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Service Operations Manager Jobs in Silver Spring, MD

Kone AB

Service Operations Manager

Washington, DC · On-site

$159K - $209K/yr

Are you ready to make your next career move tojoin our teamand manage your own local service operations as our Service Operations Managerfor KONE Beltsville, MD ? * In your professional experience ...

Burlington

Operations/Service Manager II

Forestville, MD · On-site

$24.15 - $33.35/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager III

Gaithersburg, MD · On-site

$24.20 - $34.10/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

TOM MUSE SERVICE COMPANY

Operations Manager

Vienna, VA · On-site

$45K - $65K/yr

Career Growth Opportunities Job Summary We are seeking an experienced Operations Manager to join our team. In this role, you will optimize the operational systems and processes of the company ...

TekSky

Operations Manager

Chantilly, VA · On-site

Operations Manager - Chantilly, VA About the job Company Description MyProMovers is a full-service moving and storage company specializing in residential and commercial moves within the DC Metro area ...

OTO Development

Operations Manager

Washington, DC · On-site

Ensure service, technical skills and other training occurs throughout the property to support ... Operations Exempt Position Reports to: Assistant General Manager Revised 5/8/26

Koniag, Inc.

Operations Manager

Arlington, VA · On-site

$125K - $180K/yr

Koniag Operations Services LLC, a Koniag Government Services company , is seeking an Operations Manager with a Top-Secret Security clearance to support KOS and our government customer in Arlington ...

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Service Operations Manager information

See Silver Spring, MD salary details

$36.7K

$81.3K

$135.4K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Silver Spring, MD is $81,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $98,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Silver Spring, MD? For Service Operations Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Silver Spring, MD look for? The top searched job categories for Service Operations Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Service Operations Manager jobs? Cities near Silver Spring, MD with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $81,302 per year, or $39.1 per hour.

Service Operations Manager

Kone AB

Washington, DC • On-site

$159K - $209K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Founded in 1910,KONEis a global leader that provides elevators,escalatorsand automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe,convenientand reliable. Our operations in over 60 countries around the world has helped us achieve our position as aninnovation and sustainabilityleader with repeated recognitions byForbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move tojoin our teamand manage your own local service operations as ourService Operations Managerfor KONE Beltsville, MD?

  • In your professional experience - has implementing and monitoring safety guidelines been your top priority for you and your team?

  • Do you take pride inproviding learning opportunities for your team?

  • Are you successful in effectively managing a schedule andyour team's overallperformance?

  • Are you able to collaborate with all levels of the organization to achieve business goals?

  • Do you have an appetite for learning andleveragingnew technologies?

  • Are you responsible for developing the personnel ensuring their motivation, continuous developmentandachievement against regional targets?

  • Do youcoachthe technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Supervisors?

  • Are you responsible for theselectionof personnel,trainingand continuousqualificationof the employees?

  • Do you deal with complaints as well as supervision of customer satisfaction?

  • Do you create business plansincluding budget planning and budget control for the individual Service?


If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

As ourService Operations Manager,you willsuccessfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded byaccomplishingsafety and quality goals to achieve customer satisfaction and profitable business results.

You willbring5+years ofrelevantmaintenanceexpertiseas well as supervisory experience ideally leading a union represented workforce to our KONE familyand an appetite for learning an exciting and new field.You will usethe knowledgegained when obtaining yourassociates'degree in a related field oradditionalyears of experience.

At KONE, we foster an innovative and collaborative culture, valuingeach individual'scontribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect.We'reproud to offer experiences and opportunities to help you achieve career and personal goals whilemaintaininga healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation

  • We value your authentic self.

  • Collaborative, creative, and supportive work environment.

  • Passionate about safety, quality, and innovation

  • We care about the communities where we live and work.

Come share your passion and energy to make a positive impactatKONE for our customers andyourcareer!

*Beware of Recruitment Scams!*

KONE is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Read more onwww.kone.com/en/careers/

Just some of our many benefits include:

  • Competitive salary
  • Opportunities to learn and grow
  • 401K Employer Match
  • 401k Employer Non-elective Contribution
  • Well-being Program
  • Medical, Prescription, Dental and Vision Insurance
  • Digital Health Solutions & Telehealth
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSAs)
  • Employee Family Assistance Program (EFAP)
  • Family & Medical Leave
  • Parental Leave
  • Leave to Care for a Domestic Partner
  • Paid Time Off & Holidays
  • Company Paid Life and AD&D Insurance
  • Supplemental Life and AD&D Insurance
  • Company Paid Short-term and Long-term Disability
  • Buy-Up Long-term Disability
  • Critical Illness Insurance
  • Hospital Indemnity & Accident Insurance
  • Identity Theft Protection
  • Legal Insurance
  • KONE Credit Union
  • Tuition Reimbursement
  • Commuter Benefits

#LI-TG1

The hiring range for this role is $159,800.00- $209,790.00.The compensation package offered will depend on candidate's ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

KONE Annual Bonus plan at 15% Target Incentivebased on achievement of company goals and individual goals.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/

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