ZipRecruiter

Log In

1

Service Operations Manager Jobs in Boonsboro, MD

Konare Law

Operations Manager

Frederick, MD · On-site

The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with ...

Konare Law

Operations Manager

Frederick, MD · On-site

The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with ...

Konare Law

Operations Manager

Frederick, MD · On-site

The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with ...

EōS Fitness

Operations Manager

Boyds, MD · On-site

$65K/yr

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff. Core Purpose: To create loyal, lifelong fans and ...

CVS Health

Operations Manager

Martinsburg, WV

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Talent Connect Solutions

Be Seen First

Operations Manager

Greencastle, PA · On-site

$75K - $90K/yr

Position Summary The Operations Manager is responsible for leading the daily operations of a fast ... service expectations. Essential Responsibilities Lead all daily manufacturing and warehouse ...

Floor & Décor

Operations Manager

Frederick, MD

$21.69 - $39.51/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Ensure store presentation standards are achieved and maintained Customer Service * Assist the ...

Mr. Handyman

Operations Manger

Frederick, MD · On-site

Handyman we have over 14 years of providing quality service to our customers. As the Operations Manager you are a key member of the team reporting directly to the owner of the business. You are ...

Amazon

Operations Manager

Hagerstown, MD · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Walgreens

Pharmacy Operations Manager

Hagerstown, MD · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

next page

Showing results 1-20

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Boonsboro, MD

Service Operations Manager information

See Boonsboro, MD salary details

$33.9K

$75.1K

$125.1K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Boonsboro, MD is $75,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,300.00 and $91,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What cities near Boonsboro, MD are hiring for Service Operations Manager jobs? Cities near Boonsboro, MD with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Boonsboro, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $75,090 per year, or $36.1 per hour.

Operations Manager

Konare Law

Frederick, MD • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 21 days ago

Job description

About Konare Law

Konare Law is a mission-driven immigration law firm committed to excellence, innovation, and community impact. Our team values inclusive leadership, collaboration, and a results-oriented mindset. As a member of our leadership team, the Operations Manager plays a critical role in ensuring smooth internal workflows, strong team performance, and continued organizational growth.


Position Summary

We are seeking a highly experienced Operations Manager who has fully owned business operations and P&L performance, not simply supported them. This role requires a leader who has built teams from the ground up, driven measurable outcomes, and operated with true accountability in a high-growth, multi-location environment.
The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with the ability to scale systems, teams, and financial performance.


Key Responsibilities:

Strategic Leadership & Executive Management:
Represent the firm in strategic partnerships and business development initiatives
Partner with leadership on firm-wide strategy, growth, and expansion
Financial Management & Accountability:
Own and drive full P&L performance, including revenue growth, cost control, and profitability
Create financial models, forecasts, and budgets to support growth and expansion decisions
Ensure financial accountability across departments by linking operational performance to revenue outcomes
Use KPIs, dashboards, and data to drive decision-making and improve performance
Multi-Office Operations & Coordination:
Oversee operations across Frederick, Miami, San Diego, Baltimore, and DC offices
Standardize processes and ensure consistency in execution and client experience
Build scalable infrastructure to support continued growth
Leadership Team Management & Development:
Facilitate collaboration between Legal Director, Deputy Ops Manager, Office Administrator, and HR
Build and scale teams from the ground up where needed
Establish clear accountability structures, performance expectations, and KPIs tied to outcomes
Human Resources Strategy & Culture:
Partner with HR Manager on strategic workforce planning and talent acquisition
Foster a culture of accountability, ownership, and continuous improvement
Technology Strategy & Systems Optimization:
Own firm-wide technology strategy and infrastructure decisions
Implement systems and automation to improve efficiency, reporting, and scalability
Drive process improvements across intake, case management, and client lifecycle


Qualifications

  • 10+ years of progressive operations, business management, or COO-level leadership experience
  • 5+ years managing multi-site operations or multiple locations
  • Proventrack recordmanaging budgets of $5M+ and leading teams of 20+ people
  • Professional services industry experiencerequired(law firms, consulting, accounting strongly preferred)
  • Experience scaling organizations from 20-50+ employees
  • Experience owning operational outcomes with real accountability and cross-functional leadership


Education & Certifications:

  • Bachelor's degree in Business Administration, Management, Finance, or related fieldrequired
  • MBA or advanced degree strongly preferred
  • Professional certifications (PMP, Six Sigma, etc.) a plus


Preferred Qualifications

Direct experience in an immigration law firm
Familiarity with USCIS, EOIR, and immigration case processes
Experience with legal practice management systems (MyCase, Clio, etc.)
Bilingual (Spanish/English) strongly preferred
Experience in high-growth environments (2x-5x scaling)

Why Join Konare Law?

Be part of something bigger-join our mission and grow your career in immigration removal defense.

Health & Wellness

  • Health Insurance:90% employer-paid premiums
  • Vision & Dental:100% employer-paid coverage
  • Disability Insurance:Full coverage for short- and long-term disability

Financial Security & Growth

  • 401(k):Up to 4% employer match annually

Culture & Perks

  • Friday Lunches:Weekly team lunches on us
  • Paid Holidays:At least 10 paid holidays annually
  • Team Events:Social activities to foster team connection and celebrate wins


Work Location: In person


Additional Information:

Konare Law participates in E-Verify to confirm the employment eligibility of all newly hired employees.

Apply