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Ticket Operations Manager Jobs in Silver Spring, MD

AEG

Manager, Ticket Sales

Washington, DC · On-site

$63K - $83K/yr

The Manager, Ticket Sales oversees the daily execution of outbound sales initiatives, sales ... Partner with Business Intelligence, Sales Operations and Marketing to maximize lead utilization and ...

Leidos

Lead Site Operations Manager

Annandale, VA · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

Mount Vernon, VA · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

Fort Washington, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

Lanham, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

Fort Belvoir, VA · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

Lorton, VA · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

Washington, DC · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

Alexandria, VA · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

Accokeek, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

Washington, DC

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

Waldorf, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

College Park, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

Glenn Dale, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

Clinton, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

Oxon Hill, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

Mount Rainier, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

Leidos

Lead Site Operations Manager

Bowie, MD · On-site

$92K - $166K/yr

Experience with support ticket management systems and IT service operations processes. * Strong communication, leadership, organizational, and time management skills. Education: * Candidate must have ...

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All JobsTicket Operations JobsTicket Operations Manager JobsTicket Operations Manager Jobs in Silver Spring, MD

Ticket Operations Manager information

See Silver Spring, MD salary details

$32K

$65.6K

$122.5K

How much do ticket operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for ticket operations manager in Silver Spring, MD is $65,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $80,100.00 per year, depending on experience, location, and employer.

What does a Ticket Operations Manager do?

A Ticket Operations Manager oversees the ticketing process for events, venues, or organizations. Their responsibilities include managing ticket sales, coordinating with box office staff, ensuring seamless ticket distribution, and resolving customer issues related to ticketing. They often work closely with event organizers, sales teams, and technology providers to ensure a smooth ticket buying experience for customers. Additionally, they analyze sales data, implement pricing strategies, and ensure compliance with relevant policies and regulations.

What are the key skills and qualifications needed to thrive as a Ticket Operations Manager?

To thrive as a Ticket Operations Manager, you need expertise in ticketing systems, event coordination, and strong organizational skills, typically supported by experience in event management or a related field. Familiarity with ticketing platforms like Ticketmaster, CRM software, and data reporting tools is essential. Excellent communication, leadership, and problem-solving abilities help manage staff, resolve customer issues, and streamline operations. These skills ensure efficient ticket sales, positive customer experiences, and the smooth execution of events.

How does a Ticket Operations Manager typically collaborate with other departments during major events?

A Ticket Operations Manager works closely with departments such as marketing, sales, security, and customer service to ensure events run smoothly. They coordinate with marketing to implement promotional offers, with sales to monitor ticket inventory, and with security to manage access control and prevent fraud. During major events, frequent communication and real-time problem-solving with these teams are essential to address last-minute issues and provide a seamless experience for attendees.

What is the difference between Ticket Operations Manager vs Ticketing Coordinator?

AspectTicket Operations ManagerTicketing Coordinator
ResponsibilitiesOversees ticketing processes, manages teams, ensures smooth operations, and handles high-level issues.Assists with ticket sales, manages customer inquiries, and supports daily ticketing activities.
Required SkillsLeadership, operational management, industry knowledge, and technical skills.Customer service, communication, and basic technical understanding.
Work EnvironmentSupervisory role in event venues, ticketing offices, or online platforms.Customer-facing roles at ticket counters, call centers, or online support.

The Ticket Operations Manager focuses on overseeing the entire ticketing process and managing teams, while the Ticketing Coordinator handles day-to-day support and customer interactions. Both roles are essential in the ticketing industry but differ in scope and responsibilities.

What are the most commonly searched types of Ticket Operations jobs in Silver Spring, MD?

The most popular types of Ticket Operations jobs in Silver Spring, MD are:

What are popular job titles related to Ticket Operations Manager jobs in Silver Spring, MD?

For Ticket Operations Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Ticket Operations Manager jobs in Silver Spring, MD look for?

The top searched job categories for Ticket Operations Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Ticket Operations Manager jobs?

Cities near Silver Spring, MD with the most Ticket Operations Manager job openings:

Ticket Operations Manager jobs near you
Infographic showing various Ticket Operations Manager job openings in Silver Spring, MD as of June 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $65,600 per year, or $31.5 per hour.

Manager, Ticket Sales

AEG

Washington, DC • On-site

$63K - $83K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 hours ago

Key responsibilities

  • Execute the organization's new season ticket sales strategy to achieve departmental revenue and unit goals.

  • Oversee the daily execution of outbound sales initiatives, sales campaigns, prospecting strategies, and performance accountability to maximize new business revenue.

  • Provide day-to-day leadership, coaching, and development for the Membership Sales team while fostering a high-performance sales culture.

