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Tech Services Manager Jobs in Minnesota (NOW HIRING)

Synova Group

Services Manager

Champlin, MN · On-site

$65K/yr

Designated Coordinators/Service Managers provide leadership and management to assigned group home operations. It is the responsibility of this individual to ensure the site provides a respectful ...

Synova Group

Services Manager

Forest Lake, MN · On-site

$65K/yr

Designated Coordinators/Service Managers provide leadership and management to assigned group home operations. It is the responsibility of this individual to ensure the site provides a respectful ...

Washington County, MN

Administrative Services Manager

MN · On-site

$84K - $115K/yr

Knowledge of office space planning, technology systems, and software tools SELECTION TECHNIQUE ... The Administrative Services Manager develops standards, controls, and policies to administer and ...

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Tech Services Manager information

What is a tech services manager?

Tech Services Managers are professionals responsible for overseeing the technical support and IT service operations within an organization. They manage teams that provide technical assistance, ensure the smooth operation of IT systems, and implement best practices for service delivery. Their duties often include coordinating support staff, developing policies, monitoring system performance, and ensuring customer satisfaction with technical services. Tech Services Managers play a crucial role in bridging the gap between end-users and technical teams, ensuring technology aligns with business needs.

What are the key skills and qualifications needed to thrive as a tech services manager?

To thrive as a Tech Services Manager, you need a solid background in IT service management, technical troubleshooting, and leadership, often supported by a relevant degree and experience in technology roles. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or PMP are commonly expected. Strong communication, problem-solving, and team management skills help you lead teams and collaborate with stakeholders effectively. These competencies ensure smooth IT operations, high-quality service delivery, and continuous improvement in technical environments.

How does a tech services manager typically collaborate with other departments to ensure seamless IT operations?

A Tech Services Manager frequently works across departments, coordinating with teams like software development, customer support, and operations to resolve technical issues and implement new solutions. They act as a bridge, translating business needs into technical requirements and ensuring IT services align with organizational goals. Effective communication and project management skills are crucial, as the manager often leads cross-functional meetings and oversees multi-team projects to improve system performance and user experience.

What is the difference between Tech Services Manager vs IT Support Specialist?

AspectTech Services ManagerIT Support Specialist
Required credentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMPAssociate's or Bachelor's degree; certifications like CompTIA A+ or Network+
Work environmentOversees multiple teams, manages projects, and interacts with clients and vendorsProvides technical support directly to end-users, often in an office or helpdesk setting
Employer and industry usageUsed in IT departments across various industries, focusing on service delivery and managementCommon in tech support, helpdesk, and customer service roles within IT

The main difference is that Tech Services Managers oversee IT service delivery and manage teams, while IT Support Specialists focus on providing direct technical support to users. The manager role involves strategic planning and coordination, whereas the specialist role is more hands-on troubleshooting.

What are popular job titles related to Tech Services Manager jobs in Minnesota?

For Tech Services Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Tech Services Manager jobs in Minnesota look for?

The top searched job categories for Tech Services Manager jobs in Minnesota are:

Tech Services Manager jobs near you
Infographic showing various Tech Services Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Manager - End User Technology Services

Saint Paul, MN • On-site

Sunrise Banks
Commercial Banking • 201 - 500 employees
Learn more about Sunrise Banksexternal

$106K - $152K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

At Sunrise Banks we are committed to a culture of trust and transparency that welcomes all.

POSITION SUMMARY

Under the general direction of the Director of Infrastructure, the Manager of End User Technology Services provides leadership and expertise for the organization's workplace technology environment, including end-user computing, Windows endpoints, Microsoft 365 services, collaboration platforms, identity and access management, endpoint management, software delivery, and related technologies. This position is responsible for ensuring employees have secure, reliable, and effective technology solutions that support business operations and productivity.

As a working manager, this position combines technical leadership with people leadership. The successful candidate will lead a team responsible for delivering and supporting workplace technology services while contributing strategic direction, operational excellence, and continuous improvement initiatives. Strong communication, collaboration, problem-solving, and customer service skills are essential.

Sunrise IT is an active and dynamic environment with interconnected systems, services, and business processes. This position leads the team responsible for designing, implementing, supporting, and improving end-user technology solutions that enable employees to work efficiently, securely, and effectively.

ESSENTIAL FUNCTIONS

  • Lead the administration, support, and continuous improvement of end-user technology services and workplace computing environments.
  • Manage and develop a team responsible for delivering secure, reliable, and high-quality technology services to employees.
  • Oversee the lifecycle management of endpoint devices, operating systems, business applications, and related technologies.
  • Provide leadership for Microsoft 365 services, collaboration platforms, endpoint management solutions, and identity services.
  • Partner with business units to understand technology needs and recommend solutions that improve productivity, efficiency, and user experience.
  • Lead and participate in technology projects, ensuring initiatives are delivered successfully and aligned with organizational objectives.
  • Establish and maintain technology standards, procedures, documentation, and operational processes.
  • Support information security, compliance, and risk management objectives through effective management of workplace technologies and related controls.
  • Monitor service performance, identify opportunities for improvement, and drive operational excellence through continuous service optimization.
  • Manage vendor relationships, licensing, contracts, and technology-related service providers.
  • Manage departmental budgets, forecasting, and technology expenditures in alignment with business priorities.
  • Assist the Director of Infrastructure in developing strategic plans, roadmaps, policies, and technology initiatives that support organizational goals.
  • Demonstrates the ability to work effectively with AI tools and maintains an open, curious approach to emerging technologies.

SUPERVISORY RESPONSIBILITIES

This position manages the infrastructure team including Network and Systems Engineers.

Responsible for the hiring, performance management and development of this team.

COMPETENCIES

  • Alignment w/Sunrise Core Values
  • Contributor Competencies
  • Business Acumen
  • Coaching
  • Compliance Management
  • Conflict Management
  • Employee Development
  • Leadership
  • Planning/Delegation
  • Problem Solving
  • Project Management
  • Resource Management
  • Relationship Management

EDUCATION & EXPERIENCE

  • College Degree or Technical School certification in Information Systems or Technology preferred.
  • 7 years of related IT experience required.
  • 5 years of supervisory experience required.
  • Microsoft Windows 11 and M365 management experience required
  • Microsoft Entra ID, Intune, and configuration management experience required
  • Software deployment and patch management
  • End-user computing and workplace technology services
  • Threat and vulnerability management
  • Certified accreditation desired.

COMPENSATION & BENEFITS

Annual salary range DOQ: $106,419 - $152,027 - $197,635
Benefits: Medical, Dental, Vision, FSA, Life, AD&D, STD, LTD, 401k, PTO, PVTO and more. Visit www.sunrisebanks.com

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