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Service Operations Manager Jobs in London, ON (NOW HIRING)

Agropur Cooperative

Operations controller

Woodstock, ON · On-site

CA$84/hr

Recognition of years of service for vacation calculation * Flexible group insurance plan including ... management team in developing and monitoring key performance indicators to assess functional ...

Tim Hortons

Food Service Supervisor

Dorchester, ON

Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...

Tim Hortons

Food Service Supervisor

Thamesford, ON

Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...

Tim Hortons

Food Service Supervisor

London, ON

Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...

Tim Hortons

Food Service Supervisor

London, ON

Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...

Tim Hortons

Food Service Supervisor

Dorchester, ON · On-site

Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...

Tim Hortons

Food Service Supervisor

London, ON

Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...

Tim Hortons

Food Service Supervisor

Dorchester, ON

Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...

UpAuto

Regional General Manager

Stratford, ON

As the Regional General Manager, you will lead and manage all aspects of our operations for your ... Implement customer feedback mechanisms and use insights to improve service delivery and customer ...

Tim Hortons

Food Service Supervisor

London, ON · On-site

CA$17.75/hr

Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...

Tim Hortons

Food Service Supervisor

London, ON · On-site

CA$17.75/hr

Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...

Tim Hortons

Food Service Supervisor

Thamesford, ON · On-site

CA$17.75/hr

Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...

Tim Hortons

Food Service Supervisor

Dorchester, ON · On-site

CA$17.75/hr

Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...

Tim Hortons

Food Service Supervisor

Dorchester, ON · On-site

CA$17.75/hr

Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...

Tim Hortons

Food Service Supervisor

London, ON · On-site

CA$17.75/hr

Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...

Sephora

Operations Consultant - Flex

London, ON

CA$19.20 - CA$22.60/hr

ESSENTIAL DUTIES AND RESPONSIBILITIES Client Service * Provide friendly, professional and ... Communicate inventory issues/concerns to Supervisor (s), Assistant Manager(s) or Store Manager.

Walmart

Stockperson/Cartpusher

London, ON · On-site

CA$17.75/hr

WHAT YOU'LL DO Support Customer Service Operations Collect shopping carts from cart corrals, the ... Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

Walmart

Stockperson/Cartpusher Part Time

London, ON · On-site

CA$17.75/hr

WHAT YOU'LL DO Support Customer Service Operations Collect shopping carts from cart corrals, the ... Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

Walmart

Stockperson/Cartpusher

Woodstock, ON · On-site

CA$17.75/hr

WHAT YOU'LL DO Support Customer Service Operations Collect shopping carts from cart corrals, the ... Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

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Service Operations Manager information

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in London, ON?

For Service Operations Manager jobs in London, ON, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in London, ON look for?

The top searched job categories for Service Operations Manager jobs in London, ON are:

What cities near London, ON are hiring for Service Operations Manager jobs?

Cities near London, ON with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in London, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution.

Operations controller

Woodstock, ON • On-site

Agropur Cooperative
See more jobs at Agropur Cooperativeexternal

CA$84/hr

Full-time

Retirement

Posted 16 days ago

Key responsibilities

  • Oversee the financial aspects of the plant, including raw material and yield analysis.

  • Support month-end closing activities, including journal entries and analysis of operational expenditures.

  • Develop and monitor the plant's manufacturing budget, perform plant costing, and analyze financial results to identify cost reduction opportunities.

Job description

Job Type:Regular

People are at the heart of our success. Our culture encourages collaboration, transparency, and accountability in order to generate value and achieve sustainable results. Being part of the team means committing to an environment where everyone's impact truly matters.

We believe that teamwork-collaborating and sharing perspectives-is essential to achieving the best results.

The Operations Controller oversees the financial side of the plant, focusing on raw material and yield analysis while helping the operations team manage labor and other operating expenses. The role, as a business partner to the manufacturing operational team, ensures the accuracy of financial information, helps to understand the financial results, optimize operations and assists with the successfully completion of transformation projects.


An environment where collaboration is encouraged and valued:


  • Recognition of years of service for vacation calculation
  • Flexible group insurance plan including telemedicine services
  • Employee Assistance Program (EAP)
  • Opportunities to invest in yourself (career development, etc.)
  • Annual bonus
  • Retirement plan with employer contributions
  • Salary range 005: $84 600 to $105800 (Salary will be determined based on skills, education, training & experience related to the position.)

How you will contribute to collective success:

  • Determine periodically analyze raw material yields used in manufacturing and associated performance indicators;
  • Support and participate in month-end closing activities (Journal entries, analysis of operational expenditures & month end KPI's);
  • Perform variance analysis and monthly presentations of financial results to the operational leadership team;
  • Develop the plant manufacturing budget & monthly projection;
  • Collaboratively perform plant costing (variable costs + fixed overheads);
  • Assist the plant management team in developing and monitoring key performance indicators to assess functional performance and opportunities for additional cost reductions;
  • Participate in cost control and build the future by providing financial analysis and recommendations;
  • Develop data- and fact-based information to support decisions enabling productivity measures to reduce overall cost.

The type of team player who fits in:

  • Bachelor's degree in business administration (BBA), accounting or finance;
  • Completed CPA designation, or relevant experience (3 to 5 years);
  • Experience in a manufacturing environment (plant) an asset;
  • Knowledge of SAP;
  • Good knowledge of Excel, formulas and pivot tables (Power Query an asset).

A role for those who know that the best results are built through teamwork.


#LI-PB1

#SALARIE

Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position.

In this text, the use of the masculine gender to designate persons is intended only to lighten the text.

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