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End User Services Manager Jobs in Minnesota (NOW HIRING)

Marmon

End User Support Technician

Brooklyn Park, MN

Manages day-to-day operations of O365 and shared business applications, telecommunications, and ... Maintain service level role performance by supporting users via business phone, emails, and other ...

Robert Half

IT Manager

Saint Paul, MN · On-site

$96K - $117K/yr

... services. The role serves as a central point of contact for technology needs, helping maintain ... Configure, deploy, and support printers, multifunction devices, and other end-user equipment while ...

Stem Xpert

UX/UI Developer

Minneapolis, MN

... end user perspective. Work with producers, technical leads, creative leads, the sales team, and the ... Manage vendors and external project teams when necessary. Apply, evangelize, and train others in ...

TEKsystems

FSM Support Specialist

Saint Paul, MN

$30 - $35/hr

****Please do not apply unless you have Experience in supporting Field service management platforms ... Duties include: • Learn aspects of software systems utilized by APi Group, including end user use ...

Niron Magnetics

Manager, IT Operations

Minneapolis, MN · On-site

Lead the End-User Support Team and Daily Service * Manage, coach, and develop a small team of end-user support analysts, setting clear priorities and standards for responsiveness and quality. * Own ...

Niron Magnetics

Manager, IT Operations

Minneapolis, MN · On-site

Lead the End-User Support Team and Daily Service * Manage, coach, and develop a small team of end-user support analysts, setting clear priorities and standards for responsiveness and quality. * Own ...

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All JobsEnd User Services JobsEnd User Services Manager JobsEnd User Services Manager Jobs in Minnesota

End User Services Manager information

See Minnesota salary details

$73.5K

$117.6K

$153.8K

How much do end user services manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for end user services manager in Minnesota is $117,616.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,100.00 and $114,100.00 per year, depending on experience, location, and employer.

What does an end user services manager do?

An End User Services Manager oversees the support and delivery of IT services to employees and end users within an organization. They manage teams that handle service desk operations, technical support, and user training to ensure smooth technology experiences. Their role often includes developing service strategies, implementing best practices, and ensuring high levels of customer satisfaction. They also coordinate with other IT departments to resolve complex issues and drive continuous improvement.

What are the key skills and qualifications needed to thrive as an end user services manager, and why are they important?

To thrive as an End User Services Manager, you need expertise in IT service management, troubleshooting, and user support, often supported by a bachelor's degree in IT or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as CompTIA or Microsoft are typically expected. Strong leadership, communication, and problem-solving skills help you effectively manage teams and interact with diverse stakeholders. These skills and qualities are crucial for delivering reliable end-user support, optimizing IT processes, and ensuring high user satisfaction.

What are common challenges faced by an end user services manager, and how can they be addressed?

End User Services Managers often encounter challenges such as balancing diverse user needs, managing high ticket volumes, and ensuring timely resolution of technical issues. Addressing these requires strong communication skills, effective prioritization, and continuous process improvement. Building a collaborative team culture and leveraging tools for tracking and managing support requests can also help ensure high-quality service delivery. Regularly gathering user feedback and staying updated on emerging technologies are key to proactively addressing potential issues.

What is the difference between End User Services Manager vs Help Desk Supervisor?

AspectEnd User Services ManagerHelp Desk Supervisor
CredentialsIT-related certifications (e.g., CompTIA, ITIL)IT certifications often preferred, but less specialized
Work EnvironmentOversees multiple support teams, strategic planningManages help desk staff, daily support operations
Industry UsageCommon in large organizations, IT service providersFound in various organizations, customer support focus
Search/Comparison IntentUnderstanding managerial roles in end user supportComparing frontline support management positions

The End User Services Manager typically oversees broader support functions, focusing on strategic planning and team management, while the Help Desk Supervisor manages daily help desk operations and frontline support staff. Both roles require IT knowledge and certifications, but the manager role involves higher-level oversight and coordination across multiple teams.

What skills are needed for end user services manager?

An end user services manager needs strong technical skills in hardware, software, and network troubleshooting, along with excellent communication and customer service abilities. Leadership, problem-solving, and the ability to manage a team are also essential, often supported by certifications like ITIL or CompTIA. Familiarity with help desk tools and a proactive approach to user support are important for success in this role.

