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Client Operations Manager Jobs in Toronto, ON (NOW HIRING)

IFDS

Client Operations Specialist - Int'l

Toronto, ON

Manage multiple client inbound/outbound calls and emails, provide resolution to brokers pertaining ... Interacts with Operations groups, State Street Bank and other custodian banks, as well as clients ...

Sizanid Staffing

Operations Manager

Toronto, ON · Remote

Position Summary Our client is a dynamic and fast-growing company committed to operational excellence and delivering outstanding results. They are seeking an experienced Operations Manager to oversee ...

Sizanid Staffing

Operations Manager

Toronto, ON

Position Summary Our client is a dynamic and fast-growing company committed to operational excellence and delivering outstanding results. They are seeking an experienced Operations Manager to oversee ...

Rentokil Initial

Operations Manager

Toronto, ON

Operations Manager will be responsible for training, leading and developing a team of service ... They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the ...

Breakaway Staffing

Operations Manager

Mississauga, ON

CA$70K - CA$75K/yr

We are seeking an experienced Operations Manager to join our client's team at their facility in Brockville, ON. A minimum of 5 years of previous work experience in a similar Operations Management ...

Acosta

Operations Manager

Toronto, ON

The Operations Manager will oversee and manage all aspects of a program related to Field Personnel ... of Mosaic and client established expectations. Education and Experience * Bachelor's degree ...

Major League Catering

Operations Manager

Toronto, ON

CA$72K/yr

Event Operations Manager Major League Catering Toronto, ON Full-time Salary: $70,000 per year ... Excellent communication skills with both staff and client-facing contacts * Ability to solve ...

Rentokil Initial

Operations Manager

Toronto, ON · On-site

Operations Manager will be responsible for training, leading and developing a team of service ... They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the ...

A.S.P. Incorporated

Operations Manager

Toronto, ON · On-site

OPERATIONS MANAGER Are you passionate about Safety & Security and seeking opportunities in the ... Oversee service delivery in alignment with client quality benchmarks and expectations; prepare ...

Rentokil Initial

Operations Manager

Toronto, ON · On-site

Operations Manager will be responsible for training, leading and developing a team of service ... They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the ...

Menasha Corporation

Operations Manager

Brampton, ON

CA$120K - CA$140K/yr

Develops and maintains favorable relationships with the existing client in order to increase ... Provide timely updates to management (as determined by management) regarding operation activities ...

JLL

Operations Manager

Burlington, ON

Operations Manager - JLL What this job involves: The Operations Manager oversees the day-to-day ... With a proactive and client-focused approach, this role supports tenant success, drives operational ...

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Client Operations Manager information

See Toronto, ON salary details

$20K

$56.4K

$114.5K

How much do client operations manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for client operations manager in Toronto, ON is $56,405.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,422.00 and $61,554.00 per year, depending on experience, location, and employer.

What does a Client Operations Manager do?

A Client Operations Manager oversees the day-to-day operations that impact client relationships and satisfaction. They act as a liaison between clients and internal teams, ensuring services are delivered efficiently and client expectations are met. Their responsibilities often include managing client onboarding, coordinating project delivery, resolving issues, and improving processes to enhance client experiences. This role requires strong organizational, communication, and problem-solving skills to ensure successful and lasting client partnerships.

What are some common challenges faced by Client Operations Managers, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a Client Operations Manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
What are the most commonly searched types of Client Operations jobs in Toronto, ON? The most popular types of Client Operations jobs in Toronto, ON are:
What are popular job titles related to Client Operations Manager jobs in Toronto, ON? For Client Operations Manager jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Client Operations Manager jobs in Toronto, ON look for? The top searched job categories for Client Operations Manager jobs in Toronto, ON are:
Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in Toronto, ON as of June 2026, with employment types broken down into 78% Full Time, 16% Part Time, and 6% Contract. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution, with an average salary of $56,405 per year, or $27.1 per hour.

Senior Manager, Client Operations & Support

Berkeley Payment Solutions Inc.

Toronto, ON • Remote

CA$75K - CA$100K/yr

Full-time

Posted 20 days ago

Job description

This is a remote position.

We are looking for a Senior Manager, Client Operations & Support who does more than just manage tickets—you will own the day-to-day operations for our clients. This is a high-stakes role designed for a leader who can navigate the intersection of technical incident management, regulated fintech compliance, and of course client and cardholder support.

You aren't just leading a support team that handles all inbound client and cardholder tickets; you will lead complex CCaaS (Contact Center as a Service) infrastructure improvements, to interacting with multiple vendors, to defending RCAs in front of key clients.

Core Responsibilities

  • AI & Automation Strategy: Architect and implement a "smart" support layer using AI Agentic tools and automated workflows to decrease unit cost-to-serve while increasing First Contact Resolution (FCR).

  • Enterprise Operational Account Partnership: Act as the primary operational partner for marquee enterprise accounts. You own the relationship health, lead executive-level calls, and ensure operational delivery meets the standards of our highest-value clients.

  • Technical Incident & RCA Ownership: Serve as the "Commander-in-Chief" for technical incidents. You are responsible for coordinating internal engineering, external processors, and client communications under high pressure, ensuring Root Cause Analysis (RCA) documents are accurate, timely, and technically sound.

  • Infrastructure & Migration Leadership: Lead critical internal projects. You own the Go/No-Go decisions, vendor coordination, and the cross-functional roadmap required to modernize Berkeley’s client and cardholder support infrastructure.

  • People Management: Lead the Client and Cardholder Support teams, including internal and 3rd party providers to ensure outstanding Client Satisfaction and First Contact Resolution, coupled with a superior team culture.


Requirements

This role requires a rare blend of "technical fixer," "executive diplomat," and "operational architect."

  • Experience: 8+ years in Client Operations or Success, specifically within Fintech, Payments, or a highly regulated SaaS environment.

  • Incident Mastery: Proven experience leading technical incident responses and writing complex RCAs for enterprise-grade clients. You must be comfortable "speaking engineer" and "speaking client" simultaneously.

  • High-Stakes Account Operational Support: Experience in providing operational support to named, high-revenue accounts (Enterprise/Tier 1) and reporting directly to client C-Suite leadership.

  • Regulatory Understanding: An understanding of and/or the ability to learn the compliance requirements in payments (e.g., AML, KYC, regulatory reporting, and financial dispute resolution).

  • Project Leadership: Demonstrated success in leading infrastructure implementations and/or migrations (e.g., CCaaS, CRM, telephony, Agentic AI, etc.) with full accountability for vendor performance.

  • Strategic People Ops: Experience not just "managing" but building teams—designing org charts, managing performance-related transitions, and scaling a workforce through rapid growth.

  • Technical Stack: Proficiency in Zoho, JIRA, Metabase, or similar software applications, and modern AI support agents/LLM implementation.


Benefits

At Berkeley, we operate at the center of the B2B payment revolution. We offer a high-autonomy environment where your work has a direct line to the company’s bottom line.

  • Executive Visibility: Direct partnership with the COO and CEO, with a seat at the table for critical operational decisions.

  • Remote-First Flexibility: Work from your home office in a culture that prioritizes output over hours.

  • High-Growth Environment: Lead the transformation of our operational layer during a pivotal period of infrastructure migration and AI adoption.

  • Collaborative Innovation: Work with a team that values curiosity, directness, and the courage to tackle complex problems.

  • Professional Development: Real-world experience in high-stakes fintech operations that serves as a springboard for Director/VP-level leadership.