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Reporting to the Director, Ticket Sales, the Manager, Ticket Sales is responsible for the day-to-day leadership, coaching, development, and performance management of the Membership Sales team. This role is accountable for executing the organization's new season ticket sales strategy while fostering a high-performance sales culture focused on prospecting, pipeline management, and consistent revenue growth. The Manager, Ticket Sales oversees the daily execution of outbound sales initiatives, sales campaigns, prospecting strategies, and performance accountability to maximize new business revenue. While new NATS PLUS Membership sales serve as the department's primary focus, this position is also responsible for ensuring the Membership Sales team effectively executes the organization's full-menu sales strategy by generating new revenue through Group Ticket Sales, Premium Seating, and Nightly Suite Rentals. Working closely with the Director, Ticket Sales and senior department leadership, this individual will develop sales talent, implement best practices, monitor performance metrics, and create an environment centered on continuous coaching, accountability, and professional development. The Nationals are a military-friendly organization actively recruiting veterans and spouses. Essential Duties and Responsibilities:
  • Provide day-to-day leadership, coaching, and development for the Membership Sales team while fostering a positive, competitive, and high-performance sales culture.
  • Recruit, interview, onboard, train, and develop a team of Membership Sales Account Executives.
  • Conduct regular one-on-one coaching sessions, pipeline reviews, call coaching, and performance evaluations to maximize individual and team performance.
  • Establish daily, weekly, monthly, and annual activity expectations including outbound calls, appointments, ballpark tours, prospecting, and sales productivity.
  • Develop individualized coaching plans that improve sales skills, business acumen, objection handling, closing ability, and overall performance.
  • Support career development initiatives while preparing high-performing staff for future leadership opportunities.
  • Execute the organization's new season ticket sales strategy to achieve departmental revenue and unit goals.
  • Drive a full-menu sales approach that positions Membership Sales representatives to generate revenue through:
    • New NATS PLUS Memberships
    • Group Ticket Sales
    • Premium Seating
    • Nightly Suite Rentals
  • Develop outbound prospecting campaigns that maximize lead generation, appointment setting, and conversion rates.
  • Monitor sales pipelines and forecasting to ensure consistent revenue pacing throughout the year.
  • Identify new business opportunities through strategic prospecting, referrals, networking, events, and business development initiatives.
  • Partner with Business Intelligence, Sales Operations and Marketing to maximize lead utilization and campaign effectiveness.
  • Monitor key sales performance metrics including activity, appointments, tours, proposals, close rates, revenue production, and pipeline health.
  • Ensure accurate CRM management and reporting within Salesforce.
  • Maintain accountability for data integrity, opportunity management, forecasting, and customer follow-up.
  • Evaluate sales trends and performance analytics to identify opportunities for continuous improvement.
  • Assist in the planning and execution of department sales campaigns, prospecting initiatives, and special events.
  • Collaborate closely with the Director, Ticket Sales, Group Sales, Premium Sales, Service, Marketing, Business Intelligence, and Sales Operations to maximize organizational ticket revenue.
  • Support department-wide prospecting events, hospitality experiences, networking functions, and lead generation initiatives.
  • Promote a culture of innovation by identifying new sales strategies, programs, and customer acquisition opportunities.
  • Maintain inventory awareness across ticket products to optimize revenue opportunities throughout the season.
  • Perform other duties as assigned.
Compensation: The projected salary range for this position is $63,945 - $83,120 per year. This position is also eligible for commission based on the Ticket Sales & Service incentive program. Actual pay is based on several factors, including but not limited to the applicant's: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range. Benefits: The Nationals offer a competitive and comprehensive benefits package that presently includes:
  • Paid vacation and sick leave, paid holidays throughout the year and a holiday break in December
  • Medical, dental, vision, life and AD&D insurance
  • Short- and long-term disability insurance
  • Flexible spending accounts
  • 401(k) and pension plan
  • Access to complimentary tickets to Nationals home games
  • Employee discounts
  • Free onsite fitness center
Equal Opportunity Employer: The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected characteristic under applicable law. ExperienceRequired
  • Must have U.S. work authorization.
  • Must successfully clear a background check.
  • Work will require weekend/holiday and/or evening work.
  • Working conditions are normal for an office environment.
  • Ability to successfully manage staff while maximizing their revenue production is necessary.
  • Excellent written and verbal communications, time management and interpersonal skills are required.
  • Gameday responsibilities include serving as Manager on Duty and assisting in Ticket Sales/Services initiatives.
  • Uphold Core Values: Integrity, Teamwork and Innovation. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction - Together.
  • 1 year(s): 1 year of people management experience or equivalent leadership development.
  • 3 - 5 years: 3 to 5 years of experience in ticket sales required.
Preferred
  • Knowledge of Tickets.com ticketing software and Microsoft Dynamics CRM preferred.
EducationRequired
  • Bachelors or better

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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