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Client Operations Jobs in Florida (NOW HIRING)

Corestream

Client Operations Specialist

Tampa, FL · On-site

Client Operations Specialist Hybrid / Customer Success Temp-to-Hire As a result of our continued growth, we are currently looking to add a Client Operations Specialist to our dynamic and ...

Corestream

Client Operations Specialist

Tampa, FL · Hybrid

Client Operations Specialist Hybrid / Customer Success Temp-to-Hire As a result of our continued growth, we are currently looking to add a Client Operations Specialist to our dynamic and ...

NLP Logix

Client Operations Intern

Jacksonville, FL · On-site

$20/hr

Client Operations Intern - Fall 2026 Internship Dates: September 8, 2026 - December 11, 2026 Schedule: 20 - 30 hours per week Compensation: $20.00 per hour About the Internship NLP Logix is seeking a ...

Barry's

Client Operations Lead

South Bay, FL · On-site

$19/hr

About the Role The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all ...

Barry's

Client Operations Lead

Boca Raton, FL · On-site

$17 - $18/hr

About the Role The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all ...

BNY

Vice President, Client Operations

Lake Mary, FL · On-site

Vice President, Client Operations At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the ...

BNY

Vice President, Client Operations

Lake Mary, FL

Vice President, Client Operations At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the ...

BNY

Vice President, Client Operations

Lake Mary, FL

The Vice President, OPS Client Service plays a pivotal role in ensuring exceptional client service within the Client Operations & Reporting function. This role is instrumental in aligning with BNY ...

BNY

Specialist, Client Operations I

Lake Mary, FL · On-site

Specialist, Client Operation I At BNY, our culture allows us to run our company better and enables employees' growth and success.As a leading global financial services company at the heart of the ...

BNY

Vice President, Client Operations

Lake Mary, FL · On-site

Vice President, Client Operations At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the ...

BNY

Vice President, Client Operations

Lake Mary, FL

Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes. * Ensure compliance with regulatory requirements and ...

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Client Operations information

See Florida salary details

$7

$18

$36

How much do client operations jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for client operations in Florida is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $20.67 per hour, depending on experience, location, and employer.

How does a Client Operations professional typically collaborate with other departments to ensure client satisfaction?

Client Operations professionals often serve as a bridge between clients and internal teams such as sales, account management, and product support. They coordinate closely to address client needs, resolve issues, and streamline onboarding or service delivery processes. This role requires strong communication skills and the ability to manage multiple priorities, as it involves regular cross-functional meetings and proactive problem-solving. Building strong relationships internally is key to ensuring a seamless client experience and driving client retention.

What are the key skills and qualifications needed to thrive as a Client Operations professional, and why are they important?

To thrive as a Client Operations professional, you need strong organizational skills, attention to detail, and a background in business administration or a related field. Familiarity with CRM systems, project management tools, and data analysis software is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset are standout soft skills in this role. These skills ensure efficient client support, seamless workflow management, and high levels of client satisfaction.

What is the difference between Client Operations vs Client Services?

AspectClient OperationsClient Services
Primary FocusStreamlining processes, managing client accounts behind the scenesDirect client interaction, addressing client needs and concerns
Skills & CertificationsProject management, data analysis, CRM toolsCustomer service, communication, problem-solving
Work EnvironmentOperational teams, back-office settingsClient-facing roles, support centers
Industry UsageFinance, tech, consulting firmsRetail, hospitality, financial services

While both roles involve working with clients, Client Operations focuses on internal processes and efficiency, whereas Client Services emphasizes direct client interaction and support. Understanding these differences helps in choosing the right career path or job focus within client-related roles.

Is client operations a high paying job?

Client operations roles typically offer competitive salaries that vary based on experience, industry, and location. While some positions can be well-paying, especially with specialized skills or management responsibilities, overall compensation depends on the company's size and the complexity of the client portfolio.

What are 5 careers in client operations?

Five careers in client operations include Client Operations Manager, Client Services Specialist, Account Coordinator, Customer Success Manager, and Client Support Analyst. These roles typically involve managing client relationships, coordinating service delivery, and ensuring customer satisfaction, often requiring skills in communication, problem-solving, and familiarity with customer management tools.

