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Ticket Operations Manager Jobs in Silver Spring, MD

The Democratic Party

Operations Manager

Washington, DC · On-site

$66K/yr

Are you fired up to elect Democrats up and down the ticket? Position Summary: The Operations Manager is a programmatic position that reports to the Director of Operations and works on the Operations ...

Akima, LLC

Operations Manager

Herndon, VA · On-site

$154K - $194K/yr

The Operations Manager will serve as the senior operational leader for daily execution, ensuring ... Monitor metrics, ticket trends, backlog, staffing coverage, service risks, and SLA performance to ...

System One

operation manager

Washington, DC · Remote

$150K - $190K/yr

Implement automation and knowledge base enhancements to streamline common requests and reduce ticket volume. Hosting Operations Management * Oversee hosting environments ensuring system availability ...

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All JobsTicket Operations JobsTicket Operations Manager JobsTicket Operations Manager Jobs in Silver Spring, MD

Ticket Operations Manager information

See Silver Spring, MD salary details

$30.5K

$62.4K

$116.6K

How much do ticket operations manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for ticket operations manager in Silver Spring, MD is $62,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $76,200.00 per year, depending on experience, location, and employer.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager, and why are they important?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.
What are the most commonly searched types of Ticket Operations jobs in Silver Spring, MD? The most popular types of Ticket Operations jobs in Silver Spring, MD are:
What are popular job titles related to Ticket Operations Manager jobs in Silver Spring, MD? For Ticket Operations Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Manager jobs in Silver Spring, MD look for? The top searched job categories for Ticket Operations Manager jobs in Silver Spring, MD are:
Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Silver Spring, MD as of June 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $65,600 per year, or $31.5 per hour.
Internship: Ticket Operations (Part-Time/Seasonal)

Internship: Ticket Operations (Part-Time/Seasonal)

Monumental Sports & Entertainment

Washington, DC

$18.40/hr

Other

Posted 7 days ago

Job description

Position Overview:

This position will support the day-to-day ticket operations for all MSE teams. This role will focus on the fundamentals of processing ticket orders, distributing tickets, and customer support. This is a paid internship.

Are you looking to gain valuable experience in the sports industry? We'd love to hear from you!

Responsibilities:
  • Processes Full Season, Partial Plan, and Group Sales ticket orders ensuring correct pricing and package configuration.
  • Processes payments for ticket orders.
  • Supports Membership Services departments with season ticket holder account requests.
  • Coordinate distribution of tickets via mail, text, will-call, and expedited shipping methods.
  • Utilize Ticketmaster platform including Archtics, Account Manager, TM1, and TM Host.
  • Provide customer support using the department's shared email inbox.
  • Support the department with all assigned projects and administrative needs.
  • Other duties as assigned.
Minimum Qualifications:
  • Current undergraduate or graduate student.
  • Exceptional work ethic, attention to detail, strong desire to succeed, eagerness to learn, and passion for the sports industry.
  • Strong time management and organizational skills.
  • Competitive nature and a positive demeanor.
  • Proficient in Microsoft Office & Outlook.
  • Strong interpersonal, written, and verbal communication skills.
  • Ability to prioritize workload and build business relationships in a professional and confidential manner.
  • Reliable transportation and housing.
  • Ability to work a minimum of 20 hours/week from September-May.
  • Flexibility to work evenings, weekends, and holidays as needed.
Pay Rate: $18.40 USD/hour

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