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Service Operations Manager Jobs in Toronto, ON (NOW HIRING)

Breakaway Staffing

Operations Manager

Mississauga, ON

CA$70K - CA$75K/yr

We are seeking an experienced Operations Manager to join our client's team at their facility in ... quality service to customers - Communicating with dispatch and dock to coordinate movement of ...

AMMEGA

Operations Manager

Mississauga, ON

CA$120K/yr

Operations Manager - Canada (English/French) - Mississauga Summary The Operations Manager plans ... Collaborate with Planning, Customer Service and Purchasing to ensure materials are ordered and ...

Rentokil Initial

Operations Manager

Toronto, ON · On-site

Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered ... Operations Manager will be responsible for training, leading and developing a team of service ...

Rentokil Initial

Operations Manager

Toronto, ON

Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered ... Operations Manager will be responsible for training, leading and developing a team of service ...

Teleperformance

Operations Manager

Toronto, ON · On-site

CA$52K/yr

Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and ... About the Job The Operations Manager is accountable for end-to-end performance of the assigned ...

Rentokil Initial

Operations Manager

Toronto, ON · On-site

Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered ... Operations Manager will be responsible for training, leading and developing a team of service ...

CHANEL

Operations Manager

Toronto, ON

The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ... service including welcoming clients, presenting new collections, escorting clients to the door as ...

Emterra Group

Operations Manager

Hamilton, ON

$95K - $120K/yr

With customer service and safety as ourfocus, we are looking for an energetic and driven employee ... We are currentlysearching for an Operations Manager to join our team. What will you do? * Oversee ...

Chanel

Operations Manager

Toronto, ON · On-site

The Operations Manager will be the expert on Standard Operating Procedures, systems/tools and ... service including welcoming clients, presenting new collections, escorting clients to the door as ...

Bloom Care Solutions

Operations Manager

Woodbridge, ON · On-site

Operations Manager As an Operations Manager you will lead and guide a team of Care Experience Coordinators that support Bloom's Digital Health and Home Care Services. In this leadership role you will ...

Acosta

Operations Manager

Toronto, ON · On-site

The Manager of Operations is responsible for the operational effectiveness of a program for our ... A Bachelor's degree in Marketing, Statistics, Computer Services, Geography or related quantitative ...

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Showing results 1-20

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Toronto, ON

Service Operations Manager information

See Toronto, ON salary details

$34.8K

$73.5K

$118.8K

How much do service operations manager jobs pay per year?

As of Aug 3, 2026, the average yearly pay for service operations manager in Toronto, ON is $73,505.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,828.00 and $90,185.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Toronto, ON? The most popular types of Service Operations jobs in Toronto, ON are:
What are popular job titles related to Service Operations Manager jobs in Toronto, ON? For Service Operations Manager jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Toronto, ON look for? The top searched job categories for Service Operations Manager jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Service Operations Manager jobs? Cities near Toronto, ON with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Toronto, ON as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 91% Physical, 5% Hybrid, and 4% Remote job distribution, with an average salary of $73,505 per year, or $35.3 per hour.

Service Operations Manager (Virtual Care)

Maple

Toronto, ON • On-site

Full-time

Medical, Dental, Life, Retirement

Posted 4 days ago

Job description

Build better healthcare together 
 
Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day. 
 
Bold minds. Big impact.
 
A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives - including your own. 
The role
We're looking for a Service Operations Manager to join our Clinical and Customer Support Operations (CCSO) department. This is an individual contributor role within the CCSO Centre of Excellence, focused on designing, implementing and scaling high-quality virtual care services across Maple's platform.

You'll operate at the intersection of clinical operations and product-translating service strategy into scalable workflows and driving the successful rollout of new features and programs. You'll be a key driver of execution across CCSO initiatives, ensuring service delivery is operationally sound, ready for our network of practitioners, and aligned with where the organization is going.

