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Service Operations Manager Jobs in Toronto, ON (NOW HIRING)

ABB

Service Operations Manager

Mississauga, ON · Hybrid

CA$105K - CA$140K/yr

Service Manager You will be working as Service Operations Manager and will be the part of our Robotics Service business area based in Mississauga, Ontario, Canada. In this role you will be reporting ...

OSL Retail Services Inc

Operations Manager

Mississauga, ON · On-site

CA$75 - CA$90K/hr

Overview At OSL Retail Services, we believe people are the heart of everything we do, and it is an ... As an Operations Manager within OSL, you will play a leading role optimizing endtoend operations ...

Breakaway Staffing

Operations Manager

Mississauga, ON

CA$70K - CA$75K/yr

We are seeking an experienced Operations Manager to join our client's team at their facility in ... quality service to customers - Communicating with dispatch and dock to coordinate movement of ...

Rentokil Initial

Operations Manager

Toronto, ON · On-site

Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered ... Operations Manager will be responsible for training, leading and developing a team of service ...

AMMEGA

Operations Manager

Mississauga, ON

Operations Manager - Canada (English/French) - Mississauga Summary The Operations Manager plans ... Collaborate with Planning, Customer Service and Purchasing to ensure materials are ordered and ...

Acosta

Operations Manager

Toronto, ON · On-site

The Operations Manager will oversee and manage all aspects of a program related to Field Personnel ... Client Services teams to ensure alignment on priorities, timelines, and deliverables. * Provide ...

Lorex Technology

Operations Manager

Markham, ON · On-site

Senior Manager, Operations Existing vacancy: Yes Company Description For 34 years, Lorex has been ... balancing service levels with cost efficiency. Operational Leadership and Team Development

Lorex Technology

Operations Manager

Markham, ON · On-site

Senior Manager, Operations Existing vacancy: Yes Company Description For 34 years, Lorex has been ... balancing service levels with cost efficiency. Operational Leadership and Team Development

JLL

Operations Manager

Burlington, ON

Negotiate, oversee, and manage all service contracts and operations agreements in collaboration ... with procurement, ensuring compliance with purchasing guidelines * Develop and manage the Major ...

BYD North America

Operations Manager

Toronto, ON · On-site

Develop and maintain strong relationships with local business partners, distributors, service ... Operational Excellence & Business Management * Lead and optimize day-to-day operational activities ...

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All JobsService Operations Manager JobsService Operations Manager Jobs in Toronto, ON

Service Operations Manager information

See Toronto, ON salary details

$34.8K

$73.5K

$118.8K

How much do service operations manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for service operations manager in Toronto, ON is $73,505.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,828.00 and $90,185.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is the salary of an operations manager?

The salary of a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service operations. Understanding and balancing these P's is essential for effective service delivery and operational success.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

How much should an operations manager get paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles with additional responsibilities or certifications can earn higher compensation, and benefits often include bonuses and performance incentives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Toronto, ON? The most popular types of Service Operations jobs in Toronto, ON are:
What are popular job titles related to Service Operations Manager jobs in Toronto, ON? For Service Operations Manager jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Toronto, ON look for? The top searched job categories for Service Operations Manager jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Service Operations Manager jobs? Cities near Toronto, ON with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Toronto, ON as of June 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 89% Physical, 5% Hybrid, and 6% Remote job distribution, with an average salary of $73,505 per year, or $35.3 per hour.

Service Operations Manager

Dael Thermal Group

Vaughan, ON

Full-time

Posted 23 days ago

Job description

POSITION OVERVIEW:

The Service Operations Manager is a critical leadership role responsible for the end-to-end performance of our service business, spanning both the field organization and the service back office. This leader builds, develops, and holds accountable a high-performing team of technicians and coordinators while ensuring work is executed safely, efficiently, and to exceptional quality standards. The role leverages data and operational metrics to drive decision-making, improve utilization and margins, and create predictable, scalable outcomes for customers and the business. We are looking for a hands-on, disciplined operator with a continuous improvement mindset who takes ownership, drives change, and raises the bar across people, process, and performance.

RESPONSIBILITIES:

  • Own and lead the service operation end-to-end, overseeing field teams and service support functions to deliver consistent, high-quality results at scale.
  • Build, develop, and inspire high-performing teams by setting clear expectations, coaching leaders, and creating accountability that drives results and retention.
  • Set the standard for safety, quality, and customer experience, ensuring service work is executed efficiently, professionally, and with pride.
  • Drive operational excellence in scheduling and resource planning, maximizing technician utilization while maintaining responsiveness and service reliability.
  • Maintain pricing and margin discipline by reviewing service quotes and work orders for scope clarity, accuracy, and profitability.
  • Use data and KPIs to lead proactively, identifying trends, closing performance gaps, and improving predictability across the service business.
  • Design and continuously improve scalable processes that strengthen execution, documentation, and billing readiness as the business grows.
  • Partner cross-functionally with sales, projects, and finance to support growth while ensuring operational rigor.
  • Take ownership of complex challenges, resolving escalated customer, operational, and people issues with sound judgment and leadership.
  • Champion a culture of safety, accountability, and continuous improvement, setting the tone for how the organization operates.
  • Lead change and innovation, driving adoption of new systems, tools, and processes that enable scale and long-term performance.

MINIMUM QUALIFICATIONS:

  • High school diploma or equivalent (e.g., Canadian Adult Education Credential); post-secondary education in a technical, business, or operations-related field is an asset.
  • 7+ years of experience in mechanical service operations, with direct responsibility for both field teams and service coordination/dispatch functions.
  • Demonstrated ability to use operational metrics to drive decisions, improve performance, and protect margins.
  • Strong working knowledge of service workflows, quoting, work order management, and service execution in a high-volume or complex operating environment.
  • Familiarity with field service management software, dispatch systems, and digital tools to drive operational efficiency.

PREFERRED QUALIFICATIONS

  • 12+ years of progressive experience in industrial/commercial HVACR or combustion service leadership, including managing multi-site operations.
  • Proven track record of implementing operational improvements, process standardization, and KPI-driven performance management.
  • Experience with workforce development, coaching, and succession planning for technical and administrative teams.
  • Strong financial acumen, including budgeting, margin management, and P&L accountability.