Ticket Operations Manager Jobs in Silver Spring, MD

Job Description Summary
Organization's Summary Statement: The Assistant Director of Ticket Operations leads ticket operations and game management for Women's Basketball, Men's Soccer, and Women's Soccer while providing secondary support for Men's Lacrosse. The position provides leadership for ticket sales operations, season ticket renewals, priority seating, student ticketing strategy, financial administration, customer service initiatives, and postseason event operations. Collaborates with Marketing, RevGen, and campus partners to maximize attendance, revenue, and the fan experience while supervising student leads and game-day staff. Performs other related duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of ticket operations, event management, and customer service best practices.
• Ability to interpret University policies and manage multiple priorities.
• Ability to collaborate across departments and supervise student employees.
Preferences: Knowledge and understanding of NCAA, Conference, University, and departmental policies and procedures. Strong organizational and analytical skills.
Physical Demands: The position requires prolonged sitting and computer use, as well as the ability to operate standard office equipment with manual dexterity. The role involves occasional standing or walking to attend meetings or conduct campus business and may require lifting light office materials (up to 20 pounds). Visual acuity and effective verbal and auditory communication are essential for interacting with customers in person, by phone, or virtually.
Licenses/ Certifications: NA
Minimum Qualifications
Education: Bachelor's degree from an accredited college or university.
Experience: One (1) year of experience in a professional setting.
Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.
Knowledge, Skills and Abilities:
Knowledge of intercollegiate athletics administrative structure and responsibilities.
Knowledge of athletics policies and procedures and federal, state, and other applicable, related laws, rules, regulations, and ordinances.
Skill in oral and written communication.
Skill in the use of Microsoft Office and Google Suite products.
Ability to multitask and prioritize within unit and department environment as well manage large-scale athletics-related projects.
Additional Job Details
Preferences: Proven track record in fast-paced academic environments.
Required Application Materials: Resume, Cover Letter, and References (3)
Best Consideration Date: August 17, 2026
Posting Close Date: NA
Open Until Filled: Yes
Job Risks
Not Applicable to This Position
Financial Disclosure Required
No
For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.
Department
PRES-ICA-External Relations
Worker Sub-Type
Staff Regular
Salary Range
$51,600 - $60,628.50
Benefits Summary
For more information on Regular Exempt benefits, select this link.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Employment Eligibility
The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
EEO Statement
The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy.
Title IX Non-Discrimination Notice
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