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Tech Services Manager Jobs in Minnesota (NOW HIRING)

Trafera LLC

Technical Services Manager

Saint Paul, MN · On-site

$100K - $120K/yr

Run IT service management on FreshService and report against availability, response, resolution, and satisfaction targets. * Own endpoint, device, identity, and Microsoft 365 standards. * Provide ...

Trafera LLC

Technical Services Manager

Saint Paul, MN · On-site

$100K - $120K/yr

Run IT service management on FreshService and report against availability, response, resolution, and satisfaction targets. * Own endpoint, device, identity, and Microsoft 365 standards. * Provide ...

Room & Board

IT Support Manager

Golden Valley, MN

$85K - $120K/yr

Join Room & Board's Technology Services team as an IT Support Manager , where you will lead our Technology Support (Help Desk) and Desktop Engineering teams under a unified vision for end-user ...

Room & Board

IT Support Manager

Golden Valley, MN

Join Room & Board's Technology Services team as an IT Support Manager , where you will lead our Technology Support (Help Desk) and Desktop Engineering teams under a unified vision for end-user ...

Wells Fargo

Product Service Manager

Minneapolis, MN · On-site

... technology services. This role partners closely with application development teams, technology partners, business stakeholders, Business Resiliency Managers (BRMs), risk and control organizations ...

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Tech Services Manager information

What is the difference between Tech Services Manager vs IT Support Specialist?

AspectTech Services ManagerIT Support Specialist
Required credentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMPAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work environmentOversees multiple teams, manages projects, and interacts with clients and vendorsProvides technical support directly to end-users, often in an office or helpdesk setting
Employer and industry usageUsed in IT departments across various industries, focusing on service delivery and managementCommon in tech support, helpdesk, and customer service roles within IT

The main difference is that Tech Services Managers oversee IT service delivery and manage teams, while IT Support Specialists focus on providing direct technical support to users. The manager role involves strategic planning and coordination, whereas the specialist role is more hands-on troubleshooting.

What are Tech Services Managers?

Tech Services Managers are professionals responsible for overseeing the technical support and IT service operations within an organization. They manage teams that provide technical assistance, ensure the smooth operation of IT systems, and implement best practices for service delivery. Their duties often include coordinating support staff, developing policies, monitoring system performance, and ensuring customer satisfaction with technical services. Tech Services Managers play a crucial role in bridging the gap between end-users and technical teams, ensuring technology aligns with business needs.

How does a Tech Services Manager typically collaborate with other departments to ensure seamless IT operations?

A Tech Services Manager frequently works across departments, coordinating with teams like software development, customer support, and operations to resolve technical issues and implement new solutions. They act as a bridge, translating business needs into technical requirements and ensuring IT services align with organizational goals. Effective communication and project management skills are crucial, as the manager often leads cross-functional meetings and oversees multi-team projects to improve system performance and user experience.

What are the key skills and qualifications needed to thrive as a Tech Services Manager, and why are they important?

To thrive as a Tech Services Manager, you need a solid background in IT service management, technical troubleshooting, and leadership, often supported by a relevant degree and experience in technology roles. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or PMP are commonly expected. Strong communication, problem-solving, and team management skills help you lead teams and collaborate with stakeholders effectively. These competencies ensure smooth IT operations, high-quality service delivery, and continuous improvement in technical environments.
What are popular job titles related to Tech Services Manager jobs in Minnesota? For Tech Services Manager jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Tech Services Manager jobs in Minnesota look for? The top searched job categories for Tech Services Manager jobs in Minnesota are:
Tech Services Manager jobs near you
Infographic showing various Tech Services Manager job openings in Minnesota as of July 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.
Technical Services Manager

Technical Services Manager

Trafera LLC

Saint Paul, MN • On-site

$100K - $120K/yr

Full-time

Posted 20 hours ago

Job description

The Technical Services Manager is a hands-on leadership role responsible for setting technical standards, resolving complex support issues, and developing team capabilities across IT service management, end-user computing, infrastructure and networking, as well as cybersecurity and compliance. This role combines strong technical expertise in service management and end-user support with collaborative leadership to guide infrastructure and security initiatives while coaching and developing a high-performing technical support team.


