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Service Operations Manager Jobs in Toronto, ON (NOW HIRING)

Bloom Care Solutions

Operations Manager

Woodbridge, ON · On-site

Operations Manager As an Operations Manager you will lead and guide a team of Care Experience Coordinators that support Bloom's Digital Health and Home Care Services. In this leadership role you will ...

Bloom Care Solutions

Operations Manager

Woodbridge, ON · On-site

Operations Manager As an Operations Manager you will lead and guide a team of Care Experience Coordinators that support Bloom's Digital Health and Home Care Services. In this leadership role you will ...

Acosta

Operations Manager

Toronto, ON · On-site

The Manager of Operations is responsible for the operational effectiveness of a program for our ... A Bachelor's degree in Marketing, Statistics, Computer Services, Geography or related quantitative ...

JYSK Canada

Operations Manager

Whitby, ON · On-site

CA$50K - CA$55K/yr

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... in retail management and customer service * High school diploma or equivalent preferred ...

Jysk Canada

Operations Manager

Whitby, ON · On-site

CA$50K - CA$55K/yr

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... in retail management and customer service * High school diploma or equivalent preferred ...

JYSK Canada

Operations Manager

Whitby, ON · On-site

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing ... in retail management and customer service * High school diploma or equivalent preferred ...

Mondo

Workplace Operations Manager

Toronto, ON · Remote

Workplace Operations Manager Location-Type: Hybrid Onsite, 2 days/week (Monday and Tuesday ... Strong organizational and communication skills with a service-oriented mindset * Self-sufficient ...

JLL

Brokerage Operations Manager

Toronto, ON

... services, advisory and technology for our clients. We are committed to hiring the best, most ... Brokerage Operations Manager - JLL What this job involves: JLL Retail Canada is seeking an ...

GEODIS

Warehouse Operations Manager

Oshawa, ON

$100K - $110K/hr

OPERATIONS MANAGER - CA Schedule: 1. M - F 6 - 2:30pm 2. afternoon Sun - Thurs 3pm - 11:30pm The ... customer service and sales * Partners with the customer to maintain a high level of customer ...

Sephora

Operations Manager, Stores

Toronto, ON · On-site

CA$54K - CA$74K/yr

The Operations Manager reports directly to our Store Operations & Talent Assistant Store Director and works in tandem with our Client Experience and Beauty Services Managers. What you'll be doing as ...

SNC-Lavalin

Architecture Operations Manager

Toronto, ON · Hybrid

CA$120K - CA$145K/yr

Experience leading office operations, staff management, and multidisciplinary team coordination in a professional services environment. * Strong institutional project experience, with a proven ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Toronto, ON

Service Operations Manager information

See Toronto, ON salary details

$34.8K

$73.5K

$118.8K

How much do service operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service operations manager in Toronto, ON is $73,505.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,828.00 and $90,185.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Toronto, ON? The most popular types of Service Operations jobs in Toronto, ON are:
What are popular job titles related to Service Operations Manager jobs in Toronto, ON? For Service Operations Manager jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Toronto, ON look for? The top searched job categories for Service Operations Manager jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Service Operations Manager jobs? Cities near Toronto, ON with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $73,505 per year, or $35.3 per hour.

Operations Manager

Pivotal Integrated HR Solutions

Brampton, ON

CA$100K - CA$150K/yr

Full-time

Posted 6 days ago

Job description

The Opportunity

Our client is a well-established, medium-sized third-party logistics (3PL) provider in Brampton with a caring, people-first culture and strong opportunities for professional growth. They are seeking a hands-on Operations Manager to lead warehouse operations supporting pharmaceutical and industrial chemical distribution. Reporting to senior leadership, this role will oversee day-to-day operations, team performance, inventory integrity, safety, quality assurance, regulatory compliance and continuous improvement.


Operations Manager – Pharmaceutical & Industrial Chemical Distribution

Brampton, Ontario | Full-Time, On-Site |$100,000–$150,000 annually


What You’ll Do

·Lead daily operations across warehouse and distribution activities, including receiving, storage, inventory control, order fulfilment and shipping.

·Coach and develop supervisors and warehouse teams while fostering an accountable, collaborative and safety-focused culture.

·Drive productivity, service levels, labour efficiency and continuous improvement through KPIs, root-cause analysis and corrective action.

·Maintain inventory accuracy, product traceability and appropriate storage, segregation and handling practices.

·Oversee quality assurance processes for pharmaceutical and industrial chemical products, including SOP compliance, audits, deviations, non-conformances, CAPA, product holds, complaints, returns and recall readiness.

·Ensure compliance with applicable health and safety, quality, customer and regulatory requirements, working closely with Quality, Human Resources, customers, carriers and vendors.

·Support operating budgets, control costs and provide clear performance reporting to senior leadership.

What You Bring

·5–7+ years of progressive warehouse or distribution management experience, ideally within a multi-site or 3PL environment.

·Direct quality assurance experience in pharmaceutical and/or industrial chemical warehousing, distribution or logistics.

·Strong knowledge of regulated product handling, documentation, traceability, SOPs, audits, CAPA and inventory controls.

·Proven leadership of warehouse teams in a fast-paced environment.

·Working knowledge of WMS/ERP systems, Microsoft Office and KPI-based performance management.

·Knowledge of Ontario workplace health and safety requirements; Lean, Six Sigma or continuous-improvement experience is an asset.

·Postsecondary education in supply chain, logistics, business or a related field is preferred, along with a valid driver’s licence.

Why Join

·A genuinely caring, people-focused workplace culture.

·A visible leadership role with direct influence on operations and quality.

·Meaningful growth and professional-development opportunities within an expanding organization.

·Competitive annual salary of $100,000–$150,000, based on experience, qualifications and overall fit.

Ontario Job Posting & Accessibility Information

Vacancy status: This posting is for an existing vacancy.

The employer is committed to equitable and inclusive hiring. Qualified applicants will be considered without discrimination on any ground protected by the Ontario Human Rights Code. Accommodation is available upon request throughout the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Applicants requiring accommodation may identify their needs when contacted for an interview.

Compensation note: The stated range reflects the expected annual base salary for the position. The final offer will be determined based on relevant experience, qualifications and internal considerations.