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Service Operations Manager Jobs in Hamilton, ON (NOW HIRING)

Emterra Group

Operations Manager

Hamilton, ON · On-site

$95K - $120K/yr

With customer service and safety as ourfocus, we are looking for an energetic and driven employee ... We are currentlysearching for an Operations Manager to join our team. What will you do? * Oversee ...

L3HHCM20

Service Operations Coordinator 1

Dundas, ON

CA$29.80 - CA$39.42/hr

Service Operations Coordinator Reference# 38369 Waterdown, Ontario Primary Responsibilities * Assist in the management and coordination of the end-to-end activities of the repair and upgrade process ...

Waste Management

Operations Manager Trainee

Brantford, ON · On-site

CA$67K - CA$90K/yr

... service excellence. If you're looking for a clear path into leadership, not just a job, this program is designed for you. I. Job Summary The Trainee Operations Manager (OMT) training program is ...

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All JobsService Operations Manager JobsService Operations Manager Jobs in Hamilton, ON

Service Operations Manager information

See Hamilton, ON salary details

$35.5K

$74.9K

$121K

How much do service operations manager jobs pay per year?

As of Jun 24, 2026, the average yearly pay for service operations manager in Hamilton, ON is $74,882.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,874.00 and $91,873.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is the salary of an operations manager?

The salary of a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for advancement.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service operations. Understanding and balancing these P's is essential for effective service delivery and operational success.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

How much should an operations manager get paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Senior roles with additional responsibilities or certifications can earn higher compensation, and benefits often include bonuses and performance incentives.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Hamilton, ON? For Service Operations Manager jobs in Hamilton, ON, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Hamilton, ON look for? The top searched job categories for Service Operations Manager jobs in Hamilton, ON are:
What cities near Hamilton, ON are hiring for Service Operations Manager jobs? Cities near Hamilton, ON with the most Service Operations Manager job openings:
Service Operations Manager jobs near you

Operations Manager

Emterra Group

Hamilton, ON • On-site

$95K - $120K/yr

Other

Medical, Dental

Posted 25 days ago

Job description

Who We Are

Located in Hamilton,Ontario, Canadian Liquids Processors Limited is a proud division of EmterraGroup and is the only distillation facility of its type in Canada that is licensedwith the Ministry of the Environment, Conservation and Parks as well as ExciseCanada. We are a 100% Canadian, privately controlled company operating out ofHamilton, Ontario. We have extensive experience in all aspects of productrecycling, ethanol production and wastewater treatment resulting incost-effective and environmentally conscious recycling.

Emterra Group isa dynamic, growth-oriented, and safety-focused group of companies.organizations have been deemed to be an "essential service" by providingcollection and processing for recycling, organics, and waste that keep ourcommunities clean and safe.  With customer service and safety as ourfocus, we are looking for an energetic and driven employee to support ourgrowing company and play a crucial role in waste diversion and the circulareconomy. Emterra is proud to be recognized as one of Canada's GreenestEmployers, a certified diverse supplier of the Canadian Aboriginal and MinoritySupplier Council (CAMSC) and the Canadian Women Business Enterprise NationalCouncil (WBE).


We are currentlysearching for an Operations Manager to join our team.

 

What will you do?

  • Oversee the receipt,inspection, sorting, and processing of waste materials, ensuring efficient andcompliant operations.
  • Responsible for theoperations of equipment and tools at a receiving facility.
  • Inspecting, sorting,and processing various types of waste materials, ensuring compliance withenvironmental regulations and safety standards.
  • Product management inthe processing and storage stages.
  • Continuously lookfor ways to improve product management at the facility.
  • Utilize resources to fulfill contract compliance and highcustomer satisfaction.
  • Ensure daily goals are met utilizing a hands-on approachthrough the effective management of employees.
  • Continually review operations to ensure optimal efficiencyand allocation of resources.
  • Work closely with other operational stakeholders to ensuredaily, weekly, and monthly maintenance and preventative maintenance tasks andgoals are achieved.
  • Grow profitability by executing the Company's business plansand strategies.
  • P&L responsibility including the development andachievement of budgetary goals to ensure the long-term viabilityof the operation.
  • Collaborate and foster a productive relationship with thelocal union representatives.
  • Maintain a culture of safety by implementing and monitoringa safety management program to ensure a safe and productive work environmentfor all employees.
  • Understand and work within the Ministry of Environment guidelines and the EnvironmentalCompliance Approval.

What will you bring?

  • Engineering/Science degreeor post secondary education in related field such as business management, Operations Management, or environmental or a combination of any is a plus. 
  • 2-5 years ofmanagement experience, in a waste transfer/processing facility is an asset.
  • Hands on experience workingin a unionized environment.
  • Excellent written and verbal communication skills.
  • Excellent inventory management and record keeping skills.
  • A strong work ethic and hands-on approach and proven people management skills.
  • Strong attention to detail and drive to achieve continual improvement.
  • Ability to work to deadlines and to prioritise workload.
  • Strong project management skills.
  • Strong track record of improving performance at a brewery, winery or distilleryor other related liquid processing is preferred.
  • Previous use of analytical tools and software relating to liquid quality ispreferred.
  • Experience with quality control systems.

Salary: $95,000 -$120,000

 

Reasons to Apply, Stay and Growwith Emterra Group 


  • Opportunity to be part of one of Canada's Greenest Employers!
  • Competitive wages!
  • Comprehensive health benefits (health, dental, and more depending on what you choose!)
  • Employee Assistance Program, paid for by the Company!
  • Tuition reimbursement program and professional development support!
  • Be part of an entrepreneurial organization that wants to continue to learn and grow!
  • Ability to have an impact and make a change!  

Areyou ready to jumpstart your career by joining one of Canada's GreenestEmployers and become part of the environmental solution? If so, apply now! Weappreciate all applicants who apply however only those who are qualified, willbe contacted.  


EmterraGroup is committed tomaintainingan equitable, fair,and diverse environment. Any applicants who have a disability or requirereasonable accommodation may speak directly with our Human ResourcesDepartment. Reasonable accommodations will be assessed on a case-by-casebasis.All qualified applicants will receive consideration for employmentwithout regard to race, colour, religion, sex, sexual orientation, genderidentity, age, national origin, disability, or veteran status.  


Please note that AI may be used to support the application review process; however, all applications are reviewed by our Human Resources Team.

This posting is for an immediate vacancy, and we are actively hiring for this position.

Apply