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Service Operations Manager Jobs (NOW HIRING)

gpec

Field Service Manager III

Garner, NC · On-site

This position assists the Service Operations Manager in managing all department maintenance contracts and serves as the main point of contact for executing daily contract requirements. In addition ...

Burlington

Operations Service Manager

Monroe, LA · On-site

$23.20 - $30.95/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations Service Manager

Pharr, TX · On-site

$20.90 - $29.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Albertsons

Service Operations Assistant

Cedar Hill, TX · On-site

Position Purpose The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations, customer service programs, associate development, and administrative ...

Rivian

Service Operations Supervisor

El Segundo, CA · On-site

Role Summary As a Service Operations Supervisor, you are at the center of the Rivian service ... Actively manage team performance, providing regular feedback, conducting performance reviews, and ...

Burlington

Operations Service Manager

Springdale, AR · On-site

$22.60 - $30.15/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

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Service Operations Manager information

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$35.5K

$78.6K

$131K

How much do service operations manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service operations manager in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

More about Service Operations Manager jobs
What cities are hiring for Service Operations Manager jobs? Cities with the most Service Operations Manager job openings:
What are the most commonly searched types of Service Operations jobs? The most popular types of Service Operations jobs are:
Who are the top companies hiring for Service Operations Manager jobs? The top employers for Service Operations Manager jobs are:
What states have the most Service Operations Manager jobs? States with the most job openings for Service Operations Manager jobs include:
What job categories do people searching Service Operations Manager jobs look for? The top searched job categories for Service Operations Manager jobs are:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.

Operations Manager - Parts & Service

Nextran Truck Centers

Olathe, KS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Nextran Truck Centers rating

8.3

Company rating: 8.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

15th of 151 rated car dealerships

Job description

Nextran Truck Centers
Operations Manager - Parts & Service, Olathe, KS
Are you looking to further develop your profession into a career? Are you driven by opportunity? Nextran Truck Centers is hiring!Our Employees Benefit from:
Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off || Nextran Paid Life Insurance
Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP
Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth
Pay: Pay based on an individual's skills, certifications, education, and years of experience.
Hours of Work: Monday through Friday
Apply Before: August 15, 2026
Candidates must successfully complete a pre-employment drug screening, background investigation, physical abilities assessment, and motor vehicle record (MVR) check.
LEAD THE FUTURE OF OPERATIONS PARTS & SERVICE
Drive Performance. Build Teams. Grow the Business.
Are you a proven leader who thrives in a fast-paced dealership environment? Do you have the vision to drive operational excellence, the business acumen to improve profitability, and the leadership skills to inspire high-performing teams?
We're looking for an experienced Operations Manager - Parts & Service to take ownership of our Parts and Service operations and help lead our organization to the next level.
This is more than a management role-it's an opportunity to influence strategy, drive results, build customer loyalty, and create a culture where employees and customers thrive.
What You'll Do
As our Operations Parts & Service Manager, you'll be the driving force behind the success of our Parts and Service departments.
Drive Financial Results
  • Lead operational and financial performance to maximize profitability.
  • Develop and execute growth strategies that improve revenue and efficiency.
  • Manage departmental budgets, forecasting, and performance goals.
  • Analyze business metrics and identify opportunities for continuous improvement.

Deliver Exceptional Customer Experiences
  • Champion a customer-first culture throughout the dealership.
  • Resolve complex customer concerns and build long-term relationships.
  • Meet directly with customers to strengthen partnerships and grow business opportunities.
  • Ensure every interaction reflects our commitment to excellence.

Lead Operational Excellence
  • Oversee daily Parts and Service operations with a focus on productivity and quality.
  • Implement processes that improve efficiency, profitability, and customer satisfaction.
  • Ensure compliance with OEM standards, safety regulations, OSHA requirements, and environmental guidelines.
  • Manage facility operations, equipment investments, and asset protection.

Build and Develop Winning Teams
  • Recruit, coach, mentor, and develop department leaders and staff.
  • Create a culture of accountability, engagement, and continuous improvement.
  • Lead performance management initiatives and employee development programs.
  • Foster a positive workplace where people can grow and succeed.

Grow Sales & Business Development
  • Establish and monitor daily, weekly, and monthly sales goals and performance metrics aligned with business objectives.
  • Generate new business opportunities through prospecting, networking, referrals, and cold calling.
  • Present and demonstrate Class 8 trucks and related products to prospective customers
  • Collaborate across finance, service, and parts departments to ensure a seamless customer experience.
  • Stay informed on industry trends, market conditions, competitor offerings, and product updates to maintain a competitive advantage.
  • Build strong customer relationships through effective communication, negotiation, and relationship-building skills.
  • Self-motivated with the ability to work independently and effectively manage a sales territory.
  • Proficient in CRM software and Microsoft Office applications.
Qualifications
• Minimum 10 years of leadership and/or management experience.
• Minimum 5 years of heavy-duty truck mechanical experience.
• Strong understanding of financial reporting, operational management, and profitability.
• Experience leading teams, managing performance, and developing employees.
• Proven ability to build strong relationships with customers, employees, vendors, and business partners.
• Experience with P&L management, dealership operations, and CRM/dealership management systems preferred.
• Bachelor's degree in Business Administration, Operations Management, or a related field preferred but not required.
• Excellent communication, organizational, problem-solving, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.
  • Valid driver's license with a satisfactory driving record that meets company insurability requirements.
  • Ability to conduct customer ride-alongs, vehicle demonstrations, and test drives in compliance with all applicable safety and licensing requirements.
  • A Class B Commercial Driver's License (CDL) is required or must be obtained within six (6) months of hire.

Why Join Us?
• Make a significant impact on business performance and growth.
• Lead talented teams and develop future leaders.
• Work in a dynamic, customer-focused environment.
• Influence operational strategy and drive continuous improvement.
• Build a rewarding career with an industry leader.
Ready to Take the Wheel?
If you're an experienced leader with a passion for operational excellence, customer satisfaction, and team development, we'd like to hear from you.
Apply today and help drive our success forward.
Notice Regarding Job Posting Scams
We are aware that fraudulent job postings and recruitment scams are becoming more common. Please be advised that legitimate communications from our company will only come from official company email addresses and through our verified hiring platforms.
We will never ask candidates to provide payment, purchase equipment, or share sensitive personal or financial information (such as bank account details or Social Security numbers) during the initial application or interview process.
If you receive a suspicious message claiming to represent our company, please do not respond or provide any information. Instead, report the communication to us through our official website or apply directly through our verified job postings.
Your safety and privacy are important to us, and we encourage all applicants to remain vigilant when searching for employment opportunities.
We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer

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