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Ticket Operations Manager Jobs in Silver Spring, MD

Washington Nationals

Manager, Ticket Sales

Washington, DC · On-site

$63K - $83K/yr

The Manager, Ticket Sales oversees the daily execution of outbound sales initiatives, sales ... Partner with Business Intelligence, Sales Operations and Marketing to maximize lead utilization and ...

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Ticket Operations Manager information

See Silver Spring, MD salary details

$32.1K

$65.7K

$122.7K

How much do ticket operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for ticket operations manager in Silver Spring, MD is $65,725.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $80,300.00 per year, depending on experience, location, and employer.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.

What are the most commonly searched types of Ticket Operations jobs in Silver Spring, MD?

The most popular types of Ticket Operations jobs in Silver Spring, MD are:

What are popular job titles related to Ticket Operations Manager jobs in Silver Spring, MD?

For Ticket Operations Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Manager jobs in Silver Spring, MD look for?

The top searched job categories for Ticket Operations Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Ticket Operations Manager jobs?

Cities near Silver Spring, MD with the most Ticket Operations Manager job openings:

Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Silver Spring, MD as of June 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $65,600 per year, or $31.5 per hour.

Plumbing Sales Operations Manager

United Air Temp

Lorton, VA • On-site

$120K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description:


Plumbing Sales Operations Manager


POSITION PURPOSE:

The Plumbing Sales Operations Manager is responsible for leading the overall performance and strategic direction of United Air Temp's Plumbing division. This role drives revenue growth while ensuring operational excellence, exceptional customer experiences, financial performance, and the development of a high-performing plumbing team.

The primary focus of this position is building a best-in-class retail plumbing organization by creating a culture of sales excellence, coaching leaders and technicians, improving customer experience, and using data to drive performance. This role owns the overall success of the Plumbing business, including sales growth, profitability, operational results, leadership development, and execution of company initiatives.

The ideal candidate is an experienced residential plumbing leader with a proven track record of growing retail sales, developing high-performing teams, and leading through accountability, coaching, and continuous improvement.


KEY RESPONSIBILITIES

Leadership & Development

  • Lead and develop a high-performing Plumbing organization by establishing clear expectations, coaching leaders and employees, and fostering a culture of accountability, teamwork, and continuous improvement.
  • Partner with the General Manager and cross-functional leaders to execute strategic initiatives and support the long-term growth of the Plumbing business.

Sales Leadership

  • Own the retail sales strategy, driving revenue growth, profitability, average ticket, close rates, and customer retention.
  • Coach leaders and technicians through ride-alongs, sales training, and performance reviews to build a consultative, customer-first sales culture.
  • Leverage ServiceTitan data and business insights to identify opportunities and improve sales performance.

Operational Excellence

  • Establish consistent processes, quality standards, and a "Right the First Time" culture that delivers an exceptional customer experience.
  • Build a culture of urgency, accountability, and operational excellence while ensuring work flows efficiently through ServiceTitan.
  • Use operational and financial metrics to drive continuous improvements in productivity, quality, customer satisfaction, and profitability.

Financial & Business Performance

  • Own the financial performance of the Plumbing division, including revenue, gross margin, profitability, labor productivity, and budget performance.
  • Analyze business trends and KPIs to develop strategies that improve operational and financial results.
  • Support workforce planning, resource allocation, and initiatives that position the Plumbing division for long-term success.

EDUCATION & EXPERIENCE:

  • Bachelor's degree in business, Operations, or a related field preferred.
  • Progressive leadership experience within residential plumbing, HVAC, or the home services industry.
  • Proven success leading retail sales organizations and delivering measurable revenue growth.
  • Demonstrated experience developing leaders and coaching field employees to improve performance.
  • Strong understanding of residential plumbing service, repair, replacement, and installation operations.
  • Experience managing budgets, financial performance, and operational KPIs.
  • Experience using ServiceTitan or similar field service management software preferred.

QUALIFICATIONS:

  • Strong retail sales leadership and business acumen.
  • Exceptional coaching, mentoring, and leadership development skills.
  • Proven ability to build high-performing teams and foster accountability.
  • Strong analytical and problem-solving skills with the ability to translate data into actionable business decisions.
  • Excellent communication and relationship-building skills.
  • Ability to influence and collaborate across all levels of the organization.
  • Customer-focused with a passion for operational excellence and continuous improvement.
  • High energy, adaptable, and capable of thriving in a fast-paced, results-oriented environment.

PAY STRUCTURE:

  • Compensation will be base $120k with a target 30% bonus goal (30k revenue goal, 6k membership goal) with no cap on the performance side.
Requirements: