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Client Operations Jobs (NOW HIRING)

Well

Client Operations Manager

Chapel Hill, NC · On-site +1

$110K - $135K/yr

Client Operations Manager Reporting To: Senior Client Operations Manager Location: Chapel Hill, NC; Minneapolis, MN; Boston, MA (Newton Office); New York, NY Compensation: Client Operations Manager ...

Monaco

Client Operations

San Francisco, CA · On-site

$157.90K/yr

About The Role We're looking for Client Operations to own the entire onboarding experience from signed contract to fully activated customer. This is a high-ownership, operations-heavy role that sits ...

Transportation One

Client Operations Manager

Chicago, IL

$110K - $115K/yr

Job summary As a Client Operations Manager at Transportation One, you'll lead a team of Senior Client Operations Specialists and Client Operations Specialists responsible for daily shipment execution ...

Outerspace

Client Operations Manager

Carlstadt, NJ

$135.60K/yr

Client Operations Manager Welcome to the frictionless universe of Outerspace; a new type of 3PL. Our seasoned entrepreneurial leaders come from the brand side, having built and led operations for ...

New

Transportation One LLC

Client Operations Manager

Chicago, IL · On-site

$138K/yr

Job summary As a Client Operations Manager at Transportation One, you'll lead a team of Senior Client Operations Specialists and Client Operations Specialists responsible for daily shipment execution ...

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How much do client operations jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for client operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Operations professional, and why are they important?

To thrive as a Client Operations professional, you need strong organizational skills, attention to detail, and a background in business administration or a related field. Familiarity with CRM systems, project management tools, and data analysis software is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset are standout soft skills in this role. These skills ensure efficient client support, seamless workflow management, and high levels of client satisfaction.

How does a Client Operations professional typically collaborate with other departments to ensure client satisfaction?

Client Operations professionals often serve as a bridge between clients and internal teams such as sales, account management, and product support. They coordinate closely to address client needs, resolve issues, and streamline onboarding or service delivery processes. This role requires strong communication skills and the ability to manage multiple priorities, as it involves regular cross-functional meetings and proactive problem-solving. Building strong relationships internally is key to ensuring a seamless client experience and driving client retention.

What are client operations?

Client operations refers to the processes and activities involved in managing relationships and delivering services to clients within a business. This role typically ensures that client needs are met efficiently, coordinates between internal teams and external clients, and handles tasks such as onboarding, issue resolution, and account management. Professionals in client operations play a key role in maintaining client satisfaction and supporting business growth by streamlining workflows and ensuring smooth communication.

What is the difference between Client Operations vs Client Services?

AspectClient OperationsClient Services
Primary FocusStreamlining processes, managing client accounts behind the scenesDirect client interaction, addressing client needs and concerns
Skills & CertificationsProject management, data analysis, CRM toolsCustomer service, communication, problem-solving
Work EnvironmentOperational teams, back-office settingsClient-facing roles, support centers
Industry UsageFinance, tech, consulting firmsRetail, hospitality, financial services

While both roles involve working with clients, Client Operations focuses on internal processes and efficiency, whereas Client Services emphasizes direct client interaction and support. Understanding these differences helps in choosing the right career path or job focus within client-related roles.

More about Client Operations jobs
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What states have the most Client Operations jobs? States with the most job openings for Client Operations jobs include:
Client Operations jobs near you
Client Operations Manager

Client Operations Manager

Well

Chapel Hill, NC • On-site, Remote

$110K - $135K/yr

Full-time

Posted 3 days ago

Job description

Description
Company: Well is a healthcare innovation company with the heart of a services organization and the DNA of a SaaS platform. Our Dynamic Engagement System transforms workforce health by uniting AI, human guidance, and proven behavioral science to reduce costs, improve outcomes, and create resilient, thriving workforces. We partner with the world's largest, most sophisticated employers and the consultants who advise them. We're a highly diverse and engaged organization whose employees are passionate about the mission of the company and whose management is passionate about the employees. We promote an employee- and member-centric culture with generous benefits, which you can learn more about here: https://www.well.co/careers.
Position Title: Client Operations Manager
Reporting To: Senior Client Operations Manager
Location: Chapel Hill, NC; Minneapolis, MN; Boston, MA (Newton Office); New York, NY
Compensation: Client Operations Manager ($110,000-$135,000) depending on qualifications, plus bonus potential and benefits.
Summary: The Client Operations Manager at Well plays a crucial role in managing client relationships and overseeing day-to-day operations related to client accounts. This position requires building and maintaining strong relationships with clients, ensuring high-quality service delivery, and driving operational efficiency throughout the lifecycle of the account. The Client Operations Manager will collaborate with internal teams to address client needs, resolve issues, implement process improvements, ensure alignment across departments, and optimize client experiences.
Key Responsibilities:
  • Client Relationship Management: Build and maintain strong, long-term relationships with a portfolio of clients, acting as a primary point of contact for operational matters. Understand client needs, address concerns, and ensure consistent, high-quality service delivery.
  • Operational Oversight: Oversee the day-to-day operations related to client accounts, including project execution, service delivery, and adherence to agreed-upon processes and timelines.
  • Process Improvement: Identify areas for operational improvement and efficiency within client-facing processes. Develop and implement initiatives to streamline workflows, enhance service quality, and reduce operational bottlenecks.
  • Issue Resolution: Proactively identify and resolve operational issues and escalate client concerns in a timely and effective manner. Coordinate with internal teams to troubleshoot problems and implement corrective actions.
  • Internal Coordination: Collaborate closely with various internal departments, including Technology teams, Product Managers, Client Services, Sales, and as well as other stakeholders to ensure alignment and seamless client experiences.
  • Risk Management: Identify potential risks related to client operations and implement strategies to mitigate them.

Requirements
  • 5-7 years experience within a technology delivery environment
  • Experience working with clients
  • Healthcare experience (preferred)
  • Excellent communication, interpersonal, and relationship-building skills.
  • Proven analytical and sound decision making skills
  • Proven history of delivering projects on time
  • Initiative and ability to produce value with limited direction
  • Excellent organizational and time management skills; ability to multitask and prioritize

Apply