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Client Operations Manager Jobs in Hagerstown, MD

RYAN & WETMORE PC

Tax Manager

Frederick, MD · On-site

$120K - $180K/yr

Build and maintain strong client and community relationships Engagement and Operational Management * Lead client engagements, ensuring profitability and timely delivery * Oversee billing, collections ...

RBC

Branch Service Manager/Client Associate

Frederick, MD · On-site

$55K - $88K/yr

Branch Service Manager/Client Associate Join RBC and help clients thrive and communities prosper ... Oversee branch staff and operations to keep branch running smoothly including onboarding, training ...

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Client Operations Manager information

See Hagerstown, MD salary details

$44.1K

$122.6K

$134.3K

How much do client operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client operations manager in Hagerstown, MD is $122,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,800.00 and $132,800.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a client operations manager, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a client operations manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring satisfaction and efficient processes. They coordinate between teams, manage client accounts, and use tools like CRM software to optimize workflows and maintain strong client relationships.

What are popular job titles related to Client Operations Manager jobs in Hagerstown, MD?

For Client Operations Manager jobs in Hagerstown, MD, the most frequently searched job titles are:

What job categories do people searching Client Operations Manager jobs in Hagerstown, MD look for?

The top searched job categories for Client Operations Manager jobs in Hagerstown, MD are:

What cities near Hagerstown, MD are hiring for Client Operations Manager jobs?

Cities near Hagerstown, MD with the most Client Operations Manager job openings:

Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in Hagerstown, MD as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $122,615 per year, or $58.9 per hour.

Account Manager- Merchant Services

Huntington National Bank

Hagerstown, MD • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 8 days ago

Huntington National Bank rating

8.2

Company rating: 8.2 out of 10

Based on 171 frontline employees who took The Breakroom Quiz

50th of 171 rated banks

Job description

Description
Position Summary
Huntington National Bank is seeking a detail-oriented and service-driven Merchant Services Account Manager to join our Commercial and Large Account team. This role is responsible for the day-to-day operational management of merchant services relationships and works in close partnership with the Merchant Services Relationship Manager to ensure seamless client support and execution. The ideal candidate is highly organized, responsive, and thrives in a fast-paced environment where accuracy and follow-through directly drive client satisfaction and retention.
Key Responsibilities:
  • Day-to-Day Operational Support: Manage the daily operational tasks associated with commercial and large account merchant relationships, ensuring accurate processing, timely resolution, and smooth execution of client requests.
  • Partnership with Strategic Account Manager: Serve as the operational counterpart to the Merchant Services Relationship Manager, supporting strategic initiatives, preparing client materials, and ensuring follow-through on account plans and commitments.
  • Client Service & Issue Resolution: Act as a primary point of contact for client service needs, troubleshooting issues, coordinating with internal teams, and escalating complex matters as appropriate to deliver responsive, high-quality support.
  • Onboarding & Account Maintenance: Facilitate new merchant setup, boarding, and ongoing account maintenance, ensuring documentation, pricing, and configurations are accurate and complete.
  • Cross-Functional Coordination: Collaborate with product, operations, risk, and compliance teams to ensure timely delivery of merchant services and resolution of operational matters.
  • Reporting & Analysis: Prepare account reporting, transaction summaries, and performance data to support relationship reviews and strategic recommendations led by the Relationship Manager.
  • Process & Documentation Management: Maintain accurate records within CRM and internal systems, ensuring data integrity and adherence to bank policies and procedures.
  • Client Retention Support: Proactively identify service gaps and operational opportunities that enhance the client experience and support long-term retention.

Key Responsibilities
  • Day-to-Day Operational Support: Manage the daily operational tasks associated with commercial and large account merchant relationships, ensuring accurate processing, timely resolution, and smooth execution of client requests.
  • Partnership with Strategic Account Manager: Serve as the operational counterpart to the Merchant Services Relationship Manager, supporting strategic initiatives, preparing client materials, and ensuring follow-through on account plans and commitments.
  • Client Service & Issue Resolution: Act as a primary point of contact for client service needs, troubleshooting issues, coordinating with internal teams, and escalating complex matters as appropriate to deliver responsive, high-quality support.
  • Onboarding & Account Maintenance: Facilitate new merchant setup, boarding, and ongoing account maintenance, ensuring documentation, pricing, and configurations are accurate and complete.
  • Cross-Functional Coordination: Collaborate with product, operations, risk, and compliance teams to ensure timely delivery of merchant services and resolution of operational matters.
  • Reporting & Analysis: Prepare account reporting, transaction summaries, and performance data to support relationship reviews and strategic recommendations led by the Relationship Manager.
  • Process & Documentation Management: Maintain accurate records within CRM and internal systems, ensuring data integrity and adherence to bank policies and procedures.
  • Client Retention Support: Proactively identify service gaps and operational opportunities that enhance the client experience and support long-term retention.
  • Travel: Occasional travel may be required to support client meetings and team initiatives

Basic Qualifications:
  • Bachelor's Degree
  • 10+ years experience in merchant services, payments, financial services, or account/client support roles.
  • 10+ years experience managing multiple priorities and deadlines simultaneously.
  • 10+ years experience with CRM systems, reporting tools, and Microsoft Office (Excel, Word, PowerPoint, Outlook).

Preferred Qualifications:
  • Excellent communication and interpersonal skills, with a client-first mindset.
  • Detail-oriented with a commitment to accuracy and follow-through.
  • Ability to work collaboratively in a team-based environment and support senior team members.

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Compensation Range:
The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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