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Ticket Operations Manager Jobs in Silver Spring, MD

Colonial Parking Inc

SHIFT MANAGER

Washington, DC · On-site

$18.20/hr

The Shift Manager will assist the Operations Manager with the operation of a complex parking site ... ticket. • Collect payment either through cash, credit card or validation always securing cash ...

Apply Early

Colonial Parking Inc

SHIFT MANAGER

Washington, DC · On-site

$18.20 - $18.45/hr

The Shift Manager will assist the Operations Manager with the operation of a complex parking site ... ticket. • Collect payment either through cash, credit card or validation always securing cash ...

Apply Early

Colonial Parking Inc

SHIFT MANAGER

Washington, DC · On-site

$18.20/hr

The Shift Manager will assist the Operations Manager with the operation of a complex parking site ... ticket. • Collect payment either through cash, credit card or validation always securing cash ...

Apply Early

Colonial Parking Inc

SHIFT MANAGER

Bethesda, MD · On-site

$16 - $20.25/hr

The Shift Manager will assist the Operations Manager with the operation of a complex parking site ... ticket. • Collect payment either through cash, credit card or validation always securing cash ...

Apply Early

Colonial Parking Inc

SHIFT MANAGER

Washington, DC · On-site

The Shift Manager will assist the Operations Manager with the operation of a complex parking site ... ticket. • Collect payment either through cash, credit card or validation always securing cash ...

Apply Early

Colonial Parking Inc

SHIFT MANAGER

Arlington, VA · On-site

$15.75/hr

The Shift Manager will assist the Operations Manager with the operation of a complex parking site ... ticket. • Collect payment either through cash, credit card or validation always securing cash ...

Apply Early

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All JobsTicket Operations Manager JobsTicket Operations Manager Jobs in Silver Spring, MD

Ticket Operations Manager information

See Silver Spring, MD salary details

$32K

$65.6K

$122.5K

How much do ticket operations manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for ticket operations manager in Silver Spring, MD is $65,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $80,100.00 per year, depending on experience, location, and employer.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager, and why are they important?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.
What are popular job titles related to Ticket Operations Manager jobs in Silver Spring, MD? For Ticket Operations Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Manager jobs in Silver Spring, MD look for? The top searched job categories for Ticket Operations Manager jobs in Silver Spring, MD are:
Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Silver Spring, MD as of June 2026, with employment types broken down into 55% Full Time, and 45% Part Time. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $65,600 per year, or $31.5 per hour.

Operations Manager / Project Manager II

Home - ARETEC

Ashburn, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Operations Manager / Project Manager II

CBP Technology Service Desk (TSD)

Location: Remote

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, datadriven operations, and business optimization, helping federal agencies achieve their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and highimpact solutions that make a real difference.

Position Summary

Aretec is seeking an Operations Manager / Project Manager II to provide daytoday operational leadership for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role supports a largescale, multisite service desk operating across Ashburn, VA; Orlando, FL; and San Antonio, TX and works closely with the Program Manager to ensure consistent performance, staffing coverage, and service quality across all locations. The ideal candidate is a handson operations leader with strong service desk supervisory experience and a customerfocused mindset.

What You'll Do

  • Serve as the daytoday operations manager for CBP TSD operations across all supported locations.
  • Continuously monitor call, chat, email, and ticket workflows and adjust staffing and assignments to mitigate impacts from volume spikes or staffing shortages.
  • Ensure appropriate supervisory coverage across all shifts and locations.
  • Identify and promptly report operational events, such as increased volumes or extended wait times, to the Government.
  • Produce afteraction reports for operational events, including root cause analysis, mitigation actions taken, and recommendations for improvement.
  • Ensure all work performed by contract personnel complies with established CBP TSD processes and procedures.
  • Support the preparation and delivery of daily CIO reports, daily metrics briefings, and weekly performance reports.
  • Support the Program Manager in all program management and operational oversight activities.
  • Manage onboarding and offboarding of contract staff in compliance with CBP policies and procedures.

Required Qualifications

  • Minimum 3 years of supervisory experience in an IT service desk or technical support environment.
  • Highly customerfocused, responsive, reliable, and detailoriented.
  • Strong managerial, communication, organizational, and problemsolving skills.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • ITIL v4 Foundation certification.
  • HDI Support Center Manager (SCM) certification.
  • Experience supporting 24x7 IT service desk operations.
  • Prior CBP or DHS experience.
  • Experience with ServiceNow and Amazon Connect.
  • Experience managing a remote or hybrid workforce.

Why Join Aretec

  • Support a missioncritical federal program with nationallevel impact.
  • Work closely with senior program leadership in a collaborative environment.
  • Competitive compensation and a comprehensive benefits package, including:
  • Health, Dental, and Vision Insurance
  • 401(k) with Employer Match
  • Certification and Professional Development Support
  • Paid Time Off and Holidays

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status

Apply