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Client Operations Manager Jobs in Ontario (NOW HIRING)

Rentokil Initial

Operations Manager

Ottawa, ON

Operations Manager will be responsible for training, leading and developing a team of service ... They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the ...

Sizanid Staffing

Operations Manager

Toronto, ON · On-site

Position Summary Our client is a dynamic and fast-growing company committed to operational excellence and delivering outstanding results. They are seeking an experienced Operations Manager to oversee ...

Rentokil Initial

Operations Manager

Toronto, ON

Operations Manager will be responsible for training, leading and developing a team of service ... They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the ...

Breakaway Staffing

Operations Manager

Mississauga, ON

CA$70K - CA$75K/yr

We are seeking an experienced Operations Manager to join our client's team at their facility in Brockville, ON. A minimum of 5 years of previous work experience in a similar Operations Management ...

Teleperformance

Operations Manager

Toronto, ON

CA$52K/yr

This role owns client delivery, operational excellence,peopleleadership, and financial outcomes ... Responsibilities Customer Management * Takesfull ownership of the aligned team's performance and ...

Acosta

Operations Manager

Toronto, ON

The Operations Manager will oversee and manage all aspects of a program related to Field Personnel ... of Mosaic and client established expectations. Education and Experience * Bachelor's degree ...

DT Home Reno

Operations Manager

Belleville, ON

CA$17/hr

Operations managers are responsible for a large amount of the business' day-to-day operations and ... Client communication and production scheduling * Training, onboarding & managing employees

Rentokil Initial

Operations Manager

Ottawa, ON

Operations Manager will be responsible for training, leading and developing a team of service ... They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the ...

DT Home Reno

Operations Manager

Belleville, ON · On-site

CA$17/hr

Operations managers are responsible for a large amount of the business' day-to-day operations and ... Client communication and production scheduling * Training, onboarding & managing employees

Rentokil Initial

Operations Manager

Ottawa, ON · On-site

Operations Manager will be responsible for training, leading and developing a team of service ... They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the ...

Major League Catering

Operations Manager

Toronto, ON · On-site

CA$72K/yr

Event Operations Manager Major League Catering Toronto, ON Full-time Salary: $70,000 per year ... Excellent communication skills with both staff and client-facing contacts * Ability to solve ...

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Showing results 1-20

All JobsClient Operations Manager JobsClient Operations Manager Jobs in Ontario

Client Operations Manager information

See Ontario salary details

$21K

$59.1K

$120K

How much do client operations manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for client operations manager in Ontario is $59,104.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $64,500.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring their needs are met efficiently. They coordinate between departments, manage client accounts, and optimize processes to improve client satisfaction and retention. Strong communication skills and familiarity with customer management tools are essential for this role.

What is the minimum salary of an operations manager?

The minimum salary for a Client Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $70,000 annually. Factors such as experience, certifications, and company size can influence salary levels, with more experienced managers earning upwards of $100,000 or more.

What are some common challenges faced by Client Operations Managers, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a Client Operations Manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

How much should an operations manager get paid?

The average salary for a Client Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized skills such as project management or data analysis.

How much is the salary of an operations manager?

The salary of a Client Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses and benefits, and strong skills in project management and communication are often required.
What are the most commonly searched types of Client Operations jobs in Ontario? The most popular types of Client Operations jobs in Ontario are:
What are popular job titles related to Client Operations Manager jobs in Ontario? For Client Operations Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Client Operations Manager jobs in Ontario look for? The top searched job categories for Client Operations Manager jobs in Ontario are:
What cities in Ontario are hiring for Client Operations Manager jobs? Cities in Ontario with the most Client Operations Manager job openings:
Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in Ontario as of June 2026, with employment types broken down into 61% Full Time, 29% Part Time, 6% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $59,104 per year, or $28.4 per hour.

Senior Manager, Client Operations & Support

Berkeley Payment Solutions Inc.

Toronto, ON • Remote

CA$75K - CA$100K/yr

Full-time

Posted 22 days ago

Job description

This is a remote position.

We are looking for a Senior Manager, Client Operations & Support who does more than just manage tickets—you will own the day-to-day operations for our clients. This is a high-stakes role designed for a leader who can navigate the intersection of technical incident management, regulated fintech compliance, and of course client and cardholder support.

You aren't just leading a support team that handles all inbound client and cardholder tickets; you will lead complex CCaaS (Contact Center as a Service) infrastructure improvements, to interacting with multiple vendors, to defending RCAs in front of key clients.

Core Responsibilities

  • AI & Automation Strategy: Architect and implement a "smart" support layer using AI Agentic tools and automated workflows to decrease unit cost-to-serve while increasing First Contact Resolution (FCR).

  • Enterprise Operational Account Partnership: Act as the primary operational partner for marquee enterprise accounts. You own the relationship health, lead executive-level calls, and ensure operational delivery meets the standards of our highest-value clients.

  • Technical Incident & RCA Ownership: Serve as the "Commander-in-Chief" for technical incidents. You are responsible for coordinating internal engineering, external processors, and client communications under high pressure, ensuring Root Cause Analysis (RCA) documents are accurate, timely, and technically sound.

  • Infrastructure & Migration Leadership: Lead critical internal projects. You own the Go/No-Go decisions, vendor coordination, and the cross-functional roadmap required to modernize Berkeley’s client and cardholder support infrastructure.

  • People Management: Lead the Client and Cardholder Support teams, including internal and 3rd party providers to ensure outstanding Client Satisfaction and First Contact Resolution, coupled with a superior team culture.


Requirements

This role requires a rare blend of "technical fixer," "executive diplomat," and "operational architect."

  • Experience: 8+ years in Client Operations or Success, specifically within Fintech, Payments, or a highly regulated SaaS environment.

  • Incident Mastery: Proven experience leading technical incident responses and writing complex RCAs for enterprise-grade clients. You must be comfortable "speaking engineer" and "speaking client" simultaneously.

  • High-Stakes Account Operational Support: Experience in providing operational support to named, high-revenue accounts (Enterprise/Tier 1) and reporting directly to client C-Suite leadership.

  • Regulatory Understanding: An understanding of and/or the ability to learn the compliance requirements in payments (e.g., AML, KYC, regulatory reporting, and financial dispute resolution).

  • Project Leadership: Demonstrated success in leading infrastructure implementations and/or migrations (e.g., CCaaS, CRM, telephony, Agentic AI, etc.) with full accountability for vendor performance.

  • Strategic People Ops: Experience not just "managing" but building teams—designing org charts, managing performance-related transitions, and scaling a workforce through rapid growth.

  • Technical Stack: Proficiency in Zoho, JIRA, Metabase, or similar software applications, and modern AI support agents/LLM implementation.


Benefits

At Berkeley, we operate at the center of the B2B payment revolution. We offer a high-autonomy environment where your work has a direct line to the company’s bottom line.

  • Executive Visibility: Direct partnership with the COO and CEO, with a seat at the table for critical operational decisions.

  • Remote-First Flexibility: Work from your home office in a culture that prioritizes output over hours.

  • High-Growth Environment: Lead the transformation of our operational layer during a pivotal period of infrastructure migration and AI adoption.

  • Collaborative Innovation: Work with a team that values curiosity, directness, and the courage to tackle complex problems.

  • Professional Development: Real-world experience in high-stakes fintech operations that serves as a springboard for Director/VP-level leadership.