What are popular job titles related to End User Services Manager jobs in Minnesota?

For End User Services Manager jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching End User Services Manager jobs in Minnesota look for?

The top searched job categories for End User Services Manager jobs in Minnesota are:

What cities in Minnesota are hiring for End User Services Manager jobs?

Cities in Minnesota with the most End User Services Manager job openings:

End User Services Manager jobs near you
Infographic showing various End User Services Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $117,616 per year, or $56.5 per hour.

Manager - End User Technology Services

Saint Paul, MN • On-site

Sunrise Banks
Commercial Banking • 201 - 500 employees
Learn more about Sunrise Banksexternal

$106K - $152K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

At Sunrise Banks we are committed to a culture of trust and transparency that welcomes all.

POSITION SUMMARY

Under the general direction of the Director of Infrastructure, the Manager of End User Technology Services provides leadership and expertise for the organization's workplace technology environment, including end-user computing, Windows endpoints, Microsoft 365 services, collaboration platforms, identity and access management, endpoint management, software delivery, and related technologies. This position is responsible for ensuring employees have secure, reliable, and effective technology solutions that support business operations and productivity.

As a working manager, this position combines technical leadership with people leadership. The successful candidate will lead a team responsible for delivering and supporting workplace technology services while contributing strategic direction, operational excellence, and continuous improvement initiatives. Strong communication, collaboration, problem-solving, and customer service skills are essential.

Sunrise IT is an active and dynamic environment with interconnected systems, services, and business processes. This position leads the team responsible for designing, implementing, supporting, and improving end-user technology solutions that enable employees to work efficiently, securely, and effectively.

ESSENTIAL FUNCTIONS

  • Lead the administration, support, and continuous improvement of end-user technology services and workplace computing environments.
  • Manage and develop a team responsible for delivering secure, reliable, and high-quality technology services to employees.
  • Oversee the lifecycle management of endpoint devices, operating systems, business applications, and related technologies.
  • Provide leadership for Microsoft 365 services, collaboration platforms, endpoint management solutions, and identity services.
  • Partner with business units to understand technology needs and recommend solutions that improve productivity, efficiency, and user experience.
  • Lead and participate in technology projects, ensuring initiatives are delivered successfully and aligned with organizational objectives.
  • Establish and maintain technology standards, procedures, documentation, and operational processes.
  • Support information security, compliance, and risk management objectives through effective management of workplace technologies and related controls.
  • Monitor service performance, identify opportunities for improvement, and drive operational excellence through continuous service optimization.
  • Manage vendor relationships, licensing, contracts, and technology-related service providers.
  • Manage departmental budgets, forecasting, and technology expenditures in alignment with business priorities.
  • Assist the Director of Infrastructure in developing strategic plans, roadmaps, policies, and technology initiatives that support organizational goals.
  • Demonstrates the ability to work effectively with AI tools and maintains an open, curious approach to emerging technologies.

SUPERVISORY RESPONSIBILITIES

This position manages the infrastructure team including Network and Systems Engineers.

Responsible for the hiring, performance management and development of this team.

COMPETENCIES

  • Alignment w/Sunrise Core Values
  • Contributor Competencies
  • Business Acumen
  • Coaching
  • Compliance Management
  • Conflict Management
  • Employee Development
  • Leadership
  • Planning/Delegation
  • Problem Solving
  • Project Management
  • Resource Management
  • Relationship Management

EDUCATION & EXPERIENCE

  • College Degree or Technical School certification in Information Systems or Technology preferred.
  • 7 years of related IT experience required.
  • 5 years of supervisory experience required.
  • Microsoft Windows 11 and M365 management experience required
  • Microsoft Entra ID, Intune, and configuration management experience required
  • Software deployment and patch management
  • End-user computing and workplace technology services
  • Threat and vulnerability management
  • Certified accreditation desired.

COMPENSATION & BENEFITS

Annual salary range DOQ: $106,419 - $152,027 - $197,635
Benefits: Medical, Dental, Vision, FSA, Life, AD&D, STD, LTD, 401k, PTO, PVTO and more. Visit www.sunrisebanks.com

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