.
Confidentiality:
Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.
The anticipated hourly starting wage for this position is $15.50 to $19.50 depending on experience.
For information on company benefits visit Benefits | Hy-Vee.
Are you ready to smile, apply today.

What Hy-Vee employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Hy-Vee

Sourced by ZipRecruiter

Hy-Vee, based in West Des Moines, IA, US, operates within the supermarket industry. Founded in 1930 by Charles Hyde and David Vredenburg, the company began as a small general store in Beaconsfield, Iowa. Over the years, Hy-Vee has evolved into a network of more than 245 supermarkets across 8 states in the Midwest. They offer a wide range of products and services, including grocery, bakery items, delicatessen, floral, and other specialty departments. With a company motto of “A helpful smile in every aisle”, Hy-Vee's mission is to make each customer's life easier, healthier, and happier. They have received several awards for their commitment to healthy living, customer service and community outreach.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1930

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