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Service Operations Leader

Oshkosh, WI · On-site

$100K/yr

Labor Efficiency Ratio (LER), gross profit, service contract growth, and operational scalability ... Managing from a distance from day one * Directing others without getting your hands dirty * A ...

gpec

Field Service Manager III

Garner, NC · On-site

This position assists the Service Operations Manager in managing all department maintenance contracts and serves as the main point of contact for executing daily contract requirements. In addition ...

gpec

Field Service Manager III

Garner, NC

This position assists the Service Operations Manager in managing all department maintenance contracts and serves as the main point of contact for executing daily contract requirements. In addition ...

Levata

Director, Service Operations

Louisville, KY · On-site

Establish and manage operational KPIs, performance dashboards, and reporting structures. * Drive resolution of complex service issues, escalations, and customer-impacting operational challenges.

Industrial Valve

Service Operations Supervisor

AL · On-site

Job Type Full-time Description Job Summary The Service Operations Supervisor is responsible for overseeing daily service operations and managing the service technician team to ensure high-quality ...

Signode

Service Operations Supervisor

Roselle, IL · On-site

Own and manage key operational performance metrics (e.g., service request cycle time, scheduling efficiency, billing accuracy, backlog resolution) * Drive accountability for performance outcomes and ...

Vivo

Service Operations Specialist

Casar, NC · On-site

Overview vivo Europe is looking for a Service Operations Specialist to support the management and continuous improvement of our customer service operations across the European market. This role will ...

Burlington

Operations/Service Manager

Carolina, PR

$23.10 - $32.55/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Rivian

Service Operations Supervisor

El Segundo, CA · On-site

Role Summary As a Service Operations Supervisor, you are at the center of the Rivian service ... Actively manage team performance, providing regular feedback, conducting performance reviews, and ...

Distro

Service Operations Supervisor

Chandler, AZ · On-site

$26 - $28/hr

Position Summary The Service Operations Supervisor is responsible for managing client relationships ... Manage client accounts by establishing and reinforcing strong relationships with clients, internal ...

Burlington

Operations Service Manager

San Antonio, TX

$21 - $29/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations Service Manager

Alpharetta, GA

$21 - $29/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations Service Manager

Orem, UT

$20 - $26.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

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How much do service operations manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for service operations manager in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

More about Service Operations Manager jobs
What cities are hiring for Service Operations Manager jobs? Cities with the most Service Operations Manager job openings:
What are the most commonly searched types of Service Operations jobs? The most popular types of Service Operations jobs are:
Who are the top companies hiring for Service Operations Manager jobs? The top employers for Service Operations Manager jobs are:
What states have the most Service Operations Manager jobs? States with the most job openings for Service Operations Manager jobs include:
What job categories do people searching Service Operations Manager jobs look for? The top searched job categories for Service Operations Manager jobs are:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in the United States as of July 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.
Food Service - Assistant Operations Manager

Food Service - Assistant Operations Manager

SSA Group

Greensboro, NC • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

SSA Group rating

5.5

Company rating: 5.5 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

507th of 727 rated retailers

Job description

Assistant Food Service Operations Manager
Who are we:
For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.
We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.
Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.
Position Title: Assistant Food Service Operations Manager
Reports to: Food Service Operations Manager and General Manager (as applicable)
Responsibilities
  • Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
  • Support implementation of operational systems, processes and policies in support of organizations mission, business needs, client & SSA expectations.
  • Assumes a supportive and strategic role in upcoming season planning for food concepts, equipment needs and operational excellence.
  • Supports department financial forecasts as necessary, information flow and management, business processes and organization planning. Supports oversight of merchandising for consistency, impulse sales, and driving per cap.
  • Oversee food service training and orientation of all staff according to the onsite handbook and set expectations by your guidance.
  • Ensure SSAfety training(s) completed with all staff upon hire.
  • Fulfill guest's needs quickly and efficiently as well as resolve complaints effectively.
  • Maintains quality and facility cleanliness.
  • Progressively document and discipline employees to promote better work performances compliant to the company policies and procedures.
  • Maintain a clean, safe and organized work environment for all employees and guests.
  • Supportive role in the responsibility of the day to day functions of all food services and programs. With specific focus to front of house operations.
  • Support facilitation of the maintenance and repairs of facility and equipment.
  • Maintains a close relationship with the client's staff to ensure a positive working relationship.
  • Ensure overall consistency and high quality across the various operations; plan menus based on such factors as market trends, customer preferences and nutritional considerations.
  • Ensure invoices are given to office team ensuring smooth communication so that all vendors are paid within terms.
  • Supports management of all operational functions of the Food Department.
  • Supports management of payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc.
  • Manage employees in accordance with State and Federal labor laws.
  • Schedule appropriate staff levels in accordance with budget and business forecast.
  • Perform other tasks as deemed necessary.
  • Maintain a clean, safe and organized work environment.
  • Uphold and demonstrate a complete understanding of company policies and procedures.

IDEA + Belonging
  • Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
  • Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
  • Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
  • Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Job Requirements
  • Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
  • Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
  • Exceptional problem solving/decision making skills combined with the ability to be organized.
  • Demonstrates financial management, merchandising, analytical, planning and leadership skills.
  • Demonstrates the ability to remain flexible in a fast-paced environment.
  • Computer knowledge and skill level for basic office functions.
  • Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
  • Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Previous Experience
  • Two years operations management experience dependent on sales, more years experience may be applicable.
  • ServSafe or Food Handling Certified.
  • All education backgrounds eligible, must be 18 or older.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)
SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
FULL-TIME HOURLY VERBIAGE
Compensation and Benefits
  • Full-Time, non-exempt, eligible for overtime pay.
  • Paid Time Off plan: up to 144 hours based on tenure.
  • Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
  • Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
  • SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family's serious medical conditions.
  • Up to 40 hours Paid Bereavement.
  • On-Demand Pay Program: Get access to a portion of earned wages before payday.
  • Meal Plan & Employee Discounts where applicable
  • Tuition Discount through Partnership College
  • Holiday pay of1.5x the regular rateis provided for hours worked on Christmas Day and Thanksgiving Day
  • Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.
SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact.
All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

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