This role is ideal for a systems thinker and builder-someone who enjoys solving complex operational problems and bridging strategy and execution in a fast-paced healthtech environment.
Your responsibilities

As the Service Operations Manager, you will:

  • Translate service models and product features into scalable workflows, SOPs and practitioner-facing processes

  • Support implementation and rollout of new services and features-including AI-enabled tools-making sure operations are ready and adoption goes smoothly

  • Drive alignment across cross-functional teams to keep patient and practitioner experiences consistent and high-quality

  • Help build the strategy to scale CCSO service delivery across primary care and care programs, partnering with Provider Network Operations (PNOps), Customer Support (CS) and Care Delivery Operations (CDO) on execution

  • Run regular workflow audits and iterative launch cycles to spot opportunities to improve efficiency, quality and experience

  • Monitor adoption, satisfaction and performance metrics for services and features-and turn insights into continuous improvement initiatives

  • Bring practitioner, patient and partner feedback into service design and iteration-you'll be the voice of both the practitioner and the customer in the room

  • Facilitate cross-functional planning, ideation workshops and the synthesis of operational insights to guide prioritization decisions

  • Help build out the interoperability roadmap by scanning the health tech landscape and recommending product enhancements that improve data exchange and care continuity

What success looks like
In your first 90 days, you'll build a strong understanding of Maple's current service models, workflows and product ecosystem. You'll establish relationships with key cross-functional partners, start contributing to active service design and rollout initiatives, and begin executing key components of the CCSO product roadmap-leading end-to-end rollout of new workflows and features and standing up the metrics and feedback loops needed to evaluate service performance.

Over the next 12 to 18 months, you'll drive measurable improvements in service adoption, satisfaction and operational efficiency, and play a key role in scaling new and existing services across our B2C and B2B channels. You'll inform the product roadmap for the rest of 2026 with a focus on quality of care, partner closely with Provider Network Operations to evolve our practitioner engagement strategy and contribute to the long-term direction of the Service Excellence function.
What you bring

  • Three or more years of experience in healthtech, consulting, operations or service design and implementation roles

  • A track record of executing cross-functional initiatives from concept to rollout

  • Strong systems thinking, with the ability to design and improve complex workflows

  • Strong analytical and business acumen-you can turn data insights into operational and service improvements that actually move the needle

  • Experience translating business, clinical or technical requirements into operational processes

  • A proven ability to manage multiple priorities and deliver results in a fast-paced environment

  • Excellent verbal and written communication skills, with the ability to deliver compelling presentations that influence and align stakeholders

  • Comfort working with AI tools-and a curiosity about how they can be applied to make service delivery faster, smarter and more scalable

  • Experience working with product teams or supporting product rollouts-nice to have

  • Familiarity with virtual care, digital health or regulated environments-nice to have

Play to your strengths. Finding the right fit goes both ways - so this section is yours to complete. When you join, you'll add the unique strengths you bring that aren't captured above.

How we'll support you

We recognise ourpeople's health is everything.That's why we take care of them. 

  • Maple for you and your family: 24/7 access to general practitioners, pediatrics, and mental health therapy for you and your family. Care starts on day one.

  • Comprehensive health coverage: Medical, dental, and life insurance because your peace of mind-and your loved ones-matter most.

  • Health Spending Account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy.

  • Flex Benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses, or a one-time boost to your retirement savings. You choose what matters most.

  • Health Days: Life happens. We provide 10 dedicated days for rest, medical appointments, or caregiving, so you can show up at your best.

  • Destination Days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to 5 days per year.

  • Group Retirement Savings Plan: We're here for the long haul. Invest in your future with our group retirement plan.

The details

  • Job type: Full-time

  • Hiring manager: Senior Manager, Virtual Care Services 

  • Location: Hybrid, 225 Richmond St W #201, Toronto, ON M5V 1W2

  • Start date: August 2026

  • Vacation: 3 weeks

  • Pay range: $93,500 - $104,500

Offers can vary depending on skills, experience, and readiness to meet Maple's expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you're welcome to ask at any point in the interview process.

At Maple, we're committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the requirements of the role.

Use of artificial intelligence

We don't currently use artificial intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.

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