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Client Operations Jobs in New York (NOW HIRING)

Outerspace

Client Operations Manager

Carlstadt, NJ

$75K - $85K/yr

Client Operations Manager - Outerspace (3PL Fulfillment) About Outerspace Outerspace is a fast-growing 3PL fulfillment partner supporting today's leading DTC and eCommerce brands. We pair world-class ...

Copper.co

Client Operations Associate

New York, NY

The Client Operations team sits at the heart of Copper, acting as the frontline for client engagement, technical support and operational excellence. The team is a dynamic client focussed group ...

Copper.co

Client Operations Associate

New York, NY · On-site

The Client Operations team sits at the heart of Copper, acting as the frontline for client engagement, technical support and operational excellence. The team is a dynamic client focussed group ...

Outerspace

Client Operations Manager

Carlstadt, NJ

$75K - $85K/yr

Client Operations Manager - Outerspace (3PL Fulfillment) About Outerspace Outerspace is a fast-growing 3PL fulfillment partner supporting today's leading DTC and eCommerce brands. We pair world-class ...

Outerspace

Client Operations Manager

Carlstadt, NJ · On-site

$75K - $85K/yr

Client Operations Manager - Outerspace (3PL Fulfillment) About Outerspace Outerspace is a fast-growing 3PL fulfillment partner supporting today's leading DTC and eCommerce brands. We pair world-class ...

Playbook

Client Operations Manager

New York, NY

$130/hr

Ensure seamless daily operations that meet both company standards and client expectations. Conduct regular site visits and virtual check-ins to maintain high service quality and team engagement.

Barry's

Client Operations Lead

New York, NY · On-site

$22/hr

About the Role The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all ...

Barry's

Client Operations Lead

New York, NY · On-site

About the Role The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all ...

Playbook

Client Operations Manager

New York, NY · On-site

$130/hr

Ensure seamless daily operations that meet both company standards and client expectations. Conduct regular site visits and virtual check-ins to maintain high service quality and team engagement.

Barry's

Client Operations Lead

New York, NY · On-site

About the Role The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all ...

Playbook

Client Operations Manager

New York, NY

$130/hr

Ensure seamless daily operations that meet both company standards and client expectations. Conduct regular site visits and virtual check-ins to maintain high service quality and team engagement.

Barry's

Client Operations Supervisor

New York, NY · On-site

$25/hr

About the Role As a Client Operations Supervisor, you'll be the first contact for Barry's, leading best in class Hospitality and execution of daily operations. You will support the Senior/General ...

Barry's

Client Operations Supervisor

New York, NY · On-site

$25/hr

About the Role As a Client Operations Supervisor, you'll be the first contact for Barry's, leading best in class Hospitality and execution of daily operations. You will support the Senior/General ...

Barry's

Client Operations Lead

New York, NY · On-site

About the Role The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all ...

Barry's

Client Operations Lead

New York, NY · On-site

About the Role The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all ...

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Showing results 1-20

All JobsClient Operations JobsClient Operations Jobs in New York

Client Operations information

See New York salary details

$10

$26

$53

How much do client operations jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for client operations in New York is $26.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $30.24 per hour, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

In client operations, senior roles such as Director of Client Services, Vice President of Client Operations, or Chief Client Officer can reach or exceed $300,000 annually, especially with experience, leadership skills, and industry-specific expertise. These positions often require advanced degrees, extensive industry knowledge, and strong management abilities, and they may include bonuses and profit-sharing components.

How does a Client Operations professional typically collaborate with other departments to ensure client satisfaction?

Client Operations professionals often serve as a bridge between clients and internal teams such as sales, account management, and product support. They coordinate closely to address client needs, resolve issues, and streamline onboarding or service delivery processes. This role requires strong communication skills and the ability to manage multiple priorities, as it involves regular cross-functional meetings and proactive problem-solving. Building strong relationships internally is key to ensuring a seamless client experience and driving client retention.

Is operations a high paying job?

Client Operations roles can offer competitive salaries, especially with experience and specialized skills such as project management or data analysis. Compensation varies by industry, location, and company size, but these roles often include benefits and opportunities for advancement.

What are the key skills and qualifications needed to thrive as a Client Operations professional, and why are they important?

To thrive as a Client Operations professional, you need strong organizational skills, attention to detail, and a background in business administration or a related field. Familiarity with CRM systems, project management tools, and data analysis software is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset are standout soft skills in this role. These skills ensure efficient client support, seamless workflow management, and high levels of client satisfaction.

What jobs pay 4000 a week without a degree?

In client operations, high-paying roles that can reach $4,000 a week without a degree typically involve sales, account management, or freelance consulting, often requiring strong communication skills and experience. These positions may be commission-based or performance-driven, with some roles offering flexible schedules and remote work options.

What are client operations?

Client operations involve managing and supporting the processes that ensure effective communication, service delivery, and relationship management with clients. This role often includes coordinating between teams, handling client inquiries, and using tools like CRM systems to optimize client satisfaction and retention.

What is the difference between Client Operations vs Client Services?

AspectClient OperationsClient Services
Primary FocusStreamlining processes, managing client accounts behind the scenesDirect client interaction, addressing client needs and concerns
Skills & CertificationsProject management, data analysis, CRM toolsCustomer service, communication, problem-solving
Work EnvironmentOperational teams, back-office settingsClient-facing roles, support centers
Industry UsageFinance, tech, consulting firmsRetail, hospitality, financial services

While both roles involve working with clients, Client Operations focuses on internal processes and efficiency, whereas Client Services emphasizes direct client interaction and support. Understanding these differences helps in choosing the right career path or job focus within client-related roles.

