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Customer Experience Operations Manager Jobs in Toronto, ON

DMC Recruitment

Operations Manager

Richmond Hill, ON · On-site

$80K - $100K/yr

About the Role Our client is seeking an experienced Operations Manager to ensure projects run ... Jessica@dmcrecruitment.com DMC Recruitment uses a CRM system that includes AI-assisted screening ...

Rentokil Initial

Operations Manager

Toronto, ON · On-site

The company has experienced significant growth and has more than doubled in size in the last 5 ... Manage daily operations of pest control technicians with the goal of providing superior customer ...

Delta Plumber

Customer Experience Manager

Vaughan, ON · On-site

CA$20 - CA$30/hr

Encourage customer reviews and referrals. * Assist with scheduling and daily operations. Qualifications: * Strong communication and leadership skills. * Customer service or management experience.

Rentokil Initial

Operations Manager

Toronto, ON · On-site

Operations Manager will be responsible for training, leading and developing a team of service ... customer service Pest control management experience required Success in training, mentoring and ...

Rentokil Initial

Operations Manager

Toronto, ON · On-site

Operations Manager will be responsible for training, leading and developing a team of service ... with emphasis in customer service * Pest control management experience required * Success in ...

Okta

Customer Success Operations Manager

Toronto, ON

The Customer Success Operations Manager Opportunity In this role, you will design, refine, and ... This is an ideal opportunity for an experienced, highly collaborative operations professional with ...

Td

Customer Experience Associate

Brampton, ON · On-site

CA$22.50 - CA$28.33/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

Td

Customer Experience Associate

Nobleton, ON · On-site

CA$22.50 - CA$28.33/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

Td

Customer Experience Associate

Brampton, ON · On-site

CA$22.50 - CA$28.33/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

Td

Customer Experience Associate

Vaughan, ON · On-site

CA$22.50 - CA$28.33/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

Td

Customer Experience Associate

Oakville, ON · On-site

CA$22.50 - CA$28.33/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

Td

Customer Experience Associate

Brampton, ON · On-site

CA$22.50 - CA$28.33/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

Td

Customer Experience Associate

Toronto, ON · On-site

Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

Td

Customer Experience Associate

Brampton, ON · On-site

CA$22.50 - CA$28.33/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

Td

Customer Experience Associate

Brampton, ON · On-site

CA$22.50 - CA$28.33/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

Td

Customer Experience Associate

Brampton, ON

CA$22.50 - CA$28.33/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

Td

Customer Experience Associate

Mississauga, ON · On-site

CA$22.50 - CA$28.33/hr

... and achieve operational excellence Job Requirements: High School diploma and/or 1+ years of ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

Td

Customer Experience Associate

Brampton, ON

CA$22.50 - CA$28.33/hr

Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

Td

Customer Experience Associate

Oakville, ON · On-site

Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

Td

Customer Experience Associate

Mississauga, ON · On-site

Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...

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Customer Experience Operations Manager information

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Toronto, ON?

For Customer Experience Operations Manager jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Toronto, ON look for?

The top searched job categories for Customer Experience Operations Manager jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Customer Experience Operations Manager jobs?

Cities near Toronto, ON with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.

Operations Manager

DMC Recruitment

Richmond Hill, ON • On-site

$80K - $100K/yr

Full-time

Posted 12 days ago

Job description

Operations Manager
Construction - Glazing
Greater Toronto Area
$80,000-100,000 base salary + benefits
Our client is an established commercial glazing contractor in the Greater Toronto Area that specializes in glass installation, replacement, and repair across commercial and industrial projects.
Known for quality workmanship and strong project execution, the company is looking for an experienced operations professional with both hands-on glazing technician experience and office-based project support experience.
About the Role
Our client is seeking an experienced Operations Manager to ensure projects run smoothly and efficiently from planning through installation and completion.
Reporting directly to the Vice President of Operations, this is a highly hands-on role that will act as the key operational connection between Project Managers, Estimators, Schedulers, and Installation Teams.
The ideal candidate will have a strong background as a glazing technician, combined with experience supporting projects from the office. They will understand both sides of the operation and be able to bridge the gap between what is planned in the office and what is required in the field.
The Operations Manager will split their time between the office and active job sites, ensuring projects are properly coordinated, measurements are accurate, installation methods are confirmed, and quality and safety standards are consistently maintained.
This is not a direct people-management position. Instead, the Operations Manager will provide operational oversight, technical guidance, and coordination to ensure teams have what they need to successfully execute projects.
Key Responsibilities
  • Act as the key connection between Project Managers, Estimators, Schedulers, and Installation Teams.
  • Use hands-on glazing experience to provide technical guidance and troubleshoot field issues.
  • Conduct regular site visits to review conditions, confirm measurements, and ensure projects are ready for installation.
  • Personally verify field measurements and project details when required.
  • Confirm appropriate installation methods and procedures based on project requirements and site conditions.
  • Review drawings and project specifications to ensure installation teams have accurate information.
  • Provide hands-on support to installers and assist with resolving technical or installation challenges.
  • Oversee quality control throughout the project lifecycle.
  • Identify deficiencies or potential issues and ensure they are addressed promptly.
  • Ensure work is completed in accordance with drawings, specifications, company standards, and safety requirements.
  • Reinforce and monitor health and safety practices on project sites.
  • Work closely with the office team to ensure information is accurately communicated from estimating and project management through to installation.
  • Confirm project readiness prior to installation, including materials, drawings, measurements, manpower, and site conditions.
  • Identify scheduling, material, measurement, or installation issues and work proactively with the appropriate teams to resolve them.
  • Support Project Managers and Estimators with technical information and field knowledge when required.
  • Help improve communication, processes, and workflow between office and field operations.
  • Provide operational updates and recommendations to the Vice President of Operations.
  • Get involved directly in the field when required to ensure projects stay on track.
Qualifications & Skills
  • Hands-on experience as a Glazing Technician is required.
  • Previous experience working in a commercial glazing environment.
  • Experience providing office-based project or operational support is strongly preferred.
  • Strong understanding of commercial glazing installation methods and field practices.
  • Ability to accurately take and verify field measurements.
  • Strong understanding of construction drawings, site conditions, and project specifications.
  • Knowledge of quality control and construction safety practices.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and coordination abilities.
  • Highly organized with the ability to manage multiple projects and priorities.
  • Comfortable splitting time between the office and active construction sites.
  • Hands-on approach with a willingness to get into the field and solve problems.
  • Ability to coordinate and influence teams without having direct reports.
The Ideal Candidate
The ideal candidate is someone who has come up through the field as a glazing technician and has developed strong office/project support experience.
You understand how a project is supposed to work on paper, but more importantly, you understand what actually happens once the crew arrives on site.
Interested? Apply below or reach out to Jessica directly.
Jessica@dmcrecruitment.com
DMC Recruitment uses a CRM system that includes AI-assisted screening and summary. However a human consultant makes the final decision on the suitability of every candidate for every role. This posting is for an existing vacancy.