Customer Service Manager
CA$18.55/hr
In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key ...
Customer Service Manager
CA$18.55/hr
In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key ...
Assistant Manager, Operations, Fanshawe Park Rd
London, ON · On-site
CA$34K - CA$43K/yr
Retirement
What you'll do Customer Service Provides leadership to the team, consistently coaches, and follows ... Assumes responsibility for all operations of the store in the absence of the Store Manager.
New
Assistant Manager, Operations, Fanshawe Park Rd
London, ON · On-site
CA$34K - CA$43K/yr
Retirement
What you'll do Customer Service Provides leadership to the team, consistently coaches, and follows ... Assumes responsibility for all operations of the store in the absence of the Store Manager.
New
Assistant Manager, Operations, Fanshawe Park Rd
London, ON · On-site
CA$34K - CA$43K/yr
Retirement
What you'll do Customer Service Provides leadership to the team, consistently coaches, and follows ... Assumes responsibility for all operations of the store in the absence of the Store Manager.
New
Assistant Manager, Operations, Fanshawe Park Rd
London, ON · On-site
CA$34K - CA$43K/yr
Retirement
What you'll do Customer Service Provides leadership to the team, consistently coaches, and follows ... Assumes responsibility for all operations of the store in the absence of the Store Manager.
New
Assistant Manager, Operations, Fanshawe Park Rd
London, ON · On-site
CA$34K - CA$43K/yr
Retirement
What you'll do Customer Service * Provides leadership to the team, consistently coaches, and ... Assumes responsibility for all operations of the store in the absence of the Store Manager.
Assistant Manager, Operations, Fanshawe Park Rd
London, ON · On-site
CA$34K - CA$43K/yr
Retirement
What you'll do Customer Service * Provides leadership to the team, consistently coaches, and ... Assumes responsibility for all operations of the store in the absence of the Store Manager.
Training & Development Specialist
CA$70K - CA$80K/yr
... Manager and supports key operational leaders delivering impactful training with a primary focus for Service training. This role develops, and implements learning programs that improve onboarding ...
Training & Development Specialist
CA$70K - CA$80K/yr
... Manager and supports key operational leaders delivering impactful training with a primary focus for Service training. This role develops, and implements learning programs that improve onboarding ...
Training & Development Specialist
London, ON · On-site
CA$70K - CA$80K/yr
... Manager and supports key operational leaders delivering impactful training with a primary focus for Service training. This role develops, and implements learning programs that improve onboarding ...
Quick apply
Training & Development Specialist
London, ON · On-site
CA$70K - CA$80K/yr
... Manager and supports key operational leaders delivering impactful training with a primary focus for Service training. This role develops, and implements learning programs that improve onboarding ...
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Food Service Supervisor
Thamesford, ON · On-site
$17.75/hr
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Food Service Supervisor
Thamesford, ON · On-site
$17.75/hr
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Food Service Supervisor
Dorchester, ON · On-site
$17.75/hr
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Food Service Supervisor
Dorchester, ON · On-site
$17.75/hr
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Devops Engineering Specialist, Secure Print & Document Services
CA$68K - CA$114K/yr
Medical
Dental
Life
Retirement
Service Ownership Support * Support lifecycle management, service roadmaps, operational procedures, service health monitoring, user experience improvements, budget input, and alignment to End User ...
Devops Engineering Specialist, Secure Print & Document Services
CA$68K - CA$114K/yr
Medical
Dental
Life
Retirement
Service Ownership Support * Support lifecycle management, service roadmaps, operational procedures, service health monitoring, user experience improvements, budget input, and alignment to End User ...
Regional General Manager
Stratford, ON · On-site
CA$125K - CA$175K/yr
PTO
As the Regional General Manager, you will lead and manage all aspects of our operations for your ... Implement customer feedback mechanisms and use insights to improve service delivery and customer ...
Quick apply
Regional General Manager
Stratford, ON · On-site
CA$125K - CA$175K/yr
PTO
As the Regional General Manager, you will lead and manage all aspects of our operations for your ... Implement customer feedback mechanisms and use insights to improve service delivery and customer ...
Food Service Supervisor
Dorchester, ON · On-site
CA$17.75/hr
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Quick apply
Food Service Supervisor
Dorchester, ON · On-site
CA$17.75/hr
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Food Service Supervisor
CA$17.75/hr
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Quick apply
Food Service Supervisor
CA$17.75/hr
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Food Service Supervisor
London, ON · On-site
CA$17.75/hr
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Quick apply
Food Service Supervisor
London, ON · On-site
CA$17.75/hr
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Food Service Supervisor
CA$17.75/hr
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Quick apply
Food Service Supervisor
CA$17.75/hr
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Food Service Supervisor
Thamesford, ON · On-site
CA$17.75/hr
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Quick apply
Food Service Supervisor
Thamesford, ON · On-site
CA$17.75/hr
Responds to guest service complaints in a timely manner, resolving problems and turning potentially ... right Operations Management * Displays knowledge of and works in compliance with applicable ...
Service Operations Manager information
What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?
To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.
What is a service operations manager?
A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.
What are some common challenges faced by service operations managers, and how can they be effectively addressed?
Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.
What is the difference between Service Operations Manager vs Customer Service Manager?
| Aspect | Service Operations Manager | Customer Service Manager |
|---|---|---|
| Primary Focus | Overseeing service delivery processes and operational efficiency | Managing customer interactions and satisfaction |
| Required Skills | Process management, logistics, team coordination | Communication, conflict resolution, customer relations |
| Work Environment | Operations teams, service departments | Customer support centers, client-facing roles |
| Common Certifications | ITIL, Six Sigma, PMP (optional) | CSM, CRM certifications |
The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.
What job categories do people searching Service Operations Manager jobs in London, ON look for?
The top searched job categories for Service Operations Manager jobs in London, ON are:
What cities near London, ON are hiring for Service Operations Manager jobs?
Cities near London, ON with the most Service Operations Manager job openings:
Walmart rating
6.0
Based on 22,421 frontline employees who took The Breakroom Quiz
25th of 39 rated national retailers
Job description
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.What you'll do...
WHAT YOU'LL DO
Safety, Security, and Emergency Readiness
Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.
Customer and Associate Support
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.
Front End Coverage and Operations
Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.
Associate Training and Development
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.
Transaction Oversight and Compliance
Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.
EAS and Loss Prevention Support
Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and "Failure to Deactivate" logs are completed accurately.
Cash Management and Register Controls
Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.
Promote Company Programs and Initiatives
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.
Flexibility (Availability/Work Schedule)
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.
POTENTIAL CHALLENGES IN THIS ROLE
High Task Volume in a Fast-Paced Environment
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
Physical Demands
Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.
WHY YOU'LL ENJOY WORKING HERE
Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.
Appreciation for Your Efforts
Your contributions are recognized and valued.
Career Growth Opportunities
Build your skills and advance your career with us.
Meaningful Impact
Take pride in helping customers save money and live better.
The minimum rate of pay for this position starts from $18.55.
Le taux horaire minimum pour ce poste debute a 18.55.Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age - 16 or olderPreferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location...
1280 Fanshawe Pk Rd W, London, ON N6G 5B1, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.- Find Jobs
Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.
About Walmart
Sourced by ZipRecruiter
From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.
Industry
Retail and transportation and warehousing
Company size
10,000+ Employees
Headquarters location
Bentonville, AR, US