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Service Operations Manager Jobs in London, ON (NOW HIRING)

Sonepar

Operations Manager

London, ON

We house the largest inventory to better service our customers and deliver on sales commitments ... The Operations Manager is also responsible for ensuring and improving the performance, productivity ...

Voyago

Operations Manager, Logistics Centre

London, ON · On-site

Voyago, Transdev Ontario, is hiring an Operations Manager for our Logistics Centre to oversee both ... Ensures service and KPI's are continually reviewed and expectations are met with optimum levels of ...

Ellisdon

Cybersecurity Operations Manager

London, ON · On-site

CA$120K - CA$140K/yr

To learn more, check out our Cradle to Grave services and hear from our team directly about what a ... You as a Cybersecurity Operations Manager will: * Act as service delivery manager and Subject ...

Badger Daylighting

Operations Supervisor

London, ON · On-site

Communicate with clients, with a customer service focus on a daily basis * Assist with project ... Management, Sewer / Water Line, Underground Utilities, Waste, Equipment Rentals. * Valid AZ or DZ ...

LMC Healthcare

Pharmacy Manager

London, ON · On-site

Reporting to the Operations Manager, the Pharmacy Manager will oversee the daily operations of the ... dispensing services for patients * The Pharmacy Manager will ensure compliance with company ...

Brandt

Sales Manager

London, ON

Participate in developing processes to gather continuous client feedback and ensure excellence in customer service. Operations, Reporting, and Brand Management * Prepare technical and commercial ...

GardaWorld

Service Delivery Manager

London, ON

As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes ...

GardaWorld

Service Delivery Manager

London, ON

As a Bilingual Service Delivery Manager (SDM), you'll be at the helm of our operational efficiency, driving strategic initiatives and ensuring seamless day-to-day functions. From optimizing processes ...

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Service Operations Manager information

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in London, ON look for?

The top searched job categories for Service Operations Manager jobs in London, ON are:

What cities near London, ON are hiring for Service Operations Manager jobs?

Cities near London, ON with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in London, ON as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Operations Manager

Sonepar

London, ON

Full-time

Medical, Dental, Vision, Life

Posted 22 days ago

Job description

About Us:

Robertson Electric Wholesale is a highly regarded Electrical Distributor in Canada. Robertson has demonstrated steady and secure growth since many years, proving to be a dominant player in the industries we serve. With numerous branches across Canada and secure business plans for further growth and expansion, Robertson is seeking talented individuals to join our dynamic Company and be part of our continued success.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.

To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com

What's In It For You?

  • You will be joining a market leader with over 40 years of experience to help you elevate your potential.
  • You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
  • A chance to get involved in the forever growing electrical industry.
  • We house the largest inventory to better service our customers and deliver on sales commitments.
  • An opportunity for career development across many business departments within our organization.

Scope of the Position 

The Operations Manager is responsible for managing day to day operations of Warehouse as well as Counter and Order Desk (Inside Sales). The Operations Manager is also responsible for ensuring and improving the performance, productivity, efficiency, and profitability of departmental and organizational operations through the provision of effective methods and strategies. 

Major Responsibilities 

  • Oversees day to day operations of Warehouse, Counter and Order Desk (Inside Sales) approximately 10 people. 

  • Manage Customer relationships by understanding expectations and working consistently to achieve them 

  • Overseeing customer service functions of the Order Desk (Inside Sales) and Counter associates, approximately 4 people. 

  • Maintain facility, equipment, inventory, support equipment and tooling in a safe and efficient manner. 

  • Ensures the efficient and safe operation of all material handling equipment to ensure compliance with Federal Legislation & Provincial. 

  • Maintain stock levels and notifies the Purchasing Department of obsolete or slow moving stock for disposal 

  • Oversees the staff and ensures stock is rotate carefully and efficiently. 

  • Maintain a neat and efficient operation within the budgetary limits set by management and promote a harmonious relationship between those employees supervised by the Warehouse Manager and others of the company. 

  • Conduct yearly reviews. 

  • Maintain confidentiality of company records. 

  • New duties may be added to this description with proper explanation at any time. 

Skills and Qualifications 

  • Experience working in the electrical industry 

  • 3+ years' experience managing wholesale distribution operations 

  • Excellent organizational, prioritization and time management skills 

  • Excellent communication skills, both written and verbal 

  • Ability to operate under time pressure, co-ordinate staff and organize work schedules 

  • A high level of motivation, self-management, and effective interpersonal skills 

  • Intermediate computer skills and knowledge: Familiar with Microsoft office and inventory systems. 

  • Good housekeeping habits 

  • Interviewing experience and evaluation experience 

  • Excellent record keeping, accuracy and timeliness. 

Benefits & Perks

We offer a competitive salary, plus a full set of benefits, including:

  • Flexible benefits program allowing you to choose from options that best fit you and your dependents' needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
  • Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
  • Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

Social Media: 

Website: https://robertson-electric.com/

X: Robertson Electric

Facebook: Robertson Electric

LinkedIn: Robertson Electric

Instagram: Robertson Electric

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos. 

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.

This commitment is tangible in our detailed Global CSR report, to learn more please visit  https://www.sonepar.com/en/commitments/sustainability.

Sonepar has been recognized as a Diversity Leader by the Financial Times' 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022.  We are proud to be an equal opportunity employer, welcoming submissions from all candidates.  We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it's essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.

For more information about our Inclusion and Diversity initiatives, please visit  https://www.sonepar.com/en/commitments/diversity-and-inclusion.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.

Next steps:

We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.

Apply