Rentokil-Terminix is currently seeking an experienced Operations Manager in Ottawa, ON. Operations ... Manage daily operations of pest control technicians with the goal of providing superior customer ...
Rentokil-Terminix is currently seeking an experienced Operations Manager in Ottawa, ON. Operations ... Manage daily operations of pest control technicians with the goal of providing superior customer ...
Operations Manager will be responsible for training, leading and developing a team of service ... customer service Pest control management experience required Success in training, mentoring and ...
Operations Manager will be responsible for training, leading and developing a team of service ... customer service Pest control management experience required Success in training, mentoring and ...
Operations Manager
Ottawa, ON · On-site
Operations Manager will be responsible for training, leading and developing a team of service ... with emphasis in customer service * Pest control management experience required * Success in ...
Quick apply
Operations Manager
Ottawa, ON · On-site
Operations Manager will be responsible for training, leading and developing a team of service ... with emphasis in customer service * Pest control management experience required * Success in ...
Customer Experience Associate
Brampton, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Brampton, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Brampton, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Brampton, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Oakville, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Oakville, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Nepean, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational,planningand time management skills to work in a fast-paced ...
Customer Experience Associate
Nepean, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational,planningand time management skills to work in a fast-paced ...
Customer Experience Associate
Brampton, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Brampton, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Brampton, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Brampton, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Brampton, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Brampton, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Brampton, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Brampton, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Mississauga, ON · On-site
CA$22.50 - CA$28.33/hr
... and achieve operational excellence Job Requirements: High School diploma and/or 1+ years of ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Mississauga, ON · On-site
CA$22.50 - CA$28.33/hr
... and achieve operational excellence Job Requirements: High School diploma and/or 1+ years of ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Brampton, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Brampton, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Brampton, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Brampton, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Brampton, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Associate
Brampton, ON · On-site
CA$22.50 - CA$28.33/hr
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Deliver quality customer experiences and recommend operational improvements where opportunity ... Strong administration, organizational, planning and time management skills to work in a fast-paced ...
Customer Experience Operations Manager information
What are the key skills and qualifications needed to thrive as a customer experience operations manager?
To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.
How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?
A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.
What is the difference between Customer Experience Operations Manager vs Customer Service Manager?
| Aspect | Customer Experience Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Optimizing overall customer experience and operational efficiency | Managing customer service teams and resolving customer issues |
| Required Skills | Data analysis, process improvement, cross-department coordination | Team leadership, communication, conflict resolution |
| Work Environment | Cross-functional teams, strategic planning | Customer support centers, direct team management |
| Common Usage | Used in organizations focusing on customer journey and experience enhancement | Used in organizations emphasizing direct customer support and issue resolution |
The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.
What does a customer experience operations manager do?
A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.
What are popular job titles related to Customer Experience Operations Manager jobs in Hamilton, ON?
For Customer Experience Operations Manager jobs in Hamilton, ON, the most frequently searched job titles are:
What job categories do people searching Customer Experience Operations Manager jobs in Hamilton, ON look for?
The top searched job categories for Customer Experience Operations Manager jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Customer Experience Operations Manager jobs?
Cities near Hamilton, ON with the most Customer Experience Operations Manager job openings:
Rentokil rating
7.0
Based on 120 frontline employees who took The Breakroom Quiz
16th of 35 rated pest control companies
Job description
Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.
Rentokil-Terminix is currently seeking an experienced Operations Manager in Ottawa, ON. Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include :
Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients
Offer direction to staff in all aspects of operations, service and client care
Responsible for managing basic financial performance of the operations, including revenue growth and expense control
Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development
Able to work a flexible schedule, including early mornings and weekend work when needed
Submit weekly, monthly and yearly reports, as required
Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management
About Rentokil
Sourced by ZipRecruiter
Rentokil is the most recognised commercial pest control brand in the world, offering a greater global reach than any other. We provide innovative services and solutions in over 80 countries across 1,800 local branches, employing over 19,000 qualified pest control specialists Our mission is to protect people and enhance lives by providing pest control services that ensure public health and protect the environment through energy efficient and sustainable solutions. We offer a complete range of services for commercial and residential properties, including common pests such as rodents, flies, stored product insects, biting insects and birds to other kinds of wildlife. Driven by customer-centric innovation, our pest control solutions incorporate both preventative and responsive strategies to enhance protection for your business sector through a consistent, continuous pest management programme.
Industry
Environmental quality programs administration
Company size
10,000+ Employees
Headquarters location
Reading, PA, US