Competencies:

Nimble Learning

Collaboration

Customer Focus

Instills Trust

Action Oriented

Demonstrates Courage

Persuasion

Decision Quality

Manages Conflict

Optimizes Work Processes

Business Insights

Builds Effective Teams

Drives Engagement

Ensures Accountability

Communication

Strategic Mindset

Financial Acumen

Balance Stakeholders

Manages Complexity


Essential Responsibilities:

The following essential functions represent the primary work performed; however, other responsibilities could be expected that are not detailed here but fall within the scope of this role.

  • Build authentic, trusted relationships that promote collaboration, inclusion, and a culture that lives our values every day (Integrity, Dependability, Connection, Action, Growth)
  • Set technical standards for excellence, retain hands‑on expertise, and step in as needed to support as a senior escalation point.
  • Run IT service management on FreshService and report against availability, response, resolution, and satisfaction targets.
  • Own endpoint, device, identity, and Microsoft 365 standards.
  • Provide technical leadership for infrastructure, networking, and cloud support; own backup and disaster recovery testing.
  • Execute the operational side of the cybersecurity framework and support compliance.
  • Build security and infrastructure capability across the team through proactive coaching and training.
  • Manage vendors, licensing, and the operational budget within targets.
  • Partner with cross-functional teams to proactively resolve process inefficiencies.
  • Ensure consistent adherence to SOPs, workflows, and escalation processes as well as consistent execution of work across team members and locations.
  • Lead, manage, and develop the Technical Services team:
    • Maintain an active and visible presence with the team, providing day‑to‑day support and clear communication to build strong, cohesive teams and effective reporting relationships.
    • Develop, implement, and consistently apply standard policies and processes to drive efficiency, clarity, and operational excellence across the team.
    • Model a continuous improvement mindset and actively empower team members to identify opportunities, implement improvements, and drive positive change.
    • Establish clear expectations and measurable goals aligned with strategic plans, and ensure accountability for meeting quality, performance, and delivery standards.
    • Manage performance and support career development, including providing timely feedback, coaching, and taking corrective action when necessary.
    • Maintain professional competence and role‑related expertise, staying current on best practices, skills, and knowledge required for effective leadership.
    • Ensure effective staffing levels by proactively planning for current and future needs, developing succession plans, and actively participating in recruiting and talent selection efforts.

Minimum Skills, Abilities, and Requirements:

  • Bachelor’s degree in IT, Computer Science, or related field, or equivalent combination of education and relevant experience.
  • Minimum of 7 years in IT operations, infrastructure, or technical support, including at least 3 years leading a team.
  • Holistic understanding of computing, endpoint management, and Microsoft 365/identity (Entra ID, Intune).
  • Working knowledge of infrastructure and networking (servers, LAN/WAN, firewalls/VPN, cloud) sufficient to lead remediation and coach team members.
  • Practical cybersecurity experience: MFA, endpoint protection, backup/DR, and audit-driven remediation.
  • Experience managing to SLAs and metrics as well as a track record of mentoring technical staff and raising team capability.
  • Proven track record of implementing and executing continuous improvement projects and leading organizational transformation.
  • Capable of prioritizing and executing department specific Enterprise IT strategy in an independent and timely manner.
  • Strong business acumen and ability to think strategically to contribute toward organizational planning.
  • Strong written and verbal communication skills, with the ability to present information clearly, professionally, and persuasively to customers and/or internal partners.
  • Creative and results oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations, and lead through influence.
  • Ability to travel to Trafera sites as necessary.

Preferred:

  • Certifications such as ITIL, CompTIA Security+/Network+, or Microsoft (MD-102/AZ-104).
  • Experience supporting a distributed, nationwide organization.
  • Exposure to PCI-DSS or SOC 2, and to device/imaging environments.

Technology and Systems:

  • ITSM platform (FreshService preferred)
  • Entra ID
  • Intune
  • Microsoft 365