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Knowledge Operations Manager Jobs in Silver Spring, MD

Ignite IT

Operations Manager

Suitland, MD

This role is responsible for overseeing survey onboarding and rollover activities, managing customer communications, maintaining knowledge management resources, supporting operational reporting, and ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Manage operational performance across infrastructure, systems administration, networks ... Advanced knowledge of enterprise IT infrastructure, networking, cybersecurity, and systems ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Manage operational performance across infrastructure, systems administration, networks ... Advanced knowledge of enterprise IT infrastructure, networking, cybersecurity, and systems ...

EthosEnergy

Operations Manager

Leesburg, VA

Provide the Facility Manager with regular updates on staff morale and performance. * Ensure ... Strong knowledge of combined-cycle power plant operations. * Strong technical aptitude. * Ability ...

Pae

Operations Manager

Mclean, VA

$115K - $160K/yr

Minimum Requirements (Knowledge, Skills, and Abilities): * Strong understanding of facilities ... Management Systems (CMMS) in asset-intensive operations Preferred Qualifications: * Bachelor ...

MV Transportation

Operations Manager

Baltimore, MD · On-site

$76K - $94K/yr

The Operations Manager is primarily responsible for but not limited to: * Effectively manage on ... Knowledge of the contractual obligations is a must to perform this job correctly. * Knowledge of ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Manage operational performance across infrastructure, systems administration, networks ... Advanced knowledge of enterprise IT infrastructure, networking, cybersecurity, and systems ...

Koniag, Inc.

Operations Manager

Washington, DC · On-site

$135K - $175K/yr

The Project Manager will be responsible for planning, coordinating, and managing all aspects of ... Strong knowledge of facilities operations and maintenance principles, practices, and industry ...

kgs

Operations Manager

Washington, DC · On-site

The Project Manager will be responsible for planning, coordinating, and managing all aspects of ... Strong knowledge of facilities operations and maintenance principles, practices, and industry ...

MV Transportation

Operations Manager

Baltimore, MD

$76K - $94K/yr

MV Transportation is seeking an Operations Manager for proposed business who will provide support ... Knowledge of the contractual obligations is a must to perform this job correctly. * Knowledge of ...

MV Transportation

Operations Manager

Baltimore, MD

$76K - $94K/yr

The Operations Manager is primarily responsible for but not limited to: * Effectively manage on ... Knowledge of the contractual obligations is a must to perform this job correctly. * Knowledge of ...

Amentum

Operations Manager

Mclean, VA · On-site

$115K - $160K/yr

Minimum Requirements (Knowledge, Skills, and Abilities): * Strong understanding of facilities ... Management Systems (CMMS) in asset-intensive operations Preferred Qualifications: * Bachelor ...

First Batch

Operations Manager

Washington, DC · On-site

$85K/yr

Strong knowledge of inventory management, cost control, and operational efficiency. * Exceptional leadership and team management skills. * Ability to analyze and interpret data to make informed ...

Maximus Global Services

Operations Manager

Sterling, VA · On-site

The Operations Manager in responsible for directing and coordinating all ground operations at the ... Knowledge of Aviation Regulations & Safety * Problem-Solving & Decision-Making Required Education ...

Maximus Global Services

Operations Manager

Sterling, VA · On-site

The Operations Manager in responsible for directing and coordinating all ground operations at the ... Knowledge of Aviation Regulations & Safety * Problem-Solving & Decision-Making Required Education ...

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Showing results 1-20

All JobsKnowledge Operations JobsKnowledge Operations Manager JobsKnowledge Operations Manager Jobs in Silver Spring, MD

Knowledge Operations Manager information

See Silver Spring, MD salary details

$32K

$65.6K

$122.5K

How much do knowledge operations manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for knowledge operations manager in Silver Spring, MD is $65,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $80,100.00 per year, depending on experience, location, and employer.

What is the difference between Knowledge Operations Manager vs Knowledge Analyst?

AspectKnowledge Operations ManagerKnowledge Analyst
Required CredentialsBachelor's degree, experience in knowledge management or operationsBachelor's degree, expertise in data analysis and content management
Work EnvironmentOversees teams, manages knowledge systems, collaborates across departmentsAnalyzes data, curates content, supports knowledge base improvements
Employer & Industry UsageUsed in corporate, government, and tech sectors for managing organizational knowledgeCommon in research, consulting, and tech industries for data and content analysis

The Knowledge Operations Manager focuses on overseeing knowledge systems, managing teams, and ensuring efficient knowledge flow within organizations. In contrast, the Knowledge Analyst primarily analyzes data and content to improve knowledge repositories. Both roles require strong communication skills and familiarity with knowledge management tools, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Knowledge Operations Manager, and why are they important?

