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Service Operations Manager Jobs in Cascade, MD (NOW HIRING)

Konare Law

Operations Manager

Frederick, MD · On-site

The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with ...

Konare Law

Operations Manager

Frederick, MD · On-site

The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with ...

Floor & Décor

Operations Manager

Frederick, MD

$21.69 - $39.51/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Ensure store presentation standards are achieved and maintained Customer Service * Assist the ...

Mr. Handyman

Operations Manger

Frederick, MD · On-site

Handyman we have over 14 years of providing quality service to our customers. As the Operations Manager you are a key member of the team reporting directly to the owner of the business. You are ...

Floor & Decor

Operations Manager

Frederick, MD

$21.69 - $39.51/hr

... by managing the store operations. MAJOR RESPONSIBILITIES * Operations * Demonstrated ability to ... Ensure store presentation standards are achieved and maintained Customer Service * Assist the ...

PLACE

Operations Manager

Frederick, MD · On-site

$45K - $65K/yr

Come grow with us as an Operations Director. We have a proven path and will provide you with the ... Join and gain in-house marketing and design services, daily live professional development ...

Amazon

Operations Manager

Hagerstown, MD · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

F&M Trust

Loan Servicing Manager

Chambersburg, PA · On-site

... operational excellence, continuous improvement, and delivering outstanding service.WORK ... Driving process improvements, managing departmental projects, and supporting initiatives that ...

F&M Trust

Loan Servicing Manager

Chambersburg, PA · On-site

... about operational excellence, continuous improvement, and delivering outstanding service. WORK ... Driving process improvements, managing departmental projects, and supporting initiatives that ...

F&M Trust

Loan Servicing Manager

Chambersburg, PA · On-site

... about operational excellence, continuous improvement, and delivering outstanding service. WORK ... Driving process improvements, managing departmental projects, and supporting initiatives that ...

Walgreens

Pharmacy Operations Manager

Hagerstown, MD · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Cascade, MD

Service Operations Manager information

See Cascade, MD salary details

$33.5K

$74.2K

$123.6K

How much do service operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for service operations manager in Cascade, MD is $74,188.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $90,100.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What cities near Cascade, MD are hiring for Service Operations Manager jobs?

Cities near Cascade, MD with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Cascade, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $74,188 per year, or $35.7 per hour.

Operations Manager

Konare Law

Frederick, MD • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 12 days ago

Job description

About Konare Law

Konare Law is a mission-driven immigration law firm committed to excellence, innovation, and community impact. Our team values inclusive leadership, collaboration, and a results-oriented mindset. As a member of our leadership team, the Operations Manager plays a critical role in ensuring smooth internal workflows, strong team performance, and continued organizational growth.


Position Summary

We are seeking a highly experienced Operations Manager who has fully owned business operations and P&L performance, not simply supported them. This role requires a leader who has built teams from the ground up, driven measurable outcomes, and operated with true accountability in a high-growth, multi-location environment.
The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with the ability to scale systems, teams, and financial performance.


Key Responsibilities:

Strategic Leadership & Executive Management:
Represent the firm in strategic partnerships and business development initiatives
Partner with leadership on firm-wide strategy, growth, and expansion
Financial Management & Accountability:
Own and drive full P&L performance, including revenue growth, cost control, and profitability
Create financial models, forecasts, and budgets to support growth and expansion decisions
Ensure financial accountability across departments by linking operational performance to revenue outcomes
Use KPIs, dashboards, and data to drive decision-making and improve performance
Multi-Office Operations & Coordination:
Oversee operations across Frederick, Miami, San Diego, Baltimore, and DC offices
Standardize processes and ensure consistency in execution and client experience
Build scalable infrastructure to support continued growth
Leadership Team Management & Development:
Facilitate collaboration between Legal Director, Deputy Ops Manager, Office Administrator, and HR
Build and scale teams from the ground up where needed
Establish clear accountability structures, performance expectations, and KPIs tied to outcomes
Human Resources Strategy & Culture:
Partner with HR Manager on strategic workforce planning and talent acquisition
Foster a culture of accountability, ownership, and continuous improvement
Technology Strategy & Systems Optimization:
Own firm-wide technology strategy and infrastructure decisions
Implement systems and automation to improve efficiency, reporting, and scalability
Drive process improvements across intake, case management, and client lifecycle


Qualifications

  • 10+ years of progressive operations, business management, or COO-level leadership experience
  • 5+ years managing multi-site operations or multiple locations
  • Proventrack recordmanaging budgets of $5M+ and leading teams of 20+ people
  • Professional services industry experiencerequired(law firms, consulting, accounting strongly preferred)
  • Experience scaling organizations from 20-50+ employees
  • Experience owning operational outcomes with real accountability and cross-functional leadership


Education & Certifications:

  • Bachelor's degree in Business Administration, Management, Finance, or related fieldrequired
  • MBA or advanced degree strongly preferred
  • Professional certifications (PMP, Six Sigma, etc.) a plus


Preferred Qualifications

Direct experience in an immigration law firm
Familiarity with USCIS, EOIR, and immigration case processes
Experience with legal practice management systems (MyCase, Clio, etc.)
Bilingual (Spanish/English) strongly preferred
Experience in high-growth environments (2x-5x scaling)

Why Join Konare Law?

Be part of something bigger-join our mission and grow your career in immigration removal defense.

Health & Wellness

  • Health Insurance:90% employer-paid premiums
  • Vision & Dental:100% employer-paid coverage
  • Disability Insurance:Full coverage for short- and long-term disability

Financial Security & Growth

  • 401(k):Up to 4% employer match annually

Culture & Perks

  • Friday Lunches:Weekly team lunches on us
  • Paid Holidays:At least 10 paid holidays annually
  • Team Events:Social activities to foster team connection and celebrate wins


Work Location: In person


Additional Information:

Konare Law participates in E-Verify to confirm the employment eligibility of all newly hired employees.

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