ZipRecruiter

Log In

1

Client Service Manager Jobs in Toronto, ON (NOW HIRING)

Apex Group Ltd

Client Service Manager

Mississauga, ON · On-site

Lead the client relationship management for Hedge Fund clients Actively cross selling our suite of services to our client base US GAAP & IFRS reporting standard for various fund structures Assisting ...

People Corporation

Client Service Specialist

Burlington, ON · On-site

CA$50K - CA$80K/yr

Manage the submission of termination letters. * Manage overdue account notifications and pending terminations due to minimum participation requirements. To be a successful Client Service Specialist ...

NFP Corp

Client Service Associate

Thornhill, ON · Hybrid

CA$50K - CA$60K/yr

In this role, you will be responsible for managing the ongoing service needs of our existing ... This role also includes client service-related functions including policy changes and ongoing ...

Ci

Client Service Associate

Toronto, ON · On-site

CA$42K - CA$71K/yr

As a Client Service Associate at CI Financial, you will be instrumental in collaborating with ... Proven ability to manage high volumes with a positive and professional attitude * Calm approach to ...

next page

Showing results 1-20

All JobsClient Service JobsClient Service Manager JobsClient Service Manager Jobs in Toronto, ON

Client Service Manager information

What is a client service manager?

Client Service Managers are professionals responsible for maintaining strong relationships with clients and ensuring their needs are met by the company’s products or services. They serve as the primary point of contact between clients and the organization, handling client inquiries, resolving issues, and coordinating with internal teams to deliver solutions. Their main goal is to ensure client satisfaction, retention, and loyalty. Client Service Managers often analyze feedback, monitor service quality, and help identify opportunities for growth within their accounts.

How does a client service manager typically collaborate with other departments to ensure client satisfaction?

Client Service Managers work closely with sales, product, and operations teams to address client needs and resolve issues efficiently. They often act as a communication bridge, relaying client feedback and coordinating solutions or improvements. Regular meetings and updates with internal teams help ensure that all client requirements are met and expectations are managed effectively. This cross-functional collaboration is key to delivering a seamless client experience and maintaining long-term relationships.

What are the key skills and qualifications needed to thrive as a client service manager, and why are they important?

To thrive as a Client Service Manager, you need strong customer service expertise, problem-solving abilities, and a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and sometimes industry-specific certifications are typically required. Excellent communication, leadership, and conflict-resolution skills help build lasting client relationships and guide teams effectively. These skills ensure high client satisfaction, efficient service delivery, and long-term business growth.

What is the difference between Client Service Manager vs Customer Support Manager?

AspectClient Service ManagerCustomer Support Manager
CredentialsRelevant experience in client relations, possibly certifications in customer service or account managementExperience in customer support, technical knowledge may be beneficial
Work EnvironmentTypically in client-facing roles, managing key accounts, and building long-term relationshipsOften in call centers or support teams, handling inquiries and troubleshooting
Employer & IndustryFinancial services, consulting, B2B companiesRetail, tech, telecommunications, service industries

While both roles focus on customer interactions, a Client Service Manager primarily manages ongoing client relationships and strategic accounts, whereas a Customer Support Manager handles day-to-day support inquiries and technical issues. The roles overlap in customer communication but differ in scope and focus.

How much do client service managers make in the US?

Client Service Managers in the US typically earn an average salary of around $60,000 to $85,000 per year, depending on experience, location, and industry. Salaries can vary widely, with those in larger companies or metropolitan areas often earning more, and additional compensation may include bonuses and benefits.

What are the most commonly searched types of Client Service jobs in Toronto, ON?

The most popular types of Client Service jobs in Toronto, ON are:

What are popular job titles related to Client Service Manager jobs in Toronto, ON?

For Client Service Manager jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Client Service Manager jobs in Toronto, ON look for?

The top searched job categories for Client Service Manager jobs in Toronto, ON are:

Client Service Manager jobs near you
Infographic showing various Client Service Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Client Service Manager, Programs

BFL Canada

Toronto, ON • Hybrid

Full-time

Medical, Dental, Retirement

Re-posted 9 days ago

Job description

We offer more than a job, we offer a career!

  • We support our employees to shape their career by encouraging continuing education and investing in training and development.
  • We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding.
  • We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support.
  • We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values.
  • We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs.
  • We recognize the importance of work-life balance with our hybrid work program, wellness allowance, and year-round social activities and events.

 

We are looking for a Client Service Manager to join our Programs team in our Toronto office!

As a Client Service Manager , you will be responsible for delivering a high-quality client experience through effective relationship management, responsive service delivery, and operational coordination. This role acts as the primary day-to-day liaison for clients, ensuring inquiries are handled efficiently while supporting the broader advisory and servicing team.

If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Your Day as a Client Service Manager

Client Relationship Management

- Serve as a key point of contact for the associated stakeholders.

- Build and maintain strong, trust-based client relationships through proactive communication

- Support ongoing client stewardship, including regular check-ins and service reviews

Client Inquiries & Service Delivery

- Manage and respond to client inquiries in a timely, professional manner

- Coordinate with internal teams and external partners to resolve service issues

- Ensure clear, concise communication of coverage, processes, and next steps to clients

Policy & Administrative Support

- Oversee day-to-day servicing activities including documentation, renewals, and policy changes

- Maintain accurate client records and ensure compliance with internal processes

- Support the delivery of insurance programs and associated service requirements

Marketing & Growth Support

- Assist with the execution of client communications, presentations, and marketing initiatives

- Support proposal development and onboarding of new clients

- Identify opportunities to enhance the client experience and deepen relationships

Team Coordination & CSR Oversight

- Provide direction and support to Client Service Representatives (CSRs) handling daily servicing tasks

- Ensure consistency, accuracy, and timeliness across all client deliverables

- Act as a central coordinator between producers, CSRs, and specialty teams

Our Ideal Candidate

  • University degree in business or finance or a DEC in Insurance and financial services.
  • RIBO License.
  • 7–10+ years of experience in client service, account management, or insurance servicing.
  • Experience supporting advisors, brokers, or financial services teams preferred.
  • Good knowledge of the MS Office Suite (Excel, Outlook, and Word).
  • Strong communication and organizational skills with a client-first mindset.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Effective time management and organizational skills.

This posting is for an existing vacancy position.

The expected salary for this role ranges from 90,000$ to 135,000$. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

Who we are

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

Let’s stay in touch: follow us on LinkedIn to get privileged access to our activities and see our other job opportunities.

Visit our website to learn more about us: www.bflcanada.ca  

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

BFL CANADA does not use any Artificial Intelligence tool or technology to screen, evaluate, or select applicants.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

#LI-Hybrid

Apply