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Client Operations Manager Jobs in Hagerstown, MD

Konare Law

Operations Manager

Frederick, MD · On-site

The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with ...

Konare Law

Operations Manager

Frederick, MD · On-site

The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with ...

SOCSOTER INC

Senior Client Success Manager

Hagerstown, MD · On-site

$65K - $110K/yr

This role ensures client retention, new customer expansion, operational alignment, and cross ... Own and manage a portfolio of strategic client accounts * Serve as executive-level client contact ...

Actalent

Engineering Manager

Frederick, MD · On-site

$150K - $165K/yr

Collaborating closely with the Operations Manager, the Engineering Manager will oversee process ... client and talent service. The company is an equal opportunity employer and will consider all ...

Actalent

Engineering Manager

Frederick, MD

$150K - $165K/yr

Collaborating closely with the Operations Manager, the Engineering Manager will oversee process ... client and talent service. The company is an equal opportunity employer and will consider all ...

Wells Fargo

Registered Client Associate

Hagerstown, MD · On-site

Wells Fargo is seeking a Registered Client Associate in Wealth and Investment Management as part of ... operational related activities such as providing service to clients via telephone, direct ...

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Client Operations Manager information

See Hagerstown, MD salary details

$44.1K

$122.6K

$134.3K

How much do client operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client operations manager in Hagerstown, MD is $122,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,800.00 and $132,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are popular job titles related to Client Operations Manager jobs in Hagerstown, MD?

For Client Operations Manager jobs in Hagerstown, MD, the most frequently searched job titles are:

What job categories do people searching Client Operations Manager jobs in Hagerstown, MD look for?

The top searched job categories for Client Operations Manager jobs in Hagerstown, MD are:

What cities near Hagerstown, MD are hiring for Client Operations Manager jobs?

Cities near Hagerstown, MD with the most Client Operations Manager job openings:

Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in Hagerstown, MD as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $122,615 per year, or $58.9 per hour.

Operations Manager

Konare Law

Frederick, MD • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 2 days ago

Job description

About Konare Law

Konare Law is a mission-driven immigration law firm committed to excellence, innovation, and community impact. Our team values inclusive leadership, collaboration, and a results-oriented mindset. As a member of our leadership team, the Operations Manager plays a critical role in ensuring smooth internal workflows, strong team performance, and continued organizational growth.


Position Summary

We are seeking a highly experienced Operations Manager who has fully owned business operations and P&L performance, not simply supported them. This role requires a leader who has built teams from the ground up, driven measurable outcomes, and operated with true accountability in a high-growth, multi-location environment.
The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with the ability to scale systems, teams, and financial performance.


Key Responsibilities:

Strategic Leadership & Executive Management:
Represent the firm in strategic partnerships and business development initiatives
Partner with leadership on firm-wide strategy, growth, and expansion
Financial Management & Accountability:
Own and drive full P&L performance, including revenue growth, cost control, and profitability
Create financial models, forecasts, and budgets to support growth and expansion decisions
Ensure financial accountability across departments by linking operational performance to revenue outcomes
Use KPIs, dashboards, and data to drive decision-making and improve performance
Multi-Office Operations & Coordination:
Oversee operations across Frederick, Miami, San Diego, Baltimore, and DC offices
Standardize processes and ensure consistency in execution and client experience
Build scalable infrastructure to support continued growth
Leadership Team Management & Development:
Facilitate collaboration between Legal Director, Deputy Ops Manager, Office Administrator, and HR
Build and scale teams from the ground up where needed
Establish clear accountability structures, performance expectations, and KPIs tied to outcomes
Human Resources Strategy & Culture:
Partner with HR Manager on strategic workforce planning and talent acquisition
Foster a culture of accountability, ownership, and continuous improvement
Technology Strategy & Systems Optimization:
Own firm-wide technology strategy and infrastructure decisions
Implement systems and automation to improve efficiency, reporting, and scalability
Drive process improvements across intake, case management, and client lifecycle


Qualifications

  • 10+ years of progressive operations, business management, or COO-level leadership experience
  • 5+ years managing multi-site operations or multiple locations
  • Proventrack recordmanaging budgets of $5M+ and leading teams of 20+ people
  • Professional services industry experiencerequired(law firms, consulting, accounting strongly preferred)
  • Experience scaling organizations from 20-50+ employees
  • Experience owning operational outcomes with real accountability and cross-functional leadership


Education & Certifications:

  • Bachelor's degree in Business Administration, Management, Finance, or related fieldrequired
  • MBA or advanced degree strongly preferred
  • Professional certifications (PMP, Six Sigma, etc.) a plus


Preferred Qualifications

Direct experience in an immigration law firm
Familiarity with USCIS, EOIR, and immigration case processes
Experience with legal practice management systems (MyCase, Clio, etc.)
Bilingual (Spanish/English) strongly preferred
Experience in high-growth environments (2x-5x scaling)

Why Join Konare Law?

Be part of something bigger-join our mission and grow your career in immigration removal defense.

Health & Wellness

  • Health Insurance:90% employer-paid premiums
  • Vision & Dental:100% employer-paid coverage
  • Disability Insurance:Full coverage for short- and long-term disability

Financial Security & Growth

  • 401(k):Up to 4% employer match annually

Culture & Perks

  • Friday Lunches:Weekly team lunches on us
  • Paid Holidays:At least 10 paid holidays annually
  • Team Events:Social activities to foster team connection and celebrate wins


Work Location: In person


Additional Information:

Konare Law participates in E-Verify to confirm the employment eligibility of all newly hired employees.

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