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Client Operations Jobs in New York (NOW HIRING)

Ropes & Gray

Client Operations & LPM Manager

Manhattan, NY · Hybrid

$147K/yr

The Client Operations Services & Legal Project Management team thrives on these changes, residing at the intersection of process improvement, technology, data storytelling, client service and legal ...

Ropes & Gray

Client Operations & LPM Manager

Manhattan, NY · Hybrid

$147K/yr

The Client Operations Services & Legal Project Management team thrives on these changes, residing at the intersection of process improvement, technology, data storytelling, client service and legal ...

Omnicom

VP, Client Operations

New York, NY · On-site

Sales and Client Operations Position Overview We are looking for a dynamic Operations leader who will be responsible for working with the account leads in operationalizing the rollout and management ...

M Booth Health

SVP Client Operations

New York, NY

Senior Vice President, Client Operations The Senior Vice President of Client Operations is the agency-wide leader of the Project Management discipline at M Booth Health. This role will report to and ...

M Booth Health

SVP Client Operations

New York, NY · On-site

Senior Vice President, Client Operations The Senior Vice President of Client Operations is the agency-wide leader of the Project Management discipline at M Booth Health. This role will report to and ...

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Client Operations information

See New York salary details

$10

$26

$53

How much do client operations jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for client operations in New York is $26.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $30.24 per hour, depending on experience, location, and employer.

How does a Client Operations professional typically collaborate with other departments to ensure client satisfaction?

Client Operations professionals often serve as a bridge between clients and internal teams such as sales, account management, and product support. They coordinate closely to address client needs, resolve issues, and streamline onboarding or service delivery processes. This role requires strong communication skills and the ability to manage multiple priorities, as it involves regular cross-functional meetings and proactive problem-solving. Building strong relationships internally is key to ensuring a seamless client experience and driving client retention.

What are the key skills and qualifications needed to thrive as a Client Operations professional, and why are they important?

To thrive as a Client Operations professional, you need strong organizational skills, attention to detail, and a background in business administration or a related field. Familiarity with CRM systems, project management tools, and data analysis software is typically required. Excellent communication, problem-solving abilities, and a customer-focused mindset are standout soft skills in this role. These skills ensure efficient client support, seamless workflow management, and high levels of client satisfaction.

What is the difference between Client Operations vs Client Services?

AspectClient OperationsClient Services
Primary FocusStreamlining processes, managing client accounts behind the scenesDirect client interaction, addressing client needs and concerns
Skills & CertificationsProject management, data analysis, CRM toolsCustomer service, communication, problem-solving
Work EnvironmentOperational teams, back-office settingsClient-facing roles, support centers
Industry UsageFinance, tech, consulting firmsRetail, hospitality, financial services

While both roles involve working with clients, Client Operations focuses on internal processes and efficiency, whereas Client Services emphasizes direct client interaction and support. Understanding these differences helps in choosing the right career path or job focus within client-related roles.

Is client operations a high paying job?

Client operations roles typically offer competitive salaries that vary based on experience, industry, and location. While some positions can be well-paying, especially with specialized skills or management responsibilities, overall compensation depends on the company's size and the complexity of the client portfolio.

What are 5 careers in client operations?

Five careers in client operations include Client Operations Manager, Client Services Specialist, Account Coordinator, Customer Success Manager, and Client Support Analyst. These roles typically involve managing client relationships, coordinating service delivery, and ensuring customer satisfaction, often requiring skills in communication, problem-solving, and familiarity with customer management tools.

What do client operations do?

Client operations professionals manage and support client accounts, ensuring smooth communication, service delivery, and issue resolution. They often coordinate between clients and internal teams, utilize tools like CRM software, and focus on maintaining client satisfaction and retention.

What are the most commonly searched types of Client Operations jobs in New York?

The most popular types of Client Operations jobs in New York are:

Client Operations jobs near you
Infographic showing various Client Operations job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,963 per year, or $26.4 per hour.

Assistant Manager, Client Operations

Simon & Schuster

Manhattan, NY • On-site

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Simon & Schuster rating

8.8

Company rating: 8.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

2nd of 19 rated publishing

Job description

Simon & Schuster was named to Forbes magazine list of America's Best Mid-Size Employers 2022. Simon & Schuster is a global leader in general interest publishing, dedicated to providing the best in fiction and nonfiction for readers of all ages, and in all printed, digital and audio formats. Its distinguished roster of authors includes many of the world's most popular and widely recognized writers, and winners of the most prestigious literary honors and awards. It is home to numerous well-known imprints and divisions such as Simon & Schuster, Scribner, Atria Books, Gallery Books, Pocket Books, Adams Media, Simon & Schuster Children's Publishing and Simon & Schuster Audio and international companies in Australia, Canada, India and the United Kingdom, and proudly brings the works of its authors to readers in more than 200 countries and territories. For more information visit our website at www.simonandschuster.com.
This role in S&S Publisher Services will be responsible for supporting Simon & Schuster's distribution client publisher division. The role will report to the Director of Client Publishing Operations and will work closely with, and provide administrative and operational support to, the operations and client services teams internally, as well as key contacts at independent publisher clients. The Assistant Manager will be instrumental in providing exceptional service and support to a wide range of independent publishers and the position will offer growth and exposure to many publishing departments and job functions.
Responsibilities:
  • Provide operational support and assistance to client publishers on S&S systems and processes, including responding to technical or process-related inquiries, routing tickets, managing systems access, etc.
  • Support the new client onboarding process, including portal set up and access, metadata review and ingestion, and client training
  • Manage the Distribution Client Services email inbox and send client-facing communication
  • Collaborate across departments to support client and client services team needs
  • Provide support to new strategic initiatives including, but not limited to, improving client tools, developing new resources to serve clients, and implementing and continuously refining systems and processes
  • Contribute to client resources such as a monthly newsletter, wiki articles, and a regular cadence of educational programming
  • Maintain accurate and up-to-date client information across internal systems and databases
  • Assist in coordination and logistics of client sales conferences and meetings
  • Manage a range of recurring reports for the client and operations teams

Requirements:
  • Exceptional organizational and time management skills with the ability to manage multiple priorities across various projects
  • Strong written and verbal communication, highly developed interpersonal skills, and comfort communicating with stakeholders across levels, groups, and departments
  • A desire to learn quickly and continuously
  • A passion for book publishing, with 1-3 years of relevant work experience preferred
  • Experience with Airtable and Excel is preferred

Simon & Schuster US is an equal opportunity employer (EOE) including disability/vet. At Simon & Schuster US, the spirit of inclusion feeds into everything that we do. From employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Simon & Schuster US is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
The hiring salary range for this position applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable. Additionally, employees have access to our industry-first, Broad Based Ownership program, which makes all employees partners in our shared success.
Candidates hired for this or any other posted Simon & Schuster role will be employees of Simon & Schuster, LLC, subject to all policies, including the Workplace Privacy Notice, and eligible solely for the benefits plans thereof.

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