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Service Operations Manager Jobs in Toronto, ON (NOW HIRING)

Wajax

Operations Manager

Concord, ON

CA$97K - CA$120K/yr

Manage branch operations to achieve company targets and to ensure branch activities support a safe ... Manage branch personnel performance, safety, training and customer service * Work with customers ...

Wajax

Operations Manager

Mississauga, ON · On-site

CA$97K - CA$120K/yr

Manage branch operations to achieve company targets and to ensure branch activities support a safe ... Manage branch personnel performance, safety, training and customer service * Work with customers ...

Wajax Limited

Operations Manager

Mississauga, ON · On-site

CA$97K - CA$120K/yr

Manage branch operations to achieve company targets and to ensure branch activities support a safe ... Manage branch personnel performance, safety, training and customer service * Work with customers ...

Wajax Limited

Operations Manager

Mississauga, ON

CA$97K - CA$120K/yr

... service levels meet customer expectations Manage branch personnel performance, safety, training and customer service Work with customers, suppliers, and co-workers to fulfill orders and inquiries ...

Bloom Care Solutions

Operations Manager

Woodbridge, ON · On-site

Operations Manager As an Operations Manager you will lead and guide a team of Care Experience Coordinators that support Bloom's Digital Health and Home Care Services. In this leadership role you will ...

Bloom Care Solutions

Operations Manager

Woodbridge, ON · On-site

Operations Manager As an Operations Manager you will lead and guide a team of Care Experience Coordinators that support Bloom's Digital Health and Home Care Services. In this leadership role you will ...

Mondo

Workplace Operations Manager

Toronto, ON · Remote

Workplace Operations Manager Location-Type: Hybrid Onsite, 2 days/week (Monday and Tuesday ... Strong organizational and communication skills with a service-oriented mindset * Self-sufficient ...

Rednucleus

Resourcing & Operations Manager

Toronto, ON · Hybrid

... services, and medical communications solutions for the life sciences industry. Our global team is ... The Resourcing & Operations Manager utilizes strong communication, organization, and negotiation ...

JLL

Brokerage Operations Manager

Toronto, ON · On-site

... services, advisory and technology for our clients. We are committed to hiring the best, most ... Brokerage Operations Manager - JLL What this job involves: JLL Retail Canada is seeking an ...

GEODIS

Warehouse Operations Manager

Oshawa, ON · On-site

$100K - $110K/hr

OPERATIONS MANAGER - CA Schedule: 1. M - F 6 - 2:30pm 2. afternoon Sun - Thurs 3pm - 11:30pm The ... customer service and sales * Partners with the customer to maintain a high level of customer ...

Sephora

Operations Manager, Stores

Toronto, ON · On-site

CA$54K - CA$74K/yr

The Operations Manager reports directly to our Store Operations & Talent Assistant Store Director and works in tandem with our Client Experience and Beauty Services Managers. What you'll be doing as ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Toronto, ON

Service Operations Manager information

See Toronto, ON salary details

$34.8K

$73.5K

$118.8K

How much do service operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service operations manager in Toronto, ON is $73,505.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,828.00 and $90,185.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Toronto, ON?

The most popular types of Service Operations jobs in Toronto, ON are:

What are popular job titles related to Service Operations Manager jobs in Toronto, ON?

For Service Operations Manager jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Toronto, ON look for?

The top searched job categories for Service Operations Manager jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Service Operations Manager jobs?

Cities near Toronto, ON with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $73,505 per year, or $35.3 per hour.

Operations Manager

Wajax

Concord, ON

CA$97K - CA$120K/yr

Full-time

Medical, Dental

Posted 21 days ago

Job description

Accountable/responsible for leading, directing and mentoring Branch employees in the achievement of the strategic and operational vision set by Wajax. Manage branch operations to achieve company targets and to ensure branch activities support a safe and productive atmosphere.

Key Accountabilities 

  • Prepare and administer annual budgets and monthly updates
  • Identify opportunities for performance improvement and promote best practices
  • Ensure that the overall people/staffing plan for the operation/branch reflects high performance, bench and succession planning, consistent mentoring, and employee development
  • Work with Inventory Planning and Purchasing to ensure that parts inventory levels meet customer demand and service levels meet customer expectations
  • Manage branch personnel performance, safety, training and customer service
  • Work with customers, suppliers, and co-workers to fulfill orders and inquiries within parts and cost expectations 
  • Meet with Managers and Supervisors to design and implement effective and efficient work plans

Required Qualifications

Education:  Bachelor Degree in Business and/or Management or relative experience

Work Experience: 3-5 years relevant work experience

Knowledge: experience working with budgets, analyzing reports and developing targets

The Company 

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

  • Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
  • Wajax led e-learning, and product training through industry leading manufacturers.
  • Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
  • Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
  • Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

Compensation:

Base pay $97,000.00-$120,000.00 per annum plus Annual Incentive Bonus. Pay may vary based on skills, expertise, and performance, and is a component of the total rewards package.

This is a current replacement vacancy.

 Wajax does not use AI powered recruitment processes.

As a condition of employment, final candidates will be subject to pre-screening.

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