Client Operations Intern Jobs in Florida (NOW HIRING)

Goodwill South Florida is seeking a Philanthropy Operations Intern to support the Office of Philanthropy. This internship provides hands-on experience in nonprofit fundraising operations, donor relations, data management, and administrative support.

Working closely with the Director of Philanthropy Operations and the Vice President of Philanthropy, the intern will gain exposure to the daily operations of a fundraising department while contributing to projects that support Goodwill South Florida's mission. This position is ideal for a student or recent graduate interested in nonprofit management, philanthropy, fundraising, business administration, communications, or finance.

The ideal candidate is organized, detail-oriented, eager to learn, and passionate about making a positive impact in the community.

• Support the Director of Philanthropy Operations with departmental projects and administrative tasks. Specific projects may include the research of donor profiles and recording and documentation of staff and client testimonials.

• Assist with data entry and record maintenance in the donor database.
• Support the preparation of donor acknowledgments, stewardship materials, and donor communications.
• Help generate reports, update records, and maintain accurate donor information.
• Assist with special fundraising and donor engagement projects.

• Participate in team meetings, planning sessions, and departmental initiatives.
• Learn about philanthropy operations, gift processing, donor stewardship, and nonprofit fundraising best practices.
• Support Goodwill South Florida's mission, values, and culture through daily work and interactions.
• Complete additional projects and assignments as requested.

• Interest in nonprofit management, fundraising, philanthropy, communications, business administration, finance, or a related field.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Willingness to learn new systems and processes.
• Demonstrated interest in Goodwill South Florida's mission of helping people with barriers to employment achieve self-sufficiency.

To perform the job successfully, an individual shoulddemonstratethe following competencies:

Problem Solving -Identifiesand resolves problems promptly, develops alternative solutions, and uses reason even when dealing with emotionally charged topics.

Communication and customer services -Ability to read, write, and communicate effectively in English.Spanish/French-Creole is a plus but notrequired. Use terminology that isappropriate tothe intended audience.Edits written work for spelling and grammar.Speaks clearly so others can understand. Demonstrates the ability to listen to and understand information and ideas presented through spoken words and sentences and to request clarification when needed.

Mathematical Skills -Applying basic arithmetic calculations, including fractions, percentages, ratios, and proportions, to practical situations.Presents numerical data effectively.

Ethics -Maintainshigh standardsof ethical conduct, exhibits honesty and integrity, and refrains from theft-related, dishonest, or unethical behavior.Works with integrity andmaintainsconfidentiality.Treatspeople with respectkeeps commitments, inspires the trust of others, works with integrity and ethics, andupholds organizational values.

Planning and Organizing -Prioritize work activities, use time efficiently, and develop realistic action plans.

Job Commitment -Accepts responsibility anddemonstratesresponsible behavior, initiative, and tenacity; Works with minimal supervision and is dependable.

Professionalism -Adheres to all corporate policies and procedures, including occupational safety and health policies, and promptly responds to management directions.Maintain a professional demeanor with participants, staff, and other professionals.Project a positive image of Goodwill.Reactswell under pressure andacceptsresponsibility forownactions.Follows through on commitments.

Work Quality -Demonstratesaccuracy, completeness, and neatness.Seekopportunities to enhance and promote quality.Appliesfeedback to improve performance.Monitors own work to ensure quality.

Quantity of work -Produces work assigned by the manager efficiently andpromptly.

Attendance/Punctuality -Report to work as scheduled and on time and remainonthe job throughout regular work hours. Notify supervisor of lateness, absence, or if an urgent reason for leaving work arises. Commit toworking long hours when necessary to reach goals; complete tasks on time or notify your supervisor of an alternativeplan.

Teamwork -Works and interacts with others toaccomplishoverall group goals; solicits feedback to maximize results.

Safety and Security -Observeall safety and security procedures; report any safety deficiencies to your immediate supervisor.Usesequipment and materials properly.Knowswhat Material Safety Data Sheets (MSDS) are and where they are stored.

Personal Characteristics-Dress inappropriate businessattire. Conduct yourself professionally. Takeinitiative. Be dependable andaccurate, andtake pride in your work.

Adaptability -Adapts tochanges in the work environment, manages competingdemands, and adjusts approachesand methodsto fit the situation best.Caneffectively deal with frequent changes, delays, or unexpected events.

Analytical -Can understand diverse information, collect and research data, and use intuition and experience to complement data, helping to design workflows and procedures.

Cost Consciousness: Works within approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources.

Detail-Oriented- Must be an organized professional with an excellent eye for detail.

Diversity-Shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce.

Interpersonal Skills- Focuses on solving conflict, not blaming;Maintainsconfidentiality; Listens to others without interrupting; Keeps emotions under control;Remainsopen to others' ideas and tries new things.

Judgment-Displays willingness to make decisions;exhibitssound andaccuratejudgment; Supports and explains reasoning for decisions; includesappropriate peopleinthedecision-making process; makestimelydecisions.

Leadership- Exhibits confidence in oneself and others; inspires and motivates others to perform well; effectively influences the actions and opinions of others; accepts feedback from others; givesappropriate recognitionto others.Must behighly reliableand able to carry out tasks autonomously and collaboratively.

Motivation- Self-motivated andaself-starter. Sets andachieveschallenging goals;demonstratespersistence and overcomes obstacles; measures oneself against a standard of excellence; takes calculated risks toaccomplishgoals. Persistent andresults-oriented.

Strategic Thinking: Develop strategies to achieve organizational goals, understand the organization's strengths and weaknesses, analyze the market and competition,identifyexternal threats and opportunities, and adaptstrategyto changing conditions.

Physical Demands-The physical demands described hererepresentthose thatan employee must meet to perform the essential functions of this job successfully. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform thesefunctions.

While performing the duties of thisjob, the employeeis regularly required tosit for extended periods.The employeemust frequentlyuse hands to finger, handle,feel,and talk or hear.Theemployeeis occasionally required tostand and walk. The employee must occasionally lift and/or move up to 20pounds.Specific visual abilitiesrequiredfor this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an intern encounters while performing the essential functions of this position. Reasonable accommodations may be provided to enable individuals with disabilities to perform these functions.