Web Operations Manager Jobs in Toronto, ON (NOW HIRING)

The role

Reporting to the Senior Manager, Digital & Marketing Projects, the Marketing Operations Manager oversees the operational delivery of digital, marketing, and event initiatives across the team. This role ensures from a national perspective that all projects are well-planned, properly resourced, and progressing effectively, working closely with project leads to maintain momentum, alignment, and quality execution. They will also oversee Ontario based initiatives and events.

The Marketing Operations Manager is responsible for managing the team's projects calendar, work capacity allocation, KPIs, and overall reporting, providing clear visibility into priorities, performance, and resource utilization. Working with stakeholders nationally and locally, this role serves as a central coordination point to support efficient delivery across initiatives.

Responsibilities

• Marketing operations and planning: Manage the integrated projects calendar to ensure visibility across all digital, marketing, and event initiatives. Oversee work capacity planning and allocation, balancing resources across projects to support efficient delivery. Monitor project intake and prioritization, ensuring alignment with business priorities and timelines.
• Project oversight and coordination: Partner closely with project leads to ensure all initiatives are progressing effectively, are properly scoped, and have the resources needed for success. Maintain oversight across multiple concurrent projects, proactively identifying risks, gaps, and bottlenecks, and working with teams to remove roadblocks and maintain momentum.
• Reporting and performance tracking: Track and report on KPIs and project performance, providing clear, actionable insights to support decision-making. Develop and maintain regular reporting frameworks and dashboards, ensuring stakeholders have visibility into progress, capacity, and outcomes.
• Event management (Ontario and national): Lead the delivery of in-person and virtual events in the Ontario market, as needed, ensuring a high-quality and seamless experience. Provide operational leadership for national initiatives, working with regional teams to ensure consistency and alignment.
• Stakeholder management: Act as a central coordination point across teams and stakeholders nationally, ensuring alignment on priorities, timelines, and deliverables. Facilitate clear communication and provide consistent status updates throughout the project lifecycle.
• Process and governance: Drive consistency and continuous improvement in operational processes, including project intake, prioritization, workflow management, and reporting. Maintain accurate documentation and ensure adherence to established governance frameworks.
• Agency and team coordination: Collaborate closely with internal teams and external partners to support efficient project delivery. Coordinate vendor relationships and ensure consistency, quality, and alignment across all outputs.
• Tools and systems: Support the implementation and optimization of project management tools and systems, including driving adoption, training, and best practices across the team.

Skills and qualifications

• 8-10 years of relevant experience in marketing operations, digital project management, or a related field, preferably in an in-house or professional services environment
• Professional services or legal industry experience considered a strong asset
• Bachelor's degree or equivalent in marketing, communications, business, events or a related field
• PMP, Agile, or similar project management certification considered an asset
• Excellent communication, presentation, and stakeholder management skills, with the ability to influence and align cross-functional teams
• Strong understanding of digital and marketing workflows across web, campaigns, events, email, and content
• Proven experience managing project pipelines, resourcing, and prioritization across multiple concurrent initiatives
• Experience overseeing team capacity planning, project intake, and operational workflows
• Highly organized and detail-oriented, with the ability to manage competing priorities and maintain visibility across a complex portfolio

Why join our team:

• Hybrid work environment
• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs

The salary bands provided reflect the typical range for this role in the region indicated. We recognize that each candidate brings a unique set of experiences and skills, and final compensation will be thoughtfully determined based on individual qualifications and current market factors. Please note that salary will be discussed and negotiated during interview.

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As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.

To find out more about how we integrate diversity, equity and inclusion in everything we do please click Diversity, equity and inclusion | Canada | Global law firm | Norton Rose Fulbright.

If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.

Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.

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Please note that this job posting is being advertised to fill an existing vacancy.