ZipRecruiter

Log In

1

Service Operations Manager Jobs in Wichita, KS (NOW HIRING)

CVS Health

Operations Manager

Wichita, KS · On-site

$18 - $28/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

MCI Careers

Operations Manager

Wichita, KS · On-site

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA ... The Operations Manager serves as the senior on‑site leader responsible for operational delivery ...

BrandSafway

Operations Manager

Wichita, KS · On-site

$25 - $27/hr

Preferred Experience • Industrial services • Construction materials or equipment operations • ... and asset management • Warehouse management systems (WMS) • Inventory control systems ...

BrandSafway

Operations Manager

Wichita, KS

$25 - $27/hr

Preferred Experience Industrial services Construction materials or equipment operations Scaffolding ... management Warehouse management systems (WMS) Inventory control systems BrandSafway offers a ...

PuroClean

Operations Manager

Wichita, KS · On-site

$39K - $55K/yr

Operations Manager PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other ...

MCI Careers

Operations Manager

Wichita, KS · On-site

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... The Operations Manager serves as the senior on-site leader responsible for operational delivery ...

MCI Careers

Operations Manager

Wichita, KS

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the ... The Operations Manager serves as the senior onsite leader responsible for operational delivery ...

MCI Careers

Operations Manager

Wichita, KS · On-site

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a ... The Operations Manager serves as the senior onsite leader responsible for operational delivery ...

PuroClean

Operations Manager

Andover, KS · On-site

$39K - $55K/yr

Training & development Operations Manager Perks: * Online Mobile Courses * Flexible Scheduling ... PuroClean, a leader in emergency property restoration services, helps families and businesses ...

Genesis Health Clubs

Operations Manager

Goddard, KS · On-site

$15 - $20/hr

... service. Duties and Responsibilities: * Manage club follow ups to ensure members are not past due ... operations as needed * Responsible for daily register deposits * Maintains office supply order

Genesis Health Clubs

Operations Manager

Goddard, KS · On-site

$15 - $20/hr

Operations Manager Reports to: Club Manager Employee Type: Full Time Job Summary: This position ... Experience in cash handling and credit cards * 1-2 Years' experience in customer service function ...

Barnhart-Crane-

Operations Manager

Wichita, KS · On-site

Position Summary: The Operations Manager is responsible for overseeing the day-to-day field ... Join a team that values Safety, Servant Leadership, Quality Service, Innovation, Continuous ...

New

Ametek

Operations Manager

Wichita, KS · On-site

The Operations Manager is responsible for meeting production goals, implementing process ... service and assistance; and ability to meet commitments * Strong attention to detail and focus on ...

next page

Showing results 1-20

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Wichita, KS

Service Operations Manager information

See Wichita, KS salary details

$35K

$77.6K

$129.3K

How much do service operations manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for service operations manager in Wichita, KS is $77,632.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $94,300.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Wichita, KS?

The most popular types of Service Operations jobs in Wichita, KS are:

What are popular job titles related to Service Operations Manager jobs in Wichita, KS?

For Service Operations Manager jobs in Wichita, KS, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Wichita, KS look for?

The top searched job categories for Service Operations Manager jobs in Wichita, KS are:

What cities near Wichita, KS are hiring for Service Operations Manager jobs?

Cities near Wichita, KS with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Wichita, KS as of September 2026, with employment types broken down into 65% Full Time, and 35% Part Time. Highlights an 100% In-person job distribution, with an average salary of $77,632 per year, or $37.3 per hour.

Service Operations Manager - Industrial Equipment Dealership

Wichita, KS • On-site

WIESE GROUP
See more jobs at WIESE GROUPexternal

Full-time

Posted 3 days ago

New

Job description

Position Summary

At Wiese USA, excellent service is the heartbeat of everything we do—and the Service Manager is the leader who keeps it running strong. In this role, you’ll be at the center of a fast-paced operation, leading a skilled team of technicians who keep our customers’ equipment moving and their businesses productive. You’ll drive performance, solve complex challenges, and deliver an exceptional service experience that sets Wiese apart in the material handling industry.

This is more than a management role—it’s an opportunity to build a high-performing team, strengthen customer partnerships, and shape the future of our service operations. If you thrive on leadership, enjoy working close to the action, and take pride in turning great service into lasting customer relationships, this role offers the chance to make a real impact every day.

Key Responsibilities

  • Team Leadership: Recruit, train, schedule, and supervise service technicians and support staff to ensure high productivity and professional development.
  • Service Operations: Manage daily service department operations, including dispatching, scheduling, and work order management.
  • Customer Support: Build and maintain strong relationships with customers by ensuring timely service, clear communication, and effective problem resolution.
  • Performance Management: Monitor technician performance, track KPIs, and implement process improvements to increase efficiency and service quality.
  • Safety & Compliance: Enforce company safety policies and ensure compliance with OSHA and company standards.
  • Financial Oversight: Manage service department budgets, control costs, review billing accuracy, and help drive service revenue growth.
  • Equipment & Parts Coordination: Work closely with parts and operations teams to ensure availability of necessary components for repairs and maintenance.
  • Continuous Improvement: Identify opportunities to improve processes, reduce downtime for customers, and enhance overall service delivery.
  • 5+ years of experience in service operations, in a leadership position.
  • Strong technical knowledge of forklifts or similar equipment preferred.
  • Proven leadership, coaching, and team management skills.
  • Excellent customer service and relationship management abilities.
  • Strong organizational and problem-solving skills.
  • Proficiency with service management software and Microsoft Office.
  • Familiarity with OSHA safety regulations

About Wiese USA

Wiese USA is a leading provider of material handling equipment, warehouse solutions, and service support.  We have over 40 locations spread across 26 states. 

Learn more about our culture at www.WieseUSA.com/Culture

Apply