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Service Operations Manager Jobs in Silver Spring, MD

CVS Health

Operations Manager

Upper Marlboro, MD · On-site

$20.30 - $34.30/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Alexandria, VA

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Maximus Global Services

Operations Manager

Sterling, VA · On-site

Join our team at Maximus Global Services! We are seeking an experienced Operation Manager to lead our operations at Dulles International Airport. The Operations Manager in responsible for directing ...

CVS Health

Operations Manager

Glen Burnie, MD

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Waldorf, MD · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

PIRTEK

Operations Manager

Rockville, MD · On-site

$50K - $70K/yr

A PIRTEK Operations Manager oversees and supports a team of Hose Installation Technicians when and ... A PIRTEK Service & Supply Center is a dynamic and fast-paced environment. This gives the ...

CVS Health

Operations Manager

Washington, DC · On-site

$23.40 - $37.40/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Ellicott City, MD · On-site

$21 - $35/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Maximus Global Services

Operations Manager

Sterling, VA · On-site

Join our team at Maximus Global Services! We are seeking an experienced Operation Manager to lead our operations at Dulles International Airport. The Operations Manager in responsible for directing ...

The Democratic Party

Operations Manager

Washington, DC · On-site

$66K/yr

The Operations Manager leads operational projects, oversees processes and systems related to ... services to supporters and constituents. The DNC is an equal opportunity employer and it is our ...

Jambalaya Group

Operations Manager

Washington, DC · On-site

$90K - $110K/yr

Operations Manager Monumental Financial Planning Location: Washington, DC Position Type: Full-Time ... Maintain high standards for client service and internal processes * Support strategic initiatives ...

Jambalaya Group

Operations Manager

Washington, DC · On-site

$90K - $110K/yr

Operations Manager Monumental Financial Planning Location: Washington, DC Position Type: Full-Time ... Maintain high standards for client service and internal processes * Support strategic initiatives ...

Colonial Parking Inc

OPERATIONS MANAGER

Reston, VA · On-site

Position Summary The Operations Manager is responsible for the daily management of several parking ... Always maintains proper staffing levels to ensure customer service and operating standards are met ...

Colonial Parking Inc

OPERATIONS MANAGER

Washington, DC · On-site

Position Summary The Operations Manager is responsible for the daily management of several parking ... Always maintains proper staffing levels to ensure customer service and operating standards are met ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Silver Spring, MD

Service Operations Manager information

See Silver Spring, MD salary details

$36.7K

$81.3K

$135.4K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Silver Spring, MD is $81,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $98,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Silver Spring, MD? For Service Operations Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Silver Spring, MD look for? The top searched job categories for Service Operations Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Service Operations Manager jobs? Cities near Silver Spring, MD with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $81,302 per year, or $39.1 per hour.

Enterprise Operations Manager

ActioNet, Inc.

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Description
ActioNet has an opportunity for an Enterprise Operations Manager requiring a Public Trust clearance in the Washington, D.C., metro area. Hybrid work is available. In this role, you will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support. You will be the first point of contact for troubleshooting hardware/software, computer systems (PC and Mac), and printer problems. You will train and mentor staff responsible for phone and in-person support to users in e-mail, directories, computer operating systems, and desktop applications for all types of computer systems and applications. The right candidate will work well with a team, always exhibit excellent customer service skills, and be self-motivated, seeking ways to improve the environment.
Duties and Responsibilities:
  • Demonstrate expert-level knowledge of industry-accepted standards and best practices related to Project Management, SDLC, and HDI.
  • Guide, direct, and develop an ITSM/ITIL maturity plan throughout the contract's lifecycle.
  • Responsible for the overall synergies, coordination, and collaborations of all tiers
  • Identify areas of improvement and develop and deploy ITSM/ITIL improvements.
  • Facilitate key customer meetings to understand project statuses, risks, issues, and resource requirements.
  • Be the primary POC of operational escalations, determine root causes, and develop corrective action plans, ensuring they are worked to completion.
  • Ensure KPIs, SLAs, and communication expectations are met across the program
  • Ability to work proactively and independently while handling multiple assignments.
  • Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects.

Basic Qualifications (required):
  • Ten (10) years managing and leading successful and consecutive commensurate experience managing 24/7/365 customer support center or enterprise service desk of 50 plus staff.
  • Significant experience supporting financial/regulatory agencies (e.g., Federal Reserve Board (FRB), the Federal Deposit Insurance Corp. (FDIC), and the Securities and Exchange Commission (SEC), Office of the Comptroller of the Currency (OCC))
  • Project Management Institute (PMI) Project Management Professional certification
  • ITIL 3 or 4 certification
  • Strong technical background in the areas of IT infrastructure, network engineering, systems administration, call center, Desk-side Support, systems security, and software applications
  • Works well within a team and understands the importance of quality customer service.

Preferred Qualifications:
  • Bachelor's degree in computer science/information systems
  • ITIL 4 Certification
  • Help Desk Institute (HDI) Certification - Support Center Manager
  • ServiceNow certification

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Core Capabilities:
  • Advanced and Managed IT Services
  • Agile Software Development
  • DevSecOps
  • Cybersecurity
  • Health IT
  • C4ISR & SIGINT
  • Data Center Engineering & Operations
  • Engineering & Installation

Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
  • Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
  • Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
  • Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • 401(k) Savings Plan
  • Education and Professional Training
  • Flexible Spending Accounts (FSA)
  • Employee Referral and Merit Recognition Programs
  • Employee Assistance and Identity Theft Protection
  • Paid Holidays: 11 per year
  • Paid Time Off (PTO)
  • Disability Insurance

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
********Direct Applicants, only. No Agencies, No third-party recruiters, please********

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