Ticket Operations Manager Jobs in Silver Spring, MD

Position Summary

To deliver the company’s standards of customer service with each parker transaction while maintaining an acceptable flow of traffic in and out of the parking facility. The Shift Manager will assist the Operations Manager with the operation of a complex parking site. The sites could be manned and unmanned, automated or manual parking sites. This person is responsible for independently carrying out instructions as directed by the Operations Manager pertaining to the day-to-day operations of the facility.

Essential Duties and Responsibilities

• Acting at the direction of the Operations Manager, performing the duties of a cashier and/or attendant as required; tickets tags and parks incoming vehicles; checks monthly stickers, honors validations or other courtesy parking ; and ensures employee compliance with operating and safety procedures.

• Verify the “bank” of cash provided for change and necessary supplies at the start of each shift.

• Issue tickets to customers recording the required information on each ticket.

• Collect payment either through cash, credit card or validation always securing cash according to the company’s standard operating procedures.

• Accurately process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.

• Complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers, vehicles left in the facility, number of validated tickets and exception tickets.

• Maintain a neat and orderly cashier booth at all times, free of debris and trash with clean windows void of unapproved company posters or decorative hangings.

• Determine the need for maintenance and/ or repairs and forward to Operations Manager.

• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.

• Report to work on time

• Responsible at all times for reviewing, understanding and acknowledging in writing when requested, the company provided policies and procedures that directly support completing my required work duties.

Non-Essential Duties and Responsibilities

• May be asked to fill in for front line associates during their absences.

• May be asked by local management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.

• Other duties as assigned by the Operations Manager.

Minimum Job Qualifications

• A Shift Mangers is a driving and non-driving position based off garage location. Please refer back to offer letter.

• All driving locations must have and maintain a valid driver’s license.

• A high school degree is required.

• One year related experience.

• Ability to read and comprehend verbal instructions and written correspondence.

• Ability to communicate effectively both verbally and through written correspondence.

• Have and maintain a valid driver’s license.

• Ability to safely drive a standard or automatic transmission vehicle.

• Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.

• Ability to provide customer resolution in a professional and friendly manner.

Qualifications Desired

• One to two years’ experience in a service or related industry preferred of which 3 months must have been in a parking setting.

• Ability to perform basic math calculations.

Performance Standards

This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year.

Physical Demands and Working Conditions

The physical demands of this position and the work environment characteristics described below are representative of those that must be met, with or without reasonable accommodations, by an employee to perform the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential job functions.