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Service Operations Manager Jobs in Ontario (NOW HIRING)

The Brick

Operations Manager

Toronto, ON · On-site

Reporting to the Store Manager, the Operations Manager will have the following responsibilities ... Handle escalated customer service issues and offer solutions * Increase location profitability and ...

Daikinapplied

Operations Manager

Woodbridge, ON · On-site

CA$90K - CA$154K/yr

Daikin Applied is seeking a District Operations Manager for our Toronto Service Office. You will have the ability to make an impact and shape your career by providing leadership and service ...

Pro Office Service

Operations Manager

Kanata, ON

OPERATIONS MANAGER Ottawa, ON Pro Office Service provides Installation Services for Office Furniture, Modular / Architectural Walls as well as Warehousing and Asset Management for the contract ...

401 Auto

Fixed Operations Manager

Cambridge, ON

CA$100K - CA$150K/yr

Dynamic Fixed Operations Manager - Lead Service & Parts to Peak Performance, Drive Profitability ... From managing service departments, leading a team of dedicated employees to deliver top-notch ...

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

Fedcap

Operations Manager

Hamilton, ON

CA$82K - CA$100K/yr

Ensure operational policies, procedures, and internal service level agreements (SLAs) are ... Manage internal and external SharePoint environments and organizational digital resources ...

Attega Group

Operations Manager Location: Adanac Park, Southampton Job Type: Full-Time | Permanent Salary: 45000 ... Ensure smooth communication between customer services, production,n and warehousing. Improve stock ...

The Fedcap Group

Operations Manager

Hamilton, ON

CA$82K - CA$100K/yr

Ensure operational policies, procedures, and internal service level agreements (SLAs) are ... Manage internal and external SharePoint environments and organizational digital resources ...

401 Auto

Fixed Operations Manager

Cambridge, ON · On-site

CA$100K - CA$150K/yr

Dynamic Fixed Operations Manager - Lead Service & Parts to Peak Performance, Drive Profitability ... From managing service departments, leading a team of dedicated employees to deliver top-notch ...

The Fedcap Group

Operations Manager

Hamilton, ON · On-site

CA$82K - CA$100K/yr

Ensure operational policies, procedures, and internal service level agreements (SLAs) are ... Manage internal and external SharePoint environments and organizational digital resources ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Ontario

Service Operations Manager information

See Ontario salary details

$36.5K

$77K

$124.5K

How much do service operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service operations manager in Ontario is $77,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $94,500.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Ontario?

The most popular types of Service Operations jobs in Ontario are:

What are popular job titles related to Service Operations Manager jobs in Ontario?

For Service Operations Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Ontario look for?

The top searched job categories for Service Operations Manager jobs in Ontario are:

What cities in Ontario are hiring for Service Operations Manager jobs?

Cities in Ontario with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Ontario as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $77,022 per year, or $37 per hour.

Service Operations Manager (Virtual Care)

Maple

Toronto, ON • On-site

Full-time

Medical, Dental, Life, Retirement

Posted 24 days ago

Job description

Build better healthcare together 
 
Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day. 
 
Bold minds. Big impact.
 
A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own. 
The role
We're looking for a Service Operations Manager to join our Clinical and Customer Support Operations (CCSO) department. This is an individual contributor role within the CCSO Centre of Excellence, focused on designing, implementing and scaling high-quality virtual care services across Maple's platform.

You'll operate at the intersection of clinical operations and product-translating service strategy into scalable workflows and driving the successful rollout of new features and programs. You'll be a key driver of execution across CCSO initiatives, ensuring service delivery is operationally sound, ready for our network of practitioners, and aligned with where the organization is going.

This role is ideal for a systems thinker and builder-someone who enjoys solving complex operational problems and bridging strategy and execution in a fast-paced healthtech environment.
Your responsibilities

As the Service Operations Manager, you will:

  • Translate service models and product features into scalable workflows, SOPs and practitioner-facing processes

  • Support implementation and rollout of new services and features-including AI-enabled tools-making sure operations are ready and adoption goes smoothly

  • Drive alignment across cross-functional teams to keep patient and practitioner experiences consistent and high-quality

  • Help build the strategy to scale CCSO service delivery across primary care and care programs, partnering with Provider Network Operations (PNOps), Customer Support (CS) and Care Delivery Operations (CDO) on execution

  • Run regular workflow audits and iterative launch cycles to spot opportunities to improve efficiency, quality and experience

  • Monitor adoption, satisfaction and performance metrics for services and features-and turn insights into continuous improvement initiatives

  • Bring practitioner, patient and partner feedback into service design and iteration-you'll be the voice of both the practitioner and the customer in the room

  • Facilitate cross-functional planning, ideation workshops and the synthesis of operational insights to guide prioritization decisions

  • Help build out the interoperability roadmap by scanning the health tech landscape and recommending product enhancements that improve data exchange and care continuity

What success looks like
In your first 90 days, you'll build a strong understanding of Maple's current service models, workflows and product ecosystem. You'll establish relationships with key cross-functional partners, start contributing to active service design and rollout initiatives, and begin executing key components of the CCSO product roadmap-leading end-to-end rollout of new workflows and features and standing up the metrics and feedback loops needed to evaluate service performance.

Over the next 12 to 18 months, you'll drive measurable improvements in service adoption, satisfaction and operational efficiency, and play a key role in scaling new and existing services across our B2C and B2B channels. You'll inform the product roadmap for the rest of 2026 with a focus on quality of care, partner closely with Provider Network Operations to evolve our practitioner engagement strategy and contribute to the long-term direction of the Service Excellence function.
What you bring

  • Three or more years of experience in healthtech, consulting, operations or service design and implementation roles

  • A track record of executing cross-functional initiatives from concept to rollout

  • Strong systems thinking, with the ability to design and improve complex workflows

  • Strong analytical and business acumen-you can turn data insights into operational and service improvements that actually move the needle

  • Experience translating business, clinical or technical requirements into operational processes

  • A proven ability to manage multiple priorities and deliver results in a fast-paced environment

  • Excellent verbal and written communication skills, with the ability to deliver compelling presentations that influence and align stakeholders

  • Comfort working with AI tools-and a curiosity about how they can be applied to make service delivery faster, smarter and more scalable

  • Experience working with product teams or supporting product rollouts-nice to have

  • Familiarity with virtual care, digital health or regulated environments-nice to have

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise ourpeople's health is everything.That's why we take care of them. 

  • Maple for you and your family: 24/7 access to general practitioners, pediatrics, and mental health therapy for you and your family. Care starts on day one.

  • Comprehensive health coverage: Medical, dental, and life insurance because your peace of mind-and your loved ones-matter most.

  • Health Spending Account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy.

  • Flex Benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses, or a one-time boost to your retirement savings. You choose what matters most.

  • Health Days: Life happens. We provide 10 dedicated days for rest, medical appointments, or caregiving, so you can show up at your best.

  • Destination Days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to 5 days per year.

  • Group Retirement Savings Plan: We're here for the long haul. Invest in your future with our group retirement plan.

The details

  • Job type: Full-time

  • Hiring manager: Senior Manager, Virtual Care Services 

  • Location: Hybrid, 225 Richmond St W #201, Toronto, ON M5V 1W2

  • Start date: August 2026

  • Vacation: 3 weeks

  • Pay range: $93,500 - $104,500

Offers can vary depending on skills, experience, and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

At Maple, we're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the requirements of the role.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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