To thrive as a Knowledge Operations Manager, you need expertise in knowledge management principles, information systems, and data organization, typically supported by a relevant bachelor’s degree or military training. Familiarity with content management systems, knowledge bases, SharePoint, and certifications like Knowledge Management Professional (KMP) are often required. Strong analytical thinking, organizational skills, and effective communication help facilitate the transfer and retention of critical information. These competencies are essential to ensure mission readiness, streamline operations, and maintain information accuracy across an organization.

How does a Knowledge Operations Manager typically collaborate with other departments to ensure effective knowledge sharing?

A Knowledge Operations Manager works closely with various departments such as IT, HR, and project management to identify knowledge gaps and establish information sharing protocols. They often facilitate workshops, develop internal documentation standards, and implement platforms for seamless collaboration. This cross-functional engagement ensures that critical information is accessible, up-to-date, and aligned with organizational goals. Regular meetings and feedback loops are common to continually refine knowledge management strategies and address emerging needs.

What is a Knowledge Operations Manager?

A Knowledge Operations Manager is responsible for overseeing the management, organization, and dissemination of information within an organization. They ensure that knowledge assets, such as documents, data, and resources, are efficiently stored, accessible, and secure. This role often involves implementing knowledge management systems, training staff on best practices, and supporting decision-making by ensuring accurate information flow. Knowledge Operations Managers play a vital role in enhancing productivity and maintaining compliance with information policies.
What are popular job titles related to Knowledge Operations Manager jobs in Silver Spring, MD? For Knowledge Operations Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Knowledge Operations Manager jobs in Silver Spring, MD look for? The top searched job categories for Knowledge Operations Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Knowledge Operations Manager jobs? Cities near Silver Spring, MD with the most Knowledge Operations Manager job openings:
Knowledge Operations Manager jobs near you
Operations Manager

Operations Manager

Ignite IT

Suitland, MD

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

We are seeking an experienced Operations Manager to support and enhance survey operations, customer engagement initiatives, respondent services, and CRM-related business processes. This role is responsible for overseeing survey onboarding and rollover activities, managing customer communications, maintaining knowledge management resources, supporting operational reporting, and coordinating system integrations.

The ideal candidate will have experience managing complex business processes, supporting CRM platforms, working with cross-functional teams, and driving operational improvements. While familiarity with CRM and workflow systems is beneficial, this role is focused primarily on business operations, process management, system administration, and stakeholder support rather than hands-on application development.

Key Responsibilities

Survey Operations & Program Management

  • Coordinate and manage survey onboarding, setup, configuration, approvals, and rollover activities.
  • Ensure survey programs are launched accurately and on schedule.
  • Support survey workflows, routing processes, service level agreements (SLAs), and respondent communications.
  • Partner with business stakeholders to identify and implement process improvements related to survey operations.
  • Maintain survey-related configurations, user assignments, and operational controls.

Customer Engagement & Respondent Services

  • Support CRM-driven customer engagement and respondent service initiatives.
  • Monitor and improve respondent experiences across communication channels.
  • Collaborate with internal teams to resolve customer service issues and operational challenges.
  • Ensure business processes and workflows are functioning effectively and efficiently.

Marketing Campaign Support

  • Coordinate outreach campaigns and communication efforts supporting survey participation and customer engagement.
  • Support email and SMS communication initiatives and monitor campaign effectiveness.
  • Assist with audience segmentation, communication strategies, and campaign execution.

Knowledge Management & Self-Service Support

  • Maintain knowledge articles, FAQs, topics, and self-service content to support respondents and internal users.
  • Support search functionality and content organization to improve information accessibility.
  • Partner with business teams to ensure knowledge resources remain current and accurate.

Data Management & System Support

  • Coordinate data management activities related to survey onboarding, user assignments, account mappings, and operational processes.
  • Support integrations and data exchanges between CRM systems and related applications.
  • Work with technical teams to troubleshoot data and system issues impacting business operations.
  • Assist in testing and validating system changes and enhancements.

Reporting & Performance Monitoring

  • Develop and maintain operational reports, dashboards, and performance metrics.
  • Track survey activity, customer interactions, operational effectiveness, and service delivery metrics.
  • Analyze trends and provide recommendations to improve efficiency, customer experience, and business outcomes.
  • Prepare reports and presentations for leadership and program stakeholders.

Operational Support & Continuous Improvement

  • Monitor system performance and operational processes to identify issues and improvement opportunities.
  • Coordinate issue resolution efforts with technical and business teams.
  • Support platform upgrades, process enhancements, and modernization initiatives.
  • Participate in Agile teams and continuous improvement efforts to improve business operations and service delivery.

Requirements

  • Bachelor's degree in Business Administration, Information Systems, Operations Management, or a related field, or equivalent professional experience.
  • 5+ years of experience supporting business operations, CRM platforms, survey management programs, customer engagement initiatives, or related functions.
  • Experience managing complex business processes and cross-functional projects.
  • Strong analytical, organizational, and problem-solving skills.
  • Experience creating reports, dashboards, and operational metrics.
  • Strong communication and stakeholder management skills.
  • Experience working in Agile or fast-paced operational environments.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

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