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Customer Experience Operations Manager Jobs in Silver Spring, MD

Hertz

Customer Operations Manager

Hanover, MD · On-site

$132K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and ... Resolves customer issues, ensuring a positive customer experience * Pro-actively drive the sales ...

TOM MUSE SERVICE COMPANY

Operations Manager

Vienna, VA · On-site

$45K - $65K/yr

Career Growth Opportunities Job Summary We are seeking an experienced Operations Manager to join our team. In this role, you will optimize the operational systems and processes of the company ...

TOM MUSE SERVICE COMPANY

Operations Manager

Vienna, VA · On-site

$45K - $65K/yr

Career Growth Opportunities Job Summary We are seeking an experienced Operations Manager to join our team. In this role, you will optimize the operational systems and processes of the company ...

TOM MUSE SERVICE COMPANY

Operations Manager

Vienna, VA · On-site

$45K - $65K/yr

Career Growth Opportunities Job Summary We are seeking an experienced Operations Manager to join our team. In this role, you will optimize the operational systems and processes of the company ...

kgs

Operations Manager

Arlington, VA

... customer in Arlington, VA. This position is for a Future New Business Opportunity. We offer ... Koniag Operations Services, LLC a Koniag Government Services company, is seeking an experienced ...

kgs

Operations Manager

Arlington, VA

... customer in Arlington, VA. This position is for a Future New Business Opportunity. We offer ... Koniag Operations Services, LLC a Koniag Government Services company, is seeking an experienced ...

Koniag, Inc.

Operations Manager

Arlington, VA · On-site

$125K - $180K/yr

... customer in Arlington, VA. This position is for a Future New Business Opportunity. We offer ... Koniag Operations Services, LLC a Koniag Government Services company, is seeking an experienced ...

NES Fircroft

Operations Manager

Ashburn, VA · On-site

$145K - $195K/yr

Operations Manager | Combined-Cycle Power Generation | Northern Virginia A leading energy services company is seeking an experienced Operations Manager to lead operations at a 2x1 combined-cycle ...

Five Below

Customer Experience Manager

Arlington, VA · On-site

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Alexandria, VA · On-site

$16/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Five Below

Customer Experience Manager

Alexandria, VA · On-site

$16/hr

S.T. customer service experience; ensuring that each guest has a fast, friendly check out ... Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks ...

Alutiiq, LLC

Operations Manager

Sterling, VA · On-site

$135K - $170K/yr

Alutiiq Solutions, LLC is seeking a highly qualified and experienced Operations Manager to lead and ... as other client-customer contract requirements (all benefits are subject to eligibility ...

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All JobsCustomer Experience Operations JobsCustomer Experience Operations Manager JobsCustomer Experience Operations Manager Jobs in Silver Spring, MD

Customer Experience Operations Manager information

See Silver Spring, MD salary details

$46K

$127.9K

$140.1K

How much do customer experience operations manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer experience operations manager in Silver Spring, MD is $127,855.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $138,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer experience operations manager?

To thrive as a Customer Experience Operations Manager, you need expertise in process optimization, data analysis, and customer service management, often supported by a bachelor's degree in business, management, or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and workflow management systems is typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you motivate teams and resolve customer issues effectively. These skills ensure operational efficiency, drive customer satisfaction, and support continuous improvement in customer experience.

How does a customer experience operations manager typically collaborate with other departments to improve the customer journey?

A Customer Experience Operations Manager regularly works cross-functionally with teams such as product development, marketing, sales, and customer support to identify pain points and streamline processes impacting the customer journey. They often facilitate meetings, analyze feedback, and coordinate initiatives that align customer needs with business objectives. Effective collaboration ensures a unified approach to delivering consistent and high-quality experiences at every customer touchpoint, making relationship-building and strong communication skills essential in this role.

What is the difference between Customer Experience Operations Manager vs Customer Service Manager?

AspectCustomer Experience Operations ManagerCustomer Service Manager
Primary FocusOptimizing overall customer experience and operational efficiencyManaging customer service teams and resolving customer issues
Required SkillsData analysis, process improvement, cross-department coordinationTeam leadership, communication, conflict resolution
Work EnvironmentCross-functional teams, strategic planningCustomer support centers, direct team management
Common UsageUsed in organizations focusing on customer journey and experience enhancementUsed in organizations emphasizing direct customer support and issue resolution

The Customer Experience Operations Manager focuses on improving the overall customer journey and operational processes, often working across departments. In contrast, the Customer Service Manager primarily manages customer support teams to handle direct customer issues. Both roles require strong communication skills, but the Operations Manager emphasizes strategic improvements, while the Service Manager concentrates on team management and issue resolution.

What does a customer experience operations manager do?

A customer experience operations manager oversees the processes and systems that ensure positive interactions between a company and its customers. They analyze customer feedback, coordinate cross-functional teams, and implement strategies to improve service quality and efficiency, often using tools like CRM software. Strong leadership, data analysis skills, and a focus on customer satisfaction are essential in this role.

