Knowledge Operations Manager Jobs in Silver Spring, MD

We are looking for an experienced & talented Operations Manager to join our team at Balos Restaurants & The Angie Restaurants Group. Our ideal candidate will have a positive attitude, restaurant knowledge, be hardworking & team oriented. The Operations Manager must have a solid background in restaurant/hospitality accounting and experience with the following systems are required be an asset: Payroll software (ADP), Point of Sale software (MICROS/Toast), Inventory management software (MarginEdge), as well as Excel, Word, etc. The Operations Manager should have a bachelor's degree in accounting, finance, or business administration. This individual must be a strong communicator and be able to work with store level management and ownership on a regular basis.

Position Overview:

• Preparing, reviewing and submitting payroll
• Effectively manage and communicate payroll related issues to management and ownership. This includes accurate and timely preparation of timecards and tip reporting
• Oversight of all financial aspects of each restaurant including daily reporting, forecasting and facilitating preparation of weekly, biweekly, & monthly P&Ls for a single restaurant along with the general manager, store management and corporate team
• Auditing and documenting daily sales and banquet event orders
• Direct working relationship with restaurant managers & event team
• Daily cash management
• Bookkeeping
• Acting as role model and providing guidance on company culture
• Involvement in accounting policies, procedure and systems to improve business
• Assist with annual budgeting

Key Responsibilities:

• Maintain employee files, contracts, NDAs, onboarding paperwork, and compliance forms.
• Track scheduling requests, PTO, and availability across multiple venues.
• Assist with hiring (posting jobs, coordinating interviews, reference checks).
• Ensure compliance with labor laws and company policies.
• Process disciplinary paperwork (write-ups, termination notices, complaint logs).
• Financial & Reporting
• Handle invoices, vendor accounts, and payment tracking.
• Reconcile daily sales reports, deposits, petty cash, and expense tracking.
• Support payroll processing (tip declarations, hours approval, etc.).
• Maintain Avero/Micros/OpenTable/Tripleseat or similar software reporting.
• Communication & Coordination
• Act as the point of contact for staff inquiries outside of shift managers.
• Manage internal communication platforms (Sling, 7shifts, email lists, group messaging).
• Draft and distribute staff memos, policy updates, and newsletters.
• Coordinate with owners, directors, and managers to streamline information.

Operations & Logistics

• Order and track office/restaurant supplies (menus, notepads, uniforms).
• Organize and maintain digital and physical filing systems.
• Schedule and prepare agendas for leadership or all-staff meetings.
• Support event planning with Tripleseat or equivalent.
• Track licenses, permits, and compliance deadlines (liquor, health, etc.).

Skills Needed:

• Hospitality savvy – understands service flow, guest experience, and staff culture.
• Organizational strength – juggling multiple venues, priorities, and deadlines.
• Discretion & professionalism – handling sensitive HR/finance info.
• Tech proficiency – POS, scheduling apps, reservation systems, Excel/Google Sheets.
• People-first mindset – balancing staff support with business needs.

What We Offer:

• Opportunities for career growth and development
• Benefit Packages
• Competitive Pay
• Paid Time Off and Paid Sick Leave
• Monthly Food + Beverage Perks at our establishments
• Employee discounts on dining and other perks

Job Type: Full Time, Salary, In-person

Pay: $70,000 - $90,000 per year

Our company is growing rapidly in the DMV area and we are looking for like minded passionate hospitality professionals to join our team.

How to Apply: Please send your resume and a cover letter detailing your relevant experience to rami@balosrestaurants.com We look forward to welcoming a new member to our team who shares our passion for excellence in hospitality.

Balos Estiatorio & The Angie Restaurants is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.