Client Operations Manager Jobs in Hagerstown, MD

Konare Law is a mission-driven immigration law firm committed to excellence, innovation, and community impact. Our team values inclusive leadership, collaboration, and a results-oriented mindset. As a member of our leadership team, the Operations Manager plays a critical role in ensuring smooth internal workflows, strong team performance, and continued organizational growth.

Position Summary

We are seeking a highly experienced Operations Manager who has fully owned business operations and P&L performance, not simply supported them. This role requires a leader who has built teams from the ground up, driven measurable outcomes, and operated with true accountability in a high-growth, multi-location environment. The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with the ability to scale systems, teams, and financial performance.

Key Responsibilities:

• Strategic Leadership & Executive Management: Represent the firm in strategic partnerships and business development initiatives. Partner with leadership on firm-wide strategy, growth, and expansion.
• Financial Management & Accountability: Own and drive full P&L performance, including revenue growth, cost control, and profitability. Create financial models, forecasts, and budgets to support growth and expansion decisions. Ensure financial accountability across departments by linking operational performance to revenue outcomes. Use KPIs, dashboards, and data to drive decision-making and improve performance.
• Multi-Office Operations & Coordination: Oversee operations across Frederick, Miami, San Diego, Baltimore, and DC offices. Standardize processes and ensure consistency in execution and client experience. Build scalable infrastructure to support continued growth.
• Leadership Team Management & Development: Facilitate collaboration between Legal Director, Deputy Ops Manager, Office Administrator, and HR. Build and scale teams from the ground up where needed. Establish clear accountability structures, performance expectations, and KPIs tied to outcomes.
• Human Resources Strategy & Culture: Partner with HR Manager on strategic workforce planning and talent acquisition. Foster a culture of accountability, ownership, and continuous improvement.
• Technology Strategy & Systems Optimization: Own firm-wide technology strategy and infrastructure decisions. Implement systems and automation to improve efficiency, reporting, and scalability. Drive process improvements across intake, case management, and client lifecycle.

Qualifications

• 10+ years of progressive operations, business management, or COO-level leadership experience
• 5+ years managing multi-site operations or multiple locations
• Proven track record managing budgets of $5M+ and leading teams of 20+ people
• Professional services industry experience required (law firms, consulting, accounting strongly preferred)
• Experience scaling organizations from 20-50+ employees
• Experience owning operational outcomes with real accountability and cross-functional leadership

Education & Certifications:

• Bachelor's degree in Business Administration, Management, Finance, or related field required
• MBA or advanced degree strongly preferred
• Professional certifications (PMP, Six Sigma, etc.) a plus

Preferred Qualifications

Direct experience in an immigration law firm Familiarity with USCIS, EOIR, and immigration case processes Experience with legal practice management systems (MyCase, Clio, etc.) Bilingual (Spanish/English) strongly preferred Experience in high-growth environments (2x5x scaling)

Why Join Konare Law?

Be part of something biggerjoin our mission and grow your career in immigration removal defense.

Health & Wellness

• Health Insurance: 90% employer-paid premiums
• Vision & Dental: 100% employer-paid coverage
• Disability Insurance: Full coverage for short- and long-term disability

Financial Security & Growth

• 401(k): Up to 4% employer match annually

Culture & Perks

• Friday Lunches: Weekly team lunches on us
• Paid Holidays: At least 10 paid holidays annually
• Team Events: Social activities to foster team connection and celebrate wins

Work Location: In person

Additional Information:

Konare Law participates in E-Verify to confirm the employment eligibility of all newly hired employees.