ZipRecruiter

Log In

1

Service Operations Manager Jobs in Potomac, MD (NOW HIRING)

PIRTEK

Operations Manager

Rockville, MD · On-site

$50K - $70K/yr

A PIRTEK Operations Manager oversees and supports a team of Hose Installation Technicians when and ... A PIRTEK Service & Supply Center is a dynamic and fast-paced environment. This gives the ...

CVS Health

Operations Manager

Catonsville, MD · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Maximus Global Services

Operations Manager

Sterling, VA · On-site

Join our team at Maximus Global Services! We are seeking an experienced Operation Manager to lead our operations at Dulles International Airport. The Operations Manager in responsible for directing ...

Waste Connections

Operations Manager

Washington, DC · On-site

OPERATIONS MANAGER RESPONSIBILITIES: * Helps develop and execute safety goals. * Monitors progress ... premier waste services. Waste Connections is an equal opportunity employer. All qualified ...

The Democratic Party

Operations Manager

Washington, DC · On-site

$66K/yr

The Operations Manager leads operational projects, oversees processes and systems related to ... services to supporters and constituents. The DNC is an equal opportunity employer and it is our ...

Jambalaya Group

Operations Manager

Washington, DC · On-site

$90K - $110K/yr

Operations Manager Monumental Financial Planning Location: Washington, DC Position Type: Full-Time ... Maintain high standards for client service and internal processes * Support strategic initiatives ...

Jambalaya Group

Operations Manager

Washington, DC · On-site

$90K - $110K/yr

Operations Manager Monumental Financial Planning Location: Washington, DC Position Type: Full-Time ... Maintain high standards for client service and internal processes * Support strategic initiatives ...

Colonial Parking Inc

OPERATIONS MANAGER

Washington, DC · On-site

Position Summary The Operations Manager is responsible for the daily management of several parking ... Always maintains proper staffing levels to ensure customer service and operating standards are met ...

KBR

Operations Manager

Washington, DC

$164K - $246K/yr

Oversee system administration, network operations, service desk activities, and operational support ... Manage staffing, scheduling, operational metrics, and performance objectives. * Coordinate with ...

NES Fircroft

Operations Manager

Ashburn, VA · On-site

$145K - $195K/yr

Operations Manager | Combined-Cycle Power Generation | Northern Virginia A leading energy services company is seeking an experienced Operations Manager to lead operations at a 2x1 combined-cycle ...

DMV Fitness

Operations Manager

Manassas, VA · On-site

$20 - $25/hr

About the Role The Operations Manager oversees everything that makes Burn Boot Camp run at an elite ... Drive member retention, trial conversion, and customer service. * Ensure proper handoffs ...

Johnstone Supply

Operations Manager

Sterling, VA · On-site

We offer the products, programs, and services that help contractors of all sizes succeed. We're ... A DAY IN THE LIFE OF AN OPERATIONS MANAGERAs an Operations Manager for one of our locations, you ...

previous page

Showing results 41-60

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Potomac, MD

Service Operations Manager information

See Potomac, MD salary details

$36.7K

$81.3K

$135.5K

How much do service operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service operations manager in Potomac, MD is $81,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $98,800.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Potomac, MD?

For Service Operations Manager jobs in Potomac, MD, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Potomac, MD look for?

The top searched job categories for Service Operations Manager jobs in Potomac, MD are:

What cities near Potomac, MD are hiring for Service Operations Manager jobs?

Cities near Potomac, MD with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Operations Manager

PIRTEK

Rockville, MD • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

PIRTEK, the nation's leading provider for on-site hydraulic and industrial hose replacement, is hiring for the position of Operations Manager.
Job Description:
A PIRTEK Operations Manager oversees and supports a team of Hose Installation Technicians when and where they are needed, ensuring customers get the high level of service delivered by PIRTEK.
A PIRTEK Service & Supply Center is a dynamic and fast-paced environment. This gives the opportunity to work closely and communicate with other team members. Playing a pivotal role in customer service and problem-solving, the Operations Manager ensures customers receive the highest quality of service to get their equipment back up and running.
Responsibilities:
  • Ensure customers receive the highest quality of service at the hose counter
  • Oversee materials and inventory management
  • Lead, motivate and support Mobile Sales and Service Technicians

Qualifications:
  • Experience in a Supervisory Role
  • High School Diploma or GED
  • Strong Computer Skills
  • Mechanically Inclined
  • Good Communication Skills

Benefits:
  • Competitive salary (Depending on experience)
  • Paid Time Off
  • Health, Dental and Vision Insurance
  • 401k and 401k Matching
  • Technical and product training plus the use of the PIRTEK computer system

Compensation: $50,000.00 - $70,000.00 per year
Be part of one of the fastest-growing franchises in the U.S. while keeping America's essential industries operating.
PIRTEK is committed to providing world-class service while helping others in the organization succeed. We embrace change and innovation, and strive to be giving participants in the communities we serve. Above all, PIRTEK values integrity as we hold ourselves fully and personally accountable in all our dealings.
We provide our customers with the fastest hydraulic and industrial hose maintenance and replacement services through on-site mobile and retail PIRTEK Service & Supply centers throughout the United States.
Whether you're just starting or looking to advance your career, you'll find a supportive culture with teams characterized by honesty and integrity. As a Mobile Sales and Service Technician, you will be helping a small business owner grow their local business and enjoy a career where no two days are the same. You will also be provided a company vehicle to use while commuting to and from work.
PIRTEK franchises are locally owned and operated by people interested in your success. Many Mobile Sales and Service Technicians go on to become Operation Managers, Business Managers, and even Franchise Owners themselves.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PIRTEK Corporate.

Apply