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Service Operations Manager Jobs in Hamilton, ON (NOW HIRING)

ABB

Service Operations Manager

Mississauga, ON · Hybrid

CA$105K - CA$140K/yr

Service Manager You will be working as Service Operations Manager and will be the part of our Robotics Service business area based in Mississauga, Ontario, Canada. In this role you will be reporting ...

401 Auto

Fixed Operations Manager

Cambridge, ON · On-site

CA$100K - CA$150K/yr

Dynamic Fixed Operations Manager - Lead Service & Parts to Peak Performance, Drive Profitability ... From managing service departments, leading a team of dedicated employees to deliver top-notch ...

OSL Retail Services Inc

Operations Manager

Mississauga, ON · On-site

CA$75 - CA$90K/hr

Overview At OSL Retail Services, we believe people are the heart of everything we do, and it is an ... As an Operations Manager within OSL, you will play a leading role optimizing endtoend operations ...

Rentokil Initial

Operations Manager

Ottawa, ON · On-site

Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ...

401 Auto

Fixed Operations Manager

Cambridge, ON · On-site

Dynamic Fixed Operations Manager Lead Service & Parts to Peak Performance, Drive Profitability, and ... From managing service departments, leading a team of dedicated employees to deliver top-notch ...

Breakaway Staffing

Operations Manager

Mississauga, ON

CA$70K - CA$75K/yr

We are seeking an experienced Operations Manager to join our client's team at their facility in ... quality service to customers - Communicating with dispatch and dock to coordinate movement of ...

AMMEGA

Operations Manager

Mississauga, ON

Operations Manager - Canada (English/French) - Mississauga Summary The Operations Manager plans ... Collaborate with Planning, Customer Service and Purchasing to ensure materials are ordered and ...

Uottawa

Manager, Animal Care Operations

Ottawa, ON

CA$107K - CA$134K/yr

Animal Care and Veterinary Services Campus: Main Campus Union Affiliation: N/A Date Posted (YYYY/MM ... the operational leadership and management of D'Iorio Hall, Vanier Hall and the Heart Institute ...

JLL

Operations Manager

Burlington, ON

Negotiate, oversee, and manage all service contracts and operations agreements in collaboration ... with procurement, ensuring compliance with purchasing guidelines * Develop and manage the Major ...

Rentokil Initial

Operations Manager

Ottawa, ON · On-site

Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ...

Rentokil Initial

Operations Manager

Ottawa, ON · On-site

Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ...

Menasha Corporation

Operations Manager

Brampton, ON · On-site

CA$120K - CA$140K/yr

Ensures that organizational goods and services consistently meet client needs. Essential Job ... Provide timely updates to management (as determined by management) regarding operation activities ...

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All JobsService Operations Manager JobsService Operations Manager Jobs in Hamilton, ON

Service Operations Manager information

See Hamilton, ON salary details

$35.5K

$74.9K

$121K

How much do service operations manager jobs pay per year?

As of Jun 23, 2026, the average yearly pay for service operations manager in Hamilton, ON is $74,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,874.00 and $91,873.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is the salary of an operations manager?

The salary of a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service operations. Understanding and balancing these P's is essential for effective service delivery and operational success.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

How much should an operations manager get paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles with additional responsibilities or certifications can earn higher compensation, and benefits often include bonuses and performance incentives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Hamilton, ON? For Service Operations Manager jobs in Hamilton, ON, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Hamilton, ON look for? The top searched job categories for Service Operations Manager jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Service Operations Manager jobs? Cities near Hamilton, ON with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Service Operations Manager

Service Operations Manager

ABB

Mississauga, ON • Hybrid

CA$105K - CA$140K/yr

Full-time

Posted 10 days ago

ABB Group rating

8.4

Company rating: 8.4 out of 10

Based on 75 frontline employees who took The Breakroom Quiz

71st of 418 rated machine equipment manufacturers

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Service Manager

You will be working as Service Operations Manager and will be the part of our Robotics Service business area based in Mississauga, Ontario, Canada. In this role you will be reporting to the Service Manager and will be responsible for developing business action plans for the unit(s) aligned with the Robotics Division/Business/Product Group, aligning strategy and targets, monitoring implementation and tracking any deviations for corrective actions.

The work model for the role is: Hybrid

This role is contributing to ABB Robotics Canada Inc.


Your responsibilities:

  • Preparing annual budgets, overseeing progress and determining actions to cost issues as necessary to manage operations within the division.

  • Developing programs, projects, goals, and metrics to lead the organization to the highest level of operational performance while optimizing working capital throughout operations, ensuring that the organization take an overall value chain perspective to meet customer expectations on quality, service levels, lead time and has a full understanding and culture of continuous improvement behaviors, methodology and processes.

  • Maintaining compliance with health, safety and environmental regulations while monitoring and reporting progress and results, assessing risks and safety hazards and implementing plans to ensure people and equipment safety.

  • Providing support to sales staff to improve understanding of customer requirements to identify both potential constraints and solutions to these requirements from an operational point of view.

  • Creating and maintaining a positive work environment for the company, ensuring that the area of responsibility is properly organized, staffed, skilled, directed, motivating and developing direct and indirect subordinates within HR policies.

  • Overseeing procurement processes including guidance to vendor management, logistics optimization, supplier management and audits.


Your background:

  • Minimum of 8 years of experience in the Industrial / Manufacturing / field service industry - Robotics industry is preferable

  • Bachelor's degree in Business Management / Administration and or relevant experience

  • Good communication and Conflict resolution management skills

  • Good knowledge of production techniques, processes and philosophies

  • Ability to manage high volume short turnaround time deliverables

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB may utilize Artificial Intelligence (AI)-enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $105,375 and $140,500 annually and is bonus eligible. This position is a new role.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

#LI-Hybrid

ABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:

  • Women

  • Indigenous peoples

  • Members of visible minorities

  • Persons with disabilities

ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.

Employment Type: FULL_TIME

What ABB Group employees say

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Benefits

Hours and flexibility

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About ABB Group

Sourced by ZipRecruiter

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Cary, NC, US

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