Customer Experience Operations Manager Jobs in Barrie, ON

Ontario Barrier Wall Equipment Inc. (OBW), a division of Ramudden Global (North America), specializes in providing innovative traffic control and roadway safety solutions to support the evolving needs of the construction industry. OBW has built a reputation for delivering exceptional service to a growing client base while offering high-quality products at competitive prices. Our comprehensive product portfolio includes signage, delineation products, temporary concrete barrier wall, water-filled barrier wall systems, guide rail, end treatments, and energy attenuators. Committed to safety, reliability, and customer satisfaction, OBW works closely with clients to deliver effective solutions that help keep projects moving safely and efficiently.

We are seeking a highly organized and results-driven Project Operations Manager to coordinate customer requirements with operational capacity to successfully deliver temporary construction barrier, urban traffic safety barrier, and steel beam guide rail projects throughout Ontario. The successful candidate will oversee project planning, scheduling, cost control, procurement, customer relations, and safety compliance while leading unionized crews and coordinating heavy equipment resources. This role is ideal for a construction professional with experience in the MTO, heavy civil, roadbuilding, or sewer and watermain sectors who thrives in a fast-paced environment and can effectively manage multiple priorities.

Responsibilities

• Plan, coordinate, and supervise construction activities for temporary construction barriers, urban traffic safety barriers, and guide rail projects.
• Lead and coordinate unionized crews, subcontractors, and heavy equipment resources.
• Manage project documentation, including drawings, specifications, contracts, cost estimates, and reports.
• Develop, maintain, and update project schedules to ensure timely project delivery.
• Monitor project performance and maintain cost control through effective management of labour, materials, productivity, and project milestones.
• Coordinate procurement activities to ensure materials are ordered accurately and delivered on schedule.
• Calculate and monitor productivity rates and material yields.
• Build and maintain strong customer relationships while providing exceptional service.
• Ensure all work is performed in compliance with the Occupational Health & Safety Act and applicable regulations.
• Promote and champion the company's health and safety program.
• Support operational and customer requirements through additional duties as assigned.
  

Qualifications

• Post-secondary education in Civil Engineering or Traffic Engineering
• A P.Eng. or CET designation is an asset.
  
• Minimum 5 years of relevant experience within the Ontario MTO, heavy civil, sewer and watermain, or roadbuilding industries.
• Valid Class G driver's licence with a clean driving abstract.
• Ability to work outside regular business hours, including evenings, nights, and weekends, as project and customer needs require.
• Intermediate to advanced proficiency with Microsoft Office Suite

Skills & Competencies

• Strong sense of urgency and commitment to meeting deadlines.
• Excellent planning, organizational, and time-management skills.
• Ability to manage changing priorities in a fast-paced environment.
• Strong analytical and problem-solving capabilities.
• Customer-focused approach with a commitment to delivering exceptional service.
• Effective interpersonal and communication skills.
• Ability to provide and receive constructive feedback professionally.
• Detail-oriented with strong cost control and project management skills.

What we offer

• Competitive compensation
• Comprehensive benefits package
• Supportive and collaborative work environment
• Corporate discounted gym membership through GoodLife Fitness
• Access to Perkopolis employee discounts on travel, entertainment, retail purchases, and more
• An opportunity to contribute to a growing organization committed to safety and operational excellence

Why Join Us?

• Opportunity to work on critical transportation and infrastructure projects across Ontario.
• Collaborative and safety-focused work environment.
• Leadership role with a direct impact on operational success and customer satisfaction.
• Competitive compensation and career growth opportunities.

At OBW, we are proud to be an equal opportunity employer and are committed to fostering an inclusive organizational culture where everyone can thrive. We celebrate diversity and are dedicated to creating an environment in which all team members feel respected, supported, and empowered to succeed. We welcome applicants of all backgrounds, identities, and experiences, and provide equal access to opportunities for growth, wellness, and professional development. We are committed to meeting the accessibility needs of persons with disabilities in an effective and timely manner, in accordance with the applicable standards set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation.

We believe that a diverse, inclusive, and accessible workforce strengthens our culture, drives innovation, and helps us better serve the communities in which we operate. Your unique perspective matters here, together, we create a safer, stronger, and more collaborative workplace.

As part of our commitment to a fair and efficient recruitment process, Artificial intelligence (AI) may be used during the recruitment process to support candidate screening and assessment. All final hiring decisions are made by our hiring team.