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Service Operations Manager Jobs in Ontario (NOW HIRING)

Go Lime Inc.

Service Operations Manager

Vaughan, ON

... people-focused Operations Manager to lead and develop a high-performing team of technical ... Develop, forecast, and maintain staffing plans to maximize customer service and consistently meet ...

eStorage

Manager, Service Operations Planning

Kitchener, ON · On-site

CA$100K - CA$120K/yr

Manager, Service Operations Planning Department: Service Compensation: $100,000 - $120,000 + annual bonus Reports To: Global Director, Service Location: Ontario, Canada About the Role: The Service ...

The Brick

Operations Manager

Toronto, ON · On-site

Reporting to the Store Manager, the Operations Manager will have the following responsibilities ... Handle escalated customer service issues and offer solutions * Increase location profitability and ...

Daikinapplied

Operations Manager

Woodbridge, ON · On-site

CA$90K - CA$154K/yr

Daikin Applied is seeking a District Operations Manager for our Toronto Service Office. You will have the ability to make an impact and shape your career by providing leadership and service ...

Pro Office Service

Operations Manager

Kanata, ON · On-site

OPERATIONS MANAGER Ottawa, ON Pro Office Service provides Installation Services for Office Furniture, Modular / Architectural Walls as well as Warehousing and Asset Management for the contract ...

Confidential

Operations Manager

Barrie, ON

Operations Manager Position Overview A growing service-based organization is seeking an experienced Operations Manager to oversee multi-site field operations. This role is responsible for ensuring ...

401 Auto

Fixed Operations Manager

Cambridge, ON

CA$100K - CA$150K/yr

Dynamic Fixed Operations Manager - Lead Service & Parts to Peak Performance, Drive Profitability ... From managing service departments, leading a team of dedicated employees to deliver top-notch ...

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Ontario

Service Operations Manager information

See Ontario salary details

$36.5K

$77K

$124.5K

How much do service operations manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for service operations manager in Ontario is $77,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $94,500.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Ontario?

The most popular types of Service Operations jobs in Ontario are:

What are popular job titles related to Service Operations Manager jobs in Ontario?

For Service Operations Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Ontario look for?

The top searched job categories for Service Operations Manager jobs in Ontario are:

What cities in Ontario are hiring for Service Operations Manager jobs?

Cities in Ontario with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Ontario as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $77,022 per year, or $37 per hour.

Service Operations Manager

Go Lime Inc.

Vaughan, ON

Full-time

Posted 7 days ago

Job description

About Us:

Go Lime stands out as Ontario’s market leader in sustainable home and commercial solutions. Our centralized focus is to make home comfort a seamless, accessible and enjoyable transaction for our customers. With decades of specialization in energy-efficient solutions – Go Lime strives to provide complete transparency and affordability for all home comfort needs. Customer-centricity lies at the heart of our journey. Our platform delivers transparent pricing, flexible options, and a fully integrated offering across water heaters, HVAC, water filtration, and sustainable energy.

In December 2025, funds advised by Basalt Infrastructure Partners acquired Go Lime and substantially all assets of Simply Green. The combined business includes roughly 90,000 leases and a scaled national platform built on trust, transparency, and customer choice.

Learn more at www.golime.com and www.basaltinfra.com


Position Summary

We are looking for a passionate, people-focused Operations Manager to lead and develop a high-performing team of technical professionals and third-party partners. This role is responsible for driving operational excellence, customer satisfaction, productivity, safety, and business growth.

The ideal candidate is an experienced operational leader who thrives in a fast-paced environment, enjoys coaching and developing people, and understands how strong operational performance contributes to overall business and P&L success.


Key Responsibilities

  • Coach, mentor, and develop team members through regular monthly one-on-ones, twice-weekly ride-alongs, and monthly team meetings.
  • Meet weekly with the direct manager to provide updates on business performance, opportunities, challenges, and action plans.
  • Develop, forecast, and maintain staffing plans to maximize customer service and consistently meet service commitments.
  • Measure, monitor, and drive achievement of key operational metrics, providing regular reporting, analysis, and recommendations.
  • Lead and support the development of a growth strategy focused on customer satisfaction, operational excellence, and future business growth.
  • Drive operational excellence with third-party partners using the same coaching, accountability, and performance-management methodology.
  • Conduct regular field audits focused on quality, safety, productivity, and operational performance.
  • Establish goals and action plans and execute them effectively through observation, coaching, performance reviews, and ongoing follow-up.
  • Partner closely with the Dispatch team to identify opportunities and drive greater efficiency across operations.
  • Identify performance gaps and develop practical solutions that improve productivity, customer experience, and profitability.
  • Foster a positive, accountable, and collaborative team culture.


Requirements

  • 3-5 years of successful operational leadership experience against formalized corporate objectives
  • Comprehensive understanding of P&L
  • Demonstrated ability to extract the full potential of technical professionals through development and leadership
  • Proficient in Excel, Word, PowerPoint and other Microsoft Suite of products
  • Strong verbal and written communication skillset
  • Positive attitude
  • Love for Coaching and people person
  • Ability to work in a fast paced environment


All candidates will be considered, however only qualified candidates will be contacted. Go Lime is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Go Lime is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Team will work with applicants requesting accommodation at any stage of the hiring process.

We would like to thank all applicants for their interest. However, only those under consideration will be contacted.

Apply