What are popular job titles related to Customer Experience Operations Manager jobs in Silver Spring, MD?

For Customer Experience Operations Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Customer Experience Operations Manager jobs in Silver Spring, MD look for?

The top searched job categories for Customer Experience Operations Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Customer Experience Operations Manager jobs?

Cities near Silver Spring, MD with the most Customer Experience Operations Manager job openings:

Customer Experience Operations Manager jobs near you
Infographic showing various Customer Experience Operations Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $127,855 per year, or $61.5 per hour.

Site Experience & Operations Manager (NJUS)

NetJets & EJM

Dulles, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Join the NetJets Team
NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.
Purpose of Position
The Site Experience & Operations Manager is the on-site leader at one of NetJets' high-visibility airports and is responsible for ensuring reliable, coordinated, and exceptional service delivery for our Owners. This role provides a single point of accountability for daily execution by working closely with airport stakeholders, local vendors, and internal teams to keep operations running smoothly and to resolve issues before they affect the Owner experience. The Site Experience & Operations Manager oversees on-the-ground service performance and strengthens operational reliability and consistency by ensuring that daily processes, handoffs, and expectations are executed to NetJets standards. This role plays a critical part in protecting the NetJets brand, enhancing service quality, and supporting performance at one of the most important locations in the delivery system.
Tasks and Responsibilities
  • Operational Leadership & Daily Execution: Oversee day-to-day service delivery at the assigned airport, ensuring that every operational handoff, interaction, and service step is executed according to NetJets standards. Maintain situational awareness of on-site activity and take proactive action to prevent service disruptions.
  • Airport Stakeholder Coordination: Work closely with airport authorities, FBO teams, ground service providers, and other on-site partners to maintain smooth operations and clear communication. Ensure all parties understand expectations, schedules, and service requirements for NetJets Owners.
  • Operational Reliability & Consistency: Strengthen reliability at the airport by ensuring daily processes, routines, and operational handoffs are followed consistently. Reinforce standard operating procedures and escalate recurring issues to appropriate internal teams when relevant.
  • Vendor & Partner Performance Oversight :Maintain strong, professional working relationships with local vendors supporting the airport (e.g., catering, ground services, FBO staff). Provide real-time feedback, monitor service expectations, and coordinate with internal teams as needed to address quality or performance gaps.
  • Cross-Functional Communication & Issue Resolution: Serve as the primary operational point of contact for internal teams when airport-level adjustments or support are required. Communicate key updates, operational conditions, and service risks clearly and promptly to ensure alignment across Owner Services, Flight Operations, and other partners.
  • Reporting & Site Insights: Provide concise updates on site performance, service issues, and operational risks. Share insights with internal teams to support broader awareness of airport conditions, reliability challenges, or opportunities for improvement.

Note:
It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.
Education
Bachelor's in Hospitality or Business
Certifications and Licenses
Years of Experience
6-8 years of experience
Core Competencies
Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results
Knowledge, Skills, Abilities and Other (KSAOs)
  • Strong understanding of FBO operations, airport environments, and aviation service delivery requirements (or similar complex service delivery environments).
  • Ability to oversee complex, fast-moving on-site operations with competing priorities.
  • Ability to maintain professional, productive working relationships with airport stakeholders, local vendors, and internal partners.
  • Ability to monitor on-site service performance, recognize operational risks, and act quickly to maintain reliability.
  • Strong capability to anticipate issues during daily operations and take appropriate corrective action.
  • Excellent written and verbal communication skills, including clear and concise operational updates.
  • Ability to influence without formal authority across multiple internal and external teams.
  • Ability to build trust, credibility, and effective partnerships with service providers and internal teams.
  • Ability to navigate ambiguous or changing on-site conditions and bring clarity to others.
  • Ability to balance immediate operational needs with consistent adherence to NetJets standards.
  • Willingness to work flexible hours due to operational needs, irregular flight schedules, or emergent service challenges.
  • High emotional intelligence, professional judgment, and composure when interacting with Owners, crews, internal leaders, and airport partners.

How NetJets Supports You
NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL-a comprehensive package to support your Mind, Body, and Life.
Our comprehensive suite of benefits include:
  • Medical, Dental, and Vision
  • Healthcare Advocacy
  • Employee Assistance Program
  • Flexible Spending Accounts
  • Health Savings Account with annual employer contribution
  • Wellness Programs & Discounts
  • Paid Time Off
  • Parental Leave of Absence
  • Life and Accident Insurance
  • Voluntary benefits (financial protection plans)
  • 401(k) plan, with 67% of every dollar you contribute matched by NetJets
  • Short and Long-Term Disability
  • Legal Plan
  • Identity Theft Protection Plans
  • Pet Insurance
  • Family & Caregiving Support

Apply