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Service Operations Manager Jobs in Topeka, KS (NOW HIRING)

Triad Partners

Wealth Operations Manager

Lawrence, KS · On-site +1

Manage and lead the Operations team, including daily oversight, workload management, and ... Bachelor's degree preferred * 1-3 years of experience in financial services operations (RIA, TAMP ...

Advantage Latta-Whitlow

Operations Manager

Lawrence, KS · On-site

$80K - $110K/yr

Oversee day-to-day operations of the service and install teams to ensure timely project completion ... Manage budgets, expenses, and overall financial performance of the department * Monitor and drive ...

Walgreens

Pharmacy Operations Manager

Topeka, KS · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Topeka, KS · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Pearson

Lead, Service Management

Topeka, KS · On-site

$15 - $19.75/hr

This role aligns to industry level titles such as Lead Service Operations & Cyber Risk or Senior Manager Service Operations & Cyber Risk Location: US, Remote Role Overview Pearson Virtual Schools ...

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Service Operations Manager information

See Topeka, KS salary details

$33.4K

$74K

$123.3K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Topeka, KS is $74,013.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,500.00 and $89,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Topeka, KS? For Service Operations Manager jobs in Topeka, KS, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Topeka, KS look for? The top searched job categories for Service Operations Manager jobs in Topeka, KS are:
What cities near Topeka, KS are hiring for Service Operations Manager jobs? Cities near Topeka, KS with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Topeka, KS as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $74,013 per year, or $35.6 per hour.

Operations Manager

Blue Cardinal Home Services, LLC

Lawrence, KS • On-site

$80K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 hours ago

Job description

Description

Advantage - Operations Manager, Topeka, KS
HVAC or Plumbing Management Experience Required


Advantage is growing - and we're looking for a strong, decisive Operations Manager to lead from the front.

This is not a sit-behind-a-desk role. This is for a leader who understands HVAC, knows how to drive performance, and isn't afraid to hold a team accountable while building a winning culture.


If you know how to turn chaos into structure, improve call quality, increase margins, and elevate customer experience - this is your opportunity to run a branch like it's your own.


You will be responsible for driving operational excellence, production, margin performance, and a 5-star customer experience. This role requires strong leadership, financial awareness, and the ability to align people, process, and performance.


Key Responsibilities

  • Oversee day-to-day operations of the service and install teams to ensure timely project completion and service calls
  • Effectively communicate expectations and accountability to branch teammates to increase revenue, manage workload and job costs, and achieve production and margin objectives
  • Promote customer satisfaction through high-quality service and a 5-star experience at every customer touch point, maintaining a minimum Google rating of 4.8
  • Monitor job schedules, labor costs, and resource allocation to drive optimal performance
  • Manage budgets, expenses, and overall financial performance of the department
  • Monitor and drive KPIs, including revenue, close rates, average ticket, productivity, and margins
  • Foster a positive, accountable, and safe work environment, ensuring compliance with safety regulations
  • Ensure high-quality service delivery that meets or exceeds customer expectations
  • Implement quality control measures to maintain industry standards and protect the company's reputation
  • Oversee and ensure proper use of field service platforms such as ServiceTitan
  • Serve as the primary operational leader and point person for the branch

Requirements

What We're Looking For

  • HVAC experience required - five (5)+ years of progressive leadership experience in residential HVAC
  • Strong understanding of service, installation, sales, and operational best practices
  • Demonstrated success managing P&L in a residential service environment
  • Ability to balance strategic thinking with hands-on execution
  • Highly organized with strong operational discipline
  • Strong communicator who can motivate teams and hold them accountable
  • Experience leading through growth and change preferred

Compensation & Benefits

  •  Salary plus bonus program
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Leadership development and growth opportunities within a growing platform

If you're ready to build teams, drive results, and lead a branch to the next level - we're ready to talk.

Apply