What do client operations do?

Client operations professionals manage and support client accounts, ensuring smooth communication, service delivery, and issue resolution. They often coordinate between clients and internal teams, utilize tools like CRM software, and focus on maintaining client satisfaction and retention.

What are the most commonly searched types of Client Operations jobs in Florida?

The most popular types of Client Operations jobs in Florida are:

Client Operations jobs near you
Infographic showing various Client Operations job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $37,543 per year, or $18 per hour.

Manager, Client Operations

Intercontinental Exchange Holdings, Inc.

Jacksonville, FL • On-site

$123K/yr

Full-time

Re-posted 13 hours ago

Job description

Overview
Job Purpose
The Manager, Client Operations is responsible for leading day-to-day operational support activities, ensuring timely, high-quality service delivery, and maintaining strong client satisfaction across ICE Mortgage Technology's customer base. This role provides solid domain expertise to manage moderately complex issues, oversee incident management processes, guide team performance, and advocate for customer-impacting priorities across the organization. The Manager develops team members, manages workload distribution, and contributes to continuous improvement within the Client Operations function.
Responsibilities
  • Support the development and execution of operational objectives, policies, and priorities for the Client Operations team
  • Manage and resolve moderately complex client issues, ensuring timely and accurate support delivery
  • Oversee the Incident Management process, including incident prioritization, stakeholder communication, coordination of technical teams, and adherence to response standards
  • Drive prioritization with key stakeholders across Product, Infrastructure, and Business teams to ensure customer-impacting issues, risks, and needs receive appropriate focus and timely action
  • Ensure client incidents and service requests are handled within established service level agreements (SLAs)
  • Participate in incident reviews, root cause analysis, and follow-up actions to prevent recurrence and improve stability
  • Create internal and customer facing communications for planned change and incident messaging
  • Assign and balance workloads across specialists and team leads to support efficient operations
  • Coach, mentor, and develop team members to strengthen skills and support career growth
  • Implement and maintain support delivery standards, processes, and best practices
  • Track and report operational metrics such as resolution times, customer satisfaction, escalation rates, and first-contact resolution
  • Partner with Engineering, Sales, and other cross-functional teams to escalate issues and advocate for client needs
  • Oversee the day-to-day escalation workflow, ensuring timely communication, clear expectations, and effective coordination
  • Assist in workforce and resource planning based on incoming demand and team capacity
  • Foster a culture of accountability, collaboration, and continuous learning
  • Maintain strong working knowledge of ICE Mortgage Technology products, services, and the mortgage technology ecosystem
  • Contribute to the development and maintenance of knowledge base articles, documentation, and internal training materials
  • Provide structured feedback on product defects and enhancement requests to support product development and improvement cycles
  • Conduct performance evaluations and provide coaching, feedback, and improvement plans as needed
  • Project manage multiple small to medium size initiatives simultaneously, leading from initiation to production; may project manage operations specific tasks for larger enterprise-wide projects
  • Provide on-call support as required

Knowledge and Experience
  • Bachelor's degree in information technology, Computer Science, Business Administration, or related field
  • 5+ years of experience in technical support, project management, or client services, with 2+ years in a team lead or management role
  • Strong leadership skills with high engagement in support of Client Operations team
  • Experience supporting operations in a SaaS environment, preferably within financial services or mortgage technology
  • Strong understanding of incident management processes, escalation workflows, and service delivery
  • Proven ability to coach, mentor, and develop technical professionals
  • Solid understanding of mortgage technology platforms, workflows, or related industry practices
  • Working knowledge of Client/Server Architecture, SaaS Operations and hosted software solutions
  • Proficiency with network troubleshooting and Windows Desktop environments
  • Familiarity with CRM systems, ticketing platforms, and support analytics tools
  • Strong analytical and problem-solving skills
  • Excellent communication skills (written and verbal)
  • Demonstrated ability to set goals, delegate tasks, and manage team accountability
  • Ability to balance short-term operational execution with long-term improvement initiatives
  • High emotional intelligence and ability to remain composed under pressure
  • Customer-centric mindset with commitment to delivering exceptional support
  • Acts with integrity, demonstrates accountability, and leads by example

LI-MA2
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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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