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Service Operations Manager Jobs in Maryland (NOW HIRING)

Burlington

Operations/Service Manager II

Forestville, MD · On-site

$24.15 - $33.35/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager III

Gaithersburg, MD · On-site

$24.20 - $34.10/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Sila Services

Operations Manager

Beltsville, MD

Great home service operations don't happen from behind a desk. At Sila Heating & Air Conditioning, we're looking for an experienced Operations Manager to own the day-to-day execution of our HVAC and ...

Sila Services

Operations Manager

Beltsville, MD · On-site

$100K - $130K/yr

Great home service operations don't happen from behind a desk. At Sila Heating & Air Conditioning, we're looking for an experienced Operations Manager to own the day-to-day execution of our HVAC and ...

Sila Services

Operations Manager

Beltsville, MD

$100K - $130K/yr

Great home service operations don't happen from behind a desk. At Sila Heating & Air Conditioning, we're looking for an experienced Operations Manager to own the day-to-day execution of our HVAC and ...

Konare Law

Operations Manager

Frederick, MD

The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with ...

Konare Law

Operations Manager

Frederick, MD · On-site

The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with ...

RSM

Operations Manager - Deal Services

Baltimore, MD · On-site

The manager serves as a central operational point of contact for assigned leaders, helping ... Support new service line, solution, technology, and process deployments by coordinating with ...

AC Hotel Bethesda

Operations Manager

Bethesda, MD · On-site

Ensure service, technical skills and other training occurs throughout the property to support ... Operations Exempt Position Reports to: Assistant General Manager Revised 5/8/26

EōS Fitness

Operations Manager

Boyds, MD · On-site

$65K/yr

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. Core Purpose: To create loyal, lifelong fans and ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Maryland

Service Operations Manager information

See Maryland salary details

$34.5K

$76.3K

$127.1K

How much do service operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for service operations manager in Maryland is $76,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,200.00 and $92,700.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Maryland?

The most popular types of Service Operations jobs in Maryland are:

What are popular job titles related to Service Operations Manager jobs in Maryland?

For Service Operations Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Maryland look for?

The top searched job categories for Service Operations Manager jobs in Maryland are:

What cities in Maryland are hiring for Service Operations Manager jobs?

Cities in Maryland with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $76,329 per year, or $36.7 per hour.

Service Operations Manager

Waldorf, MD • On-site

Seymour Staffing Professionals, Inc.
Recruiting and Staffing Services • 1 - 10 employees
Learn more about Seymour Staffing Professionals, Inc.external

Other

This job post has expired today. Applications are no longer accepted.

Job description

This position is in an industrial manufacturing environment. Experience in manufacturing and/or construction is required. This is a hands on role.


We are seeking a highly skilled and experienced Service Manager to join our team. As a Service Manager, you will be responsible for overseeing the daily operations of our service department. Your role will involve managing a team of service technicians, ensuring excellent customer service, and maintaining efficient service processes.


Duties:

- Manage and supervise a team of service technicians, providing guidance and support as needed

- Oversee the scheduling and assignment of work orders to ensure timely completion

- Monitor the quality of work performed by technicians to ensure adherence to company standards

- Maintain accurate records of service and repair activities, including parts inventory and labor hours

- Collaborate with other departments, such as sales and manufacturing, to ensure smooth workflow and customer satisfaction

- Handle customer inquiries and complaints in a professional and timely manner

- Stay updated on industry trends and advancements in automotive technology

- Ensure compliance with safety regulations and maintain a clean and organized work environment


Experience:

- Previous experience in service management or a similar role is required

- Strong knowledge of diagnostics, repairs, and maintenance procedures

- Excellent leadership skills with the ability to motivate and inspire a team

- Exceptional customer service skills with the ability to handle difficult situations effectively

- Strong organizational and time management skills to prioritize tasks and meet deadlines

- Proficient computer skills for record keeping and generating reports

If you are a dedicated professional with a passion for service management, we invite you to apply for this position. We offer competitive compensation, benefits package, and opportunities for career growth within our organization.

Apply