What are the most commonly searched types of Client Operations jobs in New York? The most popular types of Client Operations jobs in New York are:
Client Operations jobs near you

Client Operations Manager

January Technologies, Inc.

New York, NY • On-site

$120K - $165K/yr

Full-time

Posted 8 days ago

Job description

At January, we're rebuilding consumer finance from the ground up. By personalizing interactions and optimizing decisions across all stages of consumer credit, we're driving superior outcomes for both consumers and creditors, and making sure that credit is fair, accessible, and personal.
As our Client Operations Manager, you'll build operations as January's competitive advantage. This isn't about managing tickets - it's about transforming how enterprise clients run collections while creating operational dependencies that lock in our advantage. You'll prove that operational excellence drives revenue growth, not just cost reduction.
You'll lead a team of client operations associates who handle the day-to-day technical needs of our enterprise clients. This is an exciting opportunity to develop strong performers into exceptional ones - implementing rigorous quality standards, building advanced technical capabilities, and creating the operational discipline that sets industry benchmarks for client service. This is a hands-on leadership role where you'll balance team development with operational delivery, all while partnering closely with Client Success, Implementation, and Engineering teams.
About the Role
As our Client Operations Manager, you'll build operations as January's competitive advantage. This isn't about managing tickets - it's about transforming how enterprise clients run collections while creating operational dependencies that lock in our advantage. You'll prove that operational excellence drives revenue growth, not just cost reduction.
You'll lead a team of client operations associates who handle the day-to-day technical needs of our enterprise clients. This is an exciting opportunity to develop strong performers into exceptional ones - implementing rigorous quality standards, building advanced technical capabilities, and creating the operational discipline that sets industry benchmarks for client service. This is a hands-on leadership role where you'll balance team development with operational delivery, all while partnering closely with Client Success, Implementation, and Engineering teams.
What You'll Do
  • Build and lead a high-performing operations team - Develop your team's technical and operational capabilities through targeted coaching, clear performance standards, and structured skill development that moves associates from competent to exceptional
  • Design and implement operational excellence - Create the systems, processes, and quality frameworks that ensure 100% of high-priority client requests are resolved within SLA while reducing errors by 50% or more
  • Drive technical problem-solving at scale - Enable your team to independently investigate data discrepancies, troubleshoot workflow issues, and resolve complex technical challenges without constant escalation
  • Strengthen cross-functional partnerships - Collaborate with Client Success Managers to align operational delivery with strategic account goals, partner with Implementation on smooth handoffs, and work with Engineering to improve tooling and reduce manual work
  • Create scalable foundations for growth - Build comprehensive documentation, training programs, and operational playbooks that allow the team to handle increasing complexity and volume without proportional headcount growth
  • Manage stakeholder communications during critical issues - Lead client communications during operational challenges, turning potential escalations into opportunities to demonstrate January's commitment to excellence
  • Establish metrics and accountability systems - Implement KPIs and performance dashboards that make success measurable, drive continuous improvement, and ensure consistent service quality across all clients
What We're Looking For
Experience and Leadership:
  • 3+ years managing technical operations or support teams with demonstrated success improving team performance and operational metrics
  • Proven track record of developing individual contributors into higher performers and managers through coaching, structured development, and clear accountability
  • Background managing client-facing operations in B2B SaaS or fintech environments where accuracy and compliance are critical

Technical and Operational Excellence:
  • Strong SQL skills with ability to write complex queries, investigate data discrepancies, and teach technical concepts to team members
  • Experience building operational systems from scratch that scaled successfully with business growth
  • Track record of implementing SLAs, quality frameworks, and operational metrics that drive measurable improvement
  • Demonstrated ability to troubleshoot technical issues across multiple integrated systems

Skills and Attributes:
  • Exceptional written and verbal communication - you can explain complex technical issues to non-technical stakeholders and write client communications that build confidence
  • Strategic thinking balanced with hands-on execution - you can design long-term solutions while rolling up your sleeves to solve today's problems
  • Strong prioritization skills - you thrive when everything feels urgent and can make clear trade-off decisions
  • Cross-functional collaboration - you build strong relationships across teams even when priorities compete
  • Comfort with ambiguity - you can create structure and clarity in undefined situations

Bonus Points:
  • Experience with enterprise clients in financial services or debt management
  • Knowledge of YAML, APIs, or workflow automation tools
  • Previous experience scaling operations teams through process improvement versus headcount growth
  • Background in early-stage or high-growth startups (Series B-D)
Why Join Us?
This role offers the unique opportunity to build and lead a critical function at January while we transform how consumers and creditors interact. At January, you'll have the autonomy to innovate, the support to excel, and the platform to build something extraordinary. If you're driven to push boundaries and thrive in a culture of collaboration, rapid growth, and continuous learning, January offers the chance to do your best work.
We thrive on:
  • Writing to clarify thinking, scale collaboration, and drive intentionality.
  • Prioritizing impact over routine - this isn't a 9-to-5 job.
  • Embracing growth, feedback, and new challenges with humility and curiosity.

As a New York City-based company, we are dedicated to transparent, fair, and equitable compensation practices that reflect our commitment to fostering an environment where all team members are valued and supported. We encourage individuals from all backgrounds to apply.
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, age, veteran status, or any other legally protected characteristic.

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