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Service Operations Manager Jobs in Ontario (NOW HIRING)

Synnex

About the Role TD SYNNEX is looking for an experienced IT Service Operations Manager to lead the operational excellence of business-critical digital platforms across the enterprise. This is a hybrid ...

ABB

Service Operations Manager

Mississauga, ON · Hybrid

CA$105K - CA$140K/yr

Service Manager You will be working as Service Operations Manager and will be the part of our Robotics Service business area based in Mississauga, Ontario, Canada. In this role you will be reporting ...

eStorage

Manager, Service Operations Planning

Kitchener, ON · On-site

CA$130K - CA$180K/yr

Manager, Service Operations Planning Department: Service Compensation: $130,000 - $180,000 + annual bonus Reports To: Global Director, Service Location: Ontario, Canada About the Role: The Service ...

Pro Office Service

Operations Manager

Kanata, ON

OPERATIONS MANAGER Ottawa, ON Pro Office Service provides Installation Services for Office Furniture, Modular / Architectural Walls as well as Warehousing and Asset Management for the contract ...

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

EoS Fitness

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

Attega Group

Operations Manager Location: Adanac Park, Southampton Job Type: Full-Time | Permanent Salary: 45000 ... Ensure smooth communication between customer services, production,n and warehousing. Improve stock ...

401 Auto

Fixed Operations Manager

Cambridge, ON · On-site

CA$100K - CA$150K/yr

Dynamic Fixed Operations Manager - Lead Service & Parts to Peak Performance, Drive Profitability ... From managing service departments, leading a team of dedicated employees to deliver top-notch ...

401 Auto

Fixed Operations Manager

Cambridge, ON · On-site

Dynamic Fixed Operations Manager Lead Service & Parts to Peak Performance, Drive Profitability, and ... From managing service departments, leading a team of dedicated employees to deliver top-notch ...

Breakaway Staffing

Operations Manager

Mississauga, ON

CA$70K - CA$75K/yr

We are seeking an experienced Operations Manager to join our client's team at their facility in ... quality service to customers - Communicating with dispatch and dock to coordinate movement of ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Ontario

Service Operations Manager information

See Ontario salary details

$36.5K

$77K

$124.5K

How much do service operations manager jobs pay per year?

As of Jul 13, 2026, the average yearly pay for service operations manager in Ontario is $77,022.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $94,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Ontario? The most popular types of Service Operations jobs in Ontario are:
What are popular job titles related to Service Operations Manager jobs in Ontario? For Service Operations Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Ontario look for? The top searched job categories for Service Operations Manager jobs in Ontario are:
What cities in Ontario are hiring for Service Operations Manager jobs? Cities in Ontario with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Ontario as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $77,022 per year, or $37 per hour.
Service Operations Manager

Service Operations Manager

Synnex

Hybrid

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Job description

About TD SYNNEX

TD SYNNEX is a Fortune 500 global company operating in more than 100 countries with a diverse workforce of over 22,000 employees.

As one of the world's leading IT distributors and solutions aggregators, we connect technology vendors, resellers, and customers to deliver innovative IT solutions that power digital transformation and enable businesses to operate securely and efficiently.

About the Role

TD SYNNEX is looking for an experienced IT Service Operations Manager to lead the operational excellence of business-critical digital platforms across the enterprise.

This is a hybrid leadership role combining people management with hands-on operational responsibilities. While you will lead and develop a team of Service Operations Engineers, you will also remain actively involved in Major Incident Management, operational governance, service improvements, and cross-functional collaboration to ensure the reliability, availability, and performance of critical business services.

Acting as the primary leader during Major Incidents, you will coordinate Engineering, Product, Infrastructure, Architecture, Security, Vendors, and Business stakeholders to restore services quickly, minimize business impact, and drive continuous operational improvement.

Working closely with global technology teams, you will help mature IT Service Management (ITSM) and Site Reliability Engineering (SRE) practices through automation, observability, and operational excellence.

About the Team

You will join a global IT organization responsible for delivering stable, secure, and scalable technology services that support TD SYNNEX's digital platforms and business operations.

The team focuses on:

  • Ensuring high availability and performance of critical production services.

  • Driving operational excellence through standardization and automation.

  • Leading Major Incident Management and continuous service improvement.

  • Partnering with engineering teams to improve service reliability and operational readiness.

  • Delivering high-quality IT services aligned with business priorities.

Key Responsibilities

  • Lead IT Service Operations to ensure the availability, performance, reliability, and security of production services.

  • Manage and develop a team of Service Operations Engineers while remaining actively involved in Major Incident Management and operational decision-making.

  • Drive Incident, Problem, and Change Management processes aligned with ITIL v4 best practices.

  • Partner with Engineering, Product, Infrastructure, and Business teams to improve service reliability and operational readiness.

  • Monitor production environments using observability tools and drive proactive issue resolution.

  • Identify and implement automation and continuous improvement initiatives.

  • Track key operational KPIs including SLA compliance, MTTR, and service availability.

  • Manage third-party vendors, maintain operational documentation, and provide regular service performance reporting.

Knowledge, Skills and Experience

Required

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).

  • 6+ years of experience in IT Operations, Service Management, SRE, or DevOps environments.

  • 3+ years leading Service Operations, Incident Management, or technical operations teams.

  • Experience managing Major Incidents in complex enterprise environments.

  • Strong knowledge of ITIL v4, cloud platforms (Azure, AWS, or GCP), microservices, APIs, and distributed systems.

  • Experience with observability and log management tools (e.g., Dynatrace, Datadog, Prometheus, Splunk, ELK).

  • Familiarity with CI/CD, Kubernetes, containerized environments, and DevOps practices.

  • Excellent leadership, stakeholder management, communication, and analytical skills.

Preferred

  • ITIL v4 Foundation certification.

  • Experience with ServiceNow or similar ITSM platforms.

  • Experience in large enterprise or global IT environments.

  • Knowledge of automation, Site Reliability Engineering, and outsourced service operations.

What We Offer

We provide competitive compensation with annual salary reviews.
We value continuous learning and offer clear career progression opportunities.
Remote or hybrid work flexibility.
Comprehensive benefits including health insurance, paid leave, retirement plans, and more.
Certified Workplace Excellence: Work in a certified Great Place to Work.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

Apply