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Technical Operations Lead Jobs in Toronto, ON (NOW HIRING)

Nasdaq

Sr Analyst, Platform Operations

Toronto, ON · Hybrid

CA$75K - CA$103K/yr

Manage day-to-day technical operations and application support, ensuring service continuity for ... Lead and contribute to implementation projects, from requirements through to launch and ongoing ...

AstraZeneca

Director of PET Manufacturing

Hamilton, ON · On-site

Lead technical, operational, quality, and business due diligence for prospective partners, evaluating cyclotron access, synthesis capability, aseptic processing, QC release, qualified personnel ...

New

Ontario 407

Technical Lead

Woodbridge, ON

CA$130K - CA$170K/yr

Technical Lead Department: Application Portfolio Delivery Location: 6300 Steeles Ave West ... Collaborate with infrastructure and DevOps teams to improve release management and operational ...

New

Nasdaq

Systems Operations Specialist

Toronto, ON · Hybrid

CA$84K - CA$115K/yr

Lead technical operations and application support for Nasdaq's global services, managing incidents and ensuring 24/7 system reliability. * Design, plan, and deploy changes to existing systems ...

Scotiabank

Technical Lead

Toronto, ON · On-site

The Product Onboarding team is seeking a Technical Lead who will champion the technical direction ... This role is pivotal in providing technical leadership, mentorship, and ensuring smooth operations ...

Fidelity International

Technical Lead

Toronto, ON · Hybrid

How You'll Make an Impact As a Technical Lead, leading the execution and delivery of technology ... operational risk to ensure robust, secure, and maintainable solutions. * Take ownership of ...

Lyft

Sales Technology Lead, Lyft Ads

Toronto, ON

Lead requirements with Ads Sales, Sales Operations, Ad Operations, Finance, and Legal partners, and translate them into functional and technical designs. * Own the integrations that connect ...

BMO Capital Markets

Senior Technical Lead

Toronto, ON

We are seeking a highly motivated Senior Technical Lead who combines deep technical expertise with ... Drive platform stability, scalability, performance, security, and operational excellence across the ...

Synechron

Technical Lead

Toronto, ON · Hybrid

CA$110K - CA$120K/yr

Lead the technical design and delivery of complex applications and platforms. * Translate business ... Strong understanding of Agile and DevOps practices. * Excellent communication and stakeholder ...

Vancity

Integration Technical Lead

Toronto, ON · Hybrid

Integration Technical Lead Our Story & Purpose: We'reVancity, a member-owned credit union built on ... Overseeing crossfunctional collaboration partnership closely with Product, Data, Operations ...

Adastra Corporation

Technical Lead (PM)

Thornhill, ON · Hybrid

Adastra is seeking a Technical Lead/Project Manager to drive the successful delivery of data and ... operational excellence, and smart customer engagement. Trusted by some of the world's most ...

Adastra Corporation

Technical Lead (PM)

Thornhill, ON · Hybrid

The Technical Lead/PM will collaborate closely with engineering teams, stakeholders, and business ... operational excellence, and smart customer engagement. Trusted by some of the world's most ...

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Technical Operations Lead information

What does a Technical Operations Lead do?

A Technical Operations Lead is responsible for overseeing the technical infrastructure, workflows, and operational processes within a company. They ensure system reliability, optimize performance, and troubleshoot technical issues to maintain seamless operations. This role involves coordinating with cross-functional teams, implementing process improvements, and supporting technology deployments. Strong problem-solving skills, technical expertise, and leadership abilities are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Technical Operations Lead position, and why are they important?

To thrive as a Technical Operations Lead, you need expertise in IT infrastructure, systems administration, team leadership, and problem-solving, often backed by a degree in computer science or a related field. Familiarity with tools such as cloud platforms (AWS, Azure), monitoring systems, and ITIL or similar operational frameworks is commonly required. Strong communication, project management, and conflict resolution skills help you effectively guide teams and coordinate with cross-functional partners. These qualifications are vital for ensuring operational efficiency, minimizing downtime, and leading teams through complex technical challenges.

Is a technical operations lead a stressful job?

A technical operations lead role can be stressful due to the responsibility of managing complex systems, ensuring uptime, and coordinating teams under tight deadlines. The job often requires problem-solving skills, attention to detail, and the ability to handle high-pressure situations, especially during system outages or critical incidents.

What are popular job titles related to Technical Operations Lead jobs in Toronto, ON?

For Technical Operations Lead jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Technical Operations Lead jobs in Toronto, ON look for?

The top searched job categories for Technical Operations Lead jobs in Toronto, ON are:

Technical Operations Lead jobs near you
Infographic showing various Technical Operations Lead job openings in Toronto, ON as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution.

