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Client Operations Manager Jobs in Silver Spring, MD

TEOCO

Client Operations Manager

Fairfax, VA

$60K - $80K/yr

Job Summary The Client Operations Manager serves as the primary operational lead for major U.S. and international telecom clients, ensuring: * Flawless delivery of contracted services * Accurate and ...

Barry's

Client Operations Supervisor

Bethesda, MD · On-site

$24/hr

Support management of studio staff on duty * Develop effective and cooperative relationships with clients/staff * Support the S/GM and AGM with studio Marketing strategy. This may include:

Barry's

Client Operations Supervisor

Washington, DC · On-site

$24/hr

Support management of studio staff on duty * Develop effective and cooperative relationships with clients/staff * Support the S/GM and AGM with studio Marketing strategy. This may include:

Ropes & Gray

Client Operations & LPM Manager

Washington, DC · Hybrid

$151K/yr

The Client Operations Services & Legal Project Management team thrives on these changes, residing at the intersection of process improvement, technology, data storytelling, client service and legal ...

Barry's

Client Operations Lead

Bethesda, MD · On-site

$20/hr

... manager appropriately. * Deliver operational excellence in all studio processes * Ensure a clean ... Maintain client database and utilize information to increase client contact * Support and attend ...

Barry's

Client Operations Lead

Washington, DC · On-site

$20/hr

... manager appropriately. * Deliver operational excellence in all studio processes * Ensure a clean ... Maintain client database and utilize information to increase client contact * Support and attend ...

Barry's

Client Operations Lead

Arlington, VA · On-site

... manager appropriately. * Deliver operational excellence in all studio processes * Ensure a clean ... Maintain client database and utilize information to increase client contact * Support and attend ...

U Street Parking

Operations Manager

Washington, DC · On-site

$70K - $75K/yr

Position Summary The Security Operations Manager oversees daily security operations across assigned client sites, ensuring strong service delivery, workforce readiness, and compliance with company ...

U Street Parking

Operations Manager

Washington, DC · On-site

$70K - $75K/yr

Position Summary The Security Operations Manager oversees daily security operations across assigned client sites, ensuring strong service delivery, workforce readiness, and compliance with company ...

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All JobsClient Operations JobsClient Operations Manager JobsClient Operations Manager Jobs in Silver Spring, MD

Client Operations Manager information

See Silver Spring, MD salary details

$46K

$127.9K

$140.1K

How much do client operations manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for client operations manager in Silver Spring, MD is $127,855.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $138,500.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
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What cities near Silver Spring, MD are hiring for Client Operations Manager jobs? Cities near Silver Spring, MD with the most Client Operations Manager job openings:
Client Operations Manager jobs near you

Client Operations Manager

TEOCO

Fairfax, VA

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Job Summary

The Client Operations Manager serves as the primary operational lead for major U.S. and international telecom clients, ensuring:

  • Flawless delivery of contracted services

  • Accurate and timely invoice processing

  • Consistent achievement of Service Level Agreements (SLAs)

This role requires expertise in internal workflow and telecom billing systems, strong cross-functional collaboration, and the ability to navigate a large organization while advocating for client needs and contractual commitments.

Team Locations:

  • United States

  • Kolkata, India

Key ResponsibilitiesClient Relationship Management

  • Serve as the primary operational point of contact for assigned telecom clients.

  • Ensure client expectations, deliverables, and timelines are consistently met.

SLA Performance Oversight

  • Monitor daily, weekly, and monthly SLA metrics.

  • Drive internal teams to meet or exceed performance targets.

  • Proactively identify and escalate operational risks.

Invoice Processing & Validation

  • Utilize internal workflow, billing, and ticketing systems.

  • Track, validate, and process high-volume telecom invoices accurately and on time.

  • Ensure invoice quality and compliance with customer requirements.

Cross-Functional Coordination

  • Partner with Operations, Finance, Engineering, and Service Delivery teams.

  • Resolve operational issues and remove process blockers.

  • Ensure seamless execution of client requirements.

Process Optimization

  • Identify workflow inefficiencies.

  • Recommend and implement process improvements.

  • Improve operational speed, accuracy, and customer satisfaction.

Contract Compliance

  • Interpret customer contracts.

  • Ensure adherence to:

    • Operational obligations

    • Invoice loading requirements

    • Reporting standards

    • Contractual commitments

Reporting & Analytics

  • Prepare recurring operational reports.

  • Develop:

    • Invoice summaries

    • SLA dashboards

    • Performance metrics

    • Operational insights

  • Present results to internal leadership and client stakeholders.

Issue Resolution

  • Lead root cause analysis for:

    • Service failures

    • Invoice loading issues

  • Implement corrective actions.

  • Communicate outcomes and resolutions to clients.

Required Qualifications

  • 5+ years of experience in client operations, service delivery, or a related field.

  • Experience managing large, complex client accounts with high transaction volumes.

  • Excellent verbal and written communication skills with the ability to influence cross-functional teams.

  • Proven track record of meeting SLAs and driving operational excellence.

  • Strong analytical, problem-solving, and organizational skills with exceptional attention to detail.

  • Advanced proficiency with Microsoft Office Suite, including:

    • Word

    • Excel

    • PowerPoint

    • Outlook

  • Ability to create detailed reports, spreadsheets, presentations, and documentation.

  • Demonstrated ability to build and maintain strong professional relationships with clients, colleagues, and stakeholders.

  • Excellent interpersonal and conflict-resolution skills.

  • Ability to foster collaboration and trust in fast-paced, team-oriented environments.

  • Strong customer service orientation with a focus on developing long-term client relationships.

Preferred Qualifications

  • Familiarity with:

    • Telecom billing structures

    • Circuit inventory

    • Service order workflows

  • Ability to thrive in a fast-paced, matrixed organization.

  • Knowledge of Business Objects reporting tools.

Success Indicators

The successful candidate will consistently achieve:

  • 98%+ SLA attainment

  • 99%+ invoice accuracy

  • Reduced client escalations

  • Improved invoice processing cycle times

  • Faster issue resolution

  • High client satisfaction and retention

  • Continuous operational improvements and process efficiencies

Compensation & Benefits

Salary Range: $60,000–$80,000 annually, with starting compensation determined based on experience, skills, education, geographic location, and alignment with our overall compensation structure.

Comprehensive Benefits (not limited to):

Medical, dental, and vision insurance

Flexible spending accounts (FSA)

Company-paid life and disability insurance

401(k) retirement plan

Employee ownership through our ESOP

Paid time off (PTO)

Eligibility for incentive compensation program