Open Text

Hiring Manager: Alan MacDonald

Talent Acquisition Advisor: Olu Adeyeye

Job Code Level: SR-OFFCLD-P2

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AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do-powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

Customer Manager's (CM) at OpenText, are part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change. Your Customers trust in you to help them solve their most pressing business problems and to support them in their Digital journey.

In this role, you are responsible for developing and strengthening strategic relationships within assigned accounts by protecting and growing Open Text's revenue. You will promote Open Text's solutions, support and services capabilities. Through formal and informal activities, you will market our capabilities to existing customers, with a view to strategic enterprise agreements and high-touch customer interactions at all levels. As the primary point of contact for your assigned accounts, you will work closely with Sales, Services, Support, Legal and Finance to ensure customer satisfaction.

WHAT THE ROLE OFFERS

• Selling the value of OpenText services and support programs and driving retention as well as expansion by developing and strengthening relationships (C-level to Manager)
• Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up, and closing renewals prior to expiration
• Helping to identify new opportunities within the internal/external landscape
• Understanding and sharing roadmap information with your customers and the team
• Managing customer escalations in collaboration with cross-functional teams to ensure customer satisfaction and continuous improvement
• Leading and attending onsite client meetings
• Developing and maintaining post-sales relationships with named customer accounts, ensuring continued renewal and future expansion
• Negotiating, managing, servicing, and upselling an assigned territory of accounts
• Operating with minimal supervision given latitude for decision-making
• Performing sales activities for assigned accounts to achieve and exceed revenue objectives
• Managing customer escalations
• Planning accounts and forecasting

WHAT YOU NEED TO SUCCEED

• 3-5+ years of experience in an enterprise-level customer-facing role in Sales or Customer Success Management (Enterprise software an asset)
• An innovative and creative approach to complex challenges
• Proven ability to interact effectively with all levels of a company including executive management
• Ability to prioritize work to balance multiple projects and deadlines in an evolving environment
• Strong communication and negotiation skills
• Demonstrated ability to collaborate within and across teams to achieve results
• Proven ability to work under pressure in order to meet deadlines
• Think creatively.
• Act professionally

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $49,600 - $74,400; Depending on the candidate's education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Employment Type: OTHER