Vice President, Support & Technical Operations

Common CENTS Solutions

Toronto, ON • On-site

Full-time

Re-posted 17 days ago

Job description

                                                                                    Job Description: The OpportunityThis is not a traditional executive leadership role. We're looking for a player-coach; someone who has built their career from the ground up within technical support organizations.You understand what it's like to troubleshoot hardware in the field, diagnose software issues, manage customer escalations, and support enterprise clients. While you're now an experienced leader, you're still comfortable rolling up your sleeves when needed.You'll inherit two experienced leaders and a team of more than 20 technical professionals while partnering closely with the CEO to shape the future of our support organization.You'll have the autonomy to improve processes, introduce new technologies, implement AI-driven efficiencies, strengthen documentation, establish operational rigor, and build scalable support practices that support our continued growth.What You'll Be Responsible ForExecutive Customer Support LeadershipChampion a customer-first support organization built around accountability, responsiveness, transparency, and operational excellence. Serve as the executive escalation point for our largest enterprise customers, stepping into critical customer situations when executive leadership is required. Build trusted relationships with enterprise customers while ensuring exceptional communication throughout complex technical incidents. Lead structured Severity 1 incident management, executive communications, post-mortems, and root cause analysis.Operational LeadershipEvaluate every aspect of the current support organization and continuously improve:
  • Processes
  • Documentation
  • Team structure
  • Escalation procedures
  • Knowledge management
  • Automation
  • Customer communications
  • Service quality
You'll be empowered to redesign workflows and implement best practices that improve both customer experience and internal efficiency.Technical LeadershipMaintain enough technical depth to effectively support your teams during complex customer issues. While this role is not expected to write code or perform day-to-day support work, you should comfortably understand:
  • Enterprise software
  • Hardware troubleshooting
  • Point-of-sale environments
  • Enterprise networking fundamentals
  • Operating systems
  • Cloud platforms
  • Customer deployments
  • Software integrations
Many customer issues involve both software and physical hardware, requiring leaders who understand how the two interact within real-world environments.AI & Continuous ImprovementOne of the key initiatives for this role will be introducing AI and automation into the support organization.You'll identify opportunities to improve efficiency through:
  • AI-assisted support
  • Knowledge management
  • Documentation automation
  • Ticket routing
  • Trend identification
  • Root cause analysis
  • Customer self-service
  • Operational reporting
Metrics & Operational ExcellenceDevelop meaningful KPIs and SLAs that provide visibility into support performance for both internal leadership and enterprise customers.Enterprise customers frequently request operational reporting, making strong analytical and reporting capabilities essential.Budget & Strategic PlanningOwn departmental budgeting, forecasting, resource planning, vendor management, and technology investments.Develop annual operational plans that balance customer experience, team growth, operational efficiency, and business objectives.What Success Looks LikeThe successful candidate will:
  • Build trust quickly with both customers and employees.
  • Bring structure and accountability to support operations.
  • Improve documentation and operational consistency.
  • Introduce AI and automation where appropriate.
  • Strengthen leadership across multiple technical teams.
  • Improve KPI reporting and executive visibility.
  • Reduce recurring customer issues through proactive analysis.
  • Create scalable processes that support future company growth.
Who You AreYou're someone who enjoys solving difficult operational problems. You've likely grown your career through Technical Support, IT Operations, Infrastructure, Customer Success Engineering, or Enterprise Support before moving into leadership.You still enjoy understanding technical problems, asking thoughtful questions, mentoring managers, and occasionally jumping into customer situations when your experience can help move things forward. You're equally comfortable presenting operational metrics to a CEO as you are coaching a frontline manager or speaking directly with an enterprise customer during a critical escalation.Most importantly, you lead by example.QualificationsRequired
  • 10+ years of progressive experience in technical support, enterprise software, IT operations, or technical services.
  • 5+ years leading managers and multi-disciplinary technical teams.
  • Previous hands-on experience in Tier 1 and Tier 2 Technical Support early in your career.
  • Experience supporting enterprise software products.
  • Strong understanding of both hardware and software support environments.
  • Experience leading executive customer escalations.
  • Experience establishing KPIs, SLAs, and executive operational reporting.
  • Experience managing departmental budgets and annual forecasting.
  • Strong documentation, process improvement, and operational excellence experience.
  • Experience implementing or improving ITIL-based support processes.
  • ITIL Foundation certification (or higher).
Preferred
  • Experience supporting enterprise Point-of-Sale (POS) platforms.
  • Experience working with both hardware and software products.
  • Experience leading organizations through significant growth (approximately $5M to $40M+ ARR or equivalent operational scale).
  • Experience implementing AI or automation within technical support organizations.
  • Experience with AWS cloud environments (GCP exposure is beneficial but not required).
  • Experience supporting enterprise customers across healthcare, hospitality, retail, or foodservice industries.
Working Model
  • Hybrid (Toronto office) - 3 days in office
  • New leaders should expect to spend approximately five days per week in the office during onboarding to develop a deep understanding of the product, people, and business before transitioning to a three-day hybrid schedule.
  • Quarterly travel throughout North America to support strategic customer relationships and key business initiatives.
                                                                                    Business Unit: Volante Software Inc.                                                                                    Scheduled Weekly Hours:40                                                                                    Number of Openings Available: 1                                                                                    Worker Type: Professional (Fixed Term) More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas' vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life." We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We're a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

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