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Service Operations Manager Jobs in Potomac, MD (NOW HIRING)

Burlington

Operations/Service Manager III

Gaithersburg, MD · On-site

$24.20 - $34.10/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Sila Services

Operations Manager

Beltsville, MD

Great home service operations don't happen from behind a desk. At Sila Heating & Air Conditioning, we're looking for an experienced Operations Manager to own the day-to-day execution of our HVAC and ...

Sila Services

Operations Manager

Beltsville, MD · On-site

$100K - $130K/yr

Great home service operations don't happen from behind a desk. At Sila Heating & Air Conditioning, we're looking for an experienced Operations Manager to own the day-to-day execution of our HVAC and ...

Sila Services

Operations Manager

Beltsville, MD

$100K - $130K/yr

Great home service operations don't happen from behind a desk. At Sila Heating & Air Conditioning, we're looking for an experienced Operations Manager to own the day-to-day execution of our HVAC and ...

Konare Law

Operations Manager

Frederick, MD · On-site

The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with ...

TOM MUSE SERVICE COMPANY

Operations Manager

Vienna, VA · On-site

$45K - $65K/yr

Career Growth Opportunities Job Summary We are seeking an experienced Operations Manager to join our team. In this role, you will optimize the operational systems and processes of the company ...

TOM MUSE SERVICE COMPANY

Operations Manager

Vienna, VA · On-site

$45K - $65K/yr

Career Growth Opportunities Job Summary We are seeking an experienced Operations Manager to join our team. In this role, you will optimize the operational systems and processes of the company ...

Konare Law

Operations Manager

Frederick, MD · On-site

The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with ...

AC Hotel Bethesda

Operations Manager

Bethesda, MD · On-site

Ensure service, technical skills and other training occurs throughout the property to support ... Operations Exempt Position Reports to: Assistant General Manager Revised 5/8/26

OTO Development

Operations Manager

Washington, DC · On-site

Ensure service, technical skills and other training occurs throughout the property to support ... Operations Exempt Position Reports to: Assistant General Manager Revised 5/8/26

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Service Operations Manager information

See Potomac, MD salary details

$36.7K

$81.3K

$135.5K

How much do service operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for service operations manager in Potomac, MD is $81,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $98,800.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Potomac, MD?

For Service Operations Manager jobs in Potomac, MD, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Potomac, MD look for?

The top searched job categories for Service Operations Manager jobs in Potomac, MD are:

What cities near Potomac, MD are hiring for Service Operations Manager jobs?

Cities near Potomac, MD with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Service Operations Manager

Titan Mechanical and Plumbing

Manassas Park, VA • On-site

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

ServiceOperations Manager- Commercial & Multifamily HVAC and Plumbing

Job Description

Titan Mechanical & Plumbing, Inc is currently looking for a ServiceOperations Manager toleadour growing Service Division. This positionis responsible forleading the daily operations, growth, and profitability of the commercial and multifamily HVAC and plumbing service division. This roledirects andoversees field technicians, dispatch, supervisors, and support staff to ensure exceptional customer service, operational efficiency, safety compliance, and strong financial performance.

Responsibilities

  • Hire,leadand develop technicians, dispatchers, supervisors, and support staff
  • Oversee daily service operations for commercial and multifamily clients
  • Ensure fast, high-quality response to service calls, maintenance, repairs, and emergencies
  • Coordinate with SalesTeamonaccuracy ofproposalsand maintenance agreements
  • Supports ongoing construction operationsand internal customers
  • Build strong relationships with property managers, facility managers, and ownership groups
  • Develop and forecastlaborrequirementsfor service operations
  • Drive revenue growth, gross margin, productivity,andrecurringpreventativemaintenance agreements
  • Develop andImprove processes, accountability, communication, and team performance
  • Maintain a strong safety culture and ensure compliance standards are met
  • Supervise and direct HVAC technicians to effectively perform equipment repair, start-up, and operation.
  • Supervise and direct Plumbing Service Technicians toeffectively troubleshoot and solve complex customer issues.
  • Ensure tools, servicevans,and uniforms are clean, well kept, andmaintained.
  • Ensure vehicle & tool stock levels areoptimal.
  • Solve technical problems beyond normal operations capabilities. Initiate, analyze, recommend, and communicate solutions to technicians and management.
  • Review reports.
  • Work in a safe manner daily and ensure that all safety measures are always taken.
  • Passion for teaching, learning, and sharing knowledge.
  • Moderate lifting.
  • Ability to self-schedule on occasion and work independently asrequired.
  • Drive company culture of quality, customerserviceand safety through-out work force

Qualifications

  • 10+ years of leadership experience in HVAC, plumbing, mechanical service, or related trades
  • Strong knowledge of commercial and multifamily service operations
  • Experience managing technicians and field service teams
  • Proven ability to lead people, solve problems, and drive performance
  • Experience with dispatch/service software
  • Experience with Service Titan platform a plus
  • Proficientwith computers and able to learn company software.
  • Strong communicationand customer relationship skills
  • Financial acumen with budgeting, labor management, and P&L accountability
  • Highly motivated to achieve goals and excellence.

Benefits

  • Competitive Salary
  • Health/Dental/Vision Insurance
  • Continuing Educationassistance
  • 401(k) with 4% company match
  • Eligibility for a performance-based bonus tied to individual and company results

Apply