Knowledge Operations Manager Jobs in Silver Spring, MD

Senior Facility Operations Manager

Location: Washington, DC
Pay: $80,000–$110,000 annually (based on experience) + Up to 10% Annual Bonus

We are seeking an experienced Facility Operations Manager to oversee the day-to-day management of a 300,000-square-foot LEED Gold commercial facility in Washington, DC. This role is responsible for ensuring the property is well maintained, operating efficiently, and delivering exceptional service to tenants while meeting ownership and client objectives.

Position Responsibilities

• Provide overall day-to-day operational management of the property while implementing policies, procedures, and programs that support a safe, efficient, and well-maintained facility.
• Ensure approved quality standards are maintained throughout the property.
• Develop, coordinate, and oversee all fire, life safety, and environmental health and safety programs in conjunction with the Environmental Health & Safety Coordinator.
• Supervise all maintenance programs relating to the interior and exterior appearance and operation of the property.
• Respond promptly to client requests while maintaining ongoing communication to ensure operational needs are met and issues are resolved quickly.
• Oversee vendor selection, negotiate service agreements, and monitor contractor performance to ensure compliance with contract standards.
• Develop and administer the Property Operating Plan and annual operating budget, subject to approval by the Chief Operating Officer.
• Collect, analyze, and report operational and financial data to support property management objectives.
• Conduct monthly property inspections.
• Ensure compliance with the Corporate Expectations Manual and all company policies.
• Manage the day-to-day financial operations of the property, maintaining accurate financial records and documentation.
• Maintain a professional presence with tenants, vendors, and the community while participating in approved industry meetings, organizations, and educational opportunities.
• Participate in ongoing training and continuing education as directed.

Knowledge & Operational Oversight

The Facility Operations Manager is expected to oversee and maintain working knowledge of:

• Contract Administration
• Capital & Tenant Improvements
• Engineering & Preventive Maintenance
• Energy Management
• Accounting & Finance
• Budgeting
• Property Operating Plans
• Activity Reporting
• Security Programs
• Emergency Procedures
• Policy Administration
• Client Relations
• Insurance
• Operational Procedures
• Personnel Administration
• Employee Training & Development
• Employee Relations
• Municipal, State, and Federal Codes & Regulations
• LEED Program Implementation

Qualifications

• Minimum 5 years of facility management experience, preferably managing a similar-sized commercial property.
• Strong leadership and team management experience.
• Excellent written and verbal communication skills.
• Proven ability to build positive relationships with tenants, vendors, contractors, and team members.
• Strong organizational, project management, and reporting skills.
• Exceptional customer service skills.
• Ability to prioritize multiple responsibilities and adapt to changing operational needs.

Education & Certifications

• Bachelor's Degree in Business, Real Estate, Finance, or a related field is preferred but not required.
• Washington, DC Property Management Certification (or willingness to obtain).
• LEED Certification required.
• Project Management training is a plus.

Compensation & Benefits

• $80,000–$110,000 annual salary (based on experience)
• Up to 10% annual performance bonus
• Medical, dental, and vision insurance
• Life insurance
• Short- and long-term disability coverage
• 401(k) retirement plan
• Paid holidays and paid time off
• Company-paid insurance premiums

Background check required.