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Service Operations Manager Jobs in Maryland (NOW HIRING)

Ignite IT

We are seeking an experienced Operations Manager to support and enhance survey operations, customer engagement initiatives, respondent services, and CRM-related business processes. This role is ...

Ignite IT

Operations Manager

Suitland, MD · On-site

We are seeking an experienced Operations Manager to support and enhance survey operations, customer engagement initiatives, respondent services, and CRM-related business processes. This role is ...

Automotive Concepts

Be Seen First

Operations Manager

Baltimore, MD · On-site

Schedule **mobile installation services**. * Manage inventory: receiving, tracking, and allocating ... Ensure seamless operations through effective communication with managers, vendors, technicians, and ...

QXO

Operations Manager

Columbia, MD

$65K - $94K/yr

Oversee day-to-day operations, including scheduling, workflow coordination, and service delivery ... Track and manage inventory levels to ensure product and equipment availability * Inspect materials ...

QXO

Operations Manager

Columbia, MD · On-site

$65K - $94K/yr

Oversee day-to-day operations, including scheduling, workflow coordination, and service delivery ... Track and manage inventory levels to ensure product and equipment availability * Inspect materials ...

Monitise

Operations Manager

Hagerstown, MD · On-site

Research incoming inquiries and respond within defined service level agreement (SLA) timeframes ... operational issues, managing escalations, and coordinating with internal and external stakeholders ...

Estes Express Lines

Operations Manager

Elkton, MD · On-site

$78K - $115K/yr

Manage all Service Center operations in the absence of the Service Center Manager or Assistant Service Center Manager. * Enforce understanding and compliance with all Company policies and procedures ...

Snyder Cohn, PC

Operations Manager

North Bethesda, MD · On-site

$105K - $130K/yr

Oversee office operations, including reception, mail services, conference room coordination, office supplies, and general logistics. * Manage facilities, building relationships, security access ...

Jet Blast, Inc.

Operations Manager

Baltimore, MD · On-site

About Us Jet Blast is a trusted provider of industrial and municipal cleaning services, delivering ... The Role Philosophy Reporting directly to the President of Jet Blast, the Operations Manager is the ...

Estes Express Lines

Operations Manager

Elkton, MD · On-site

Manage all Service Center operations in the absence of the Service Center Manager or Assistant Service Center Manager. * Enforce understanding and compliance with all Company policies and procedures ...

Estes Express Lines

Operations Manager

Elkton, MD

Manage all Service Center operations in the absence of the Service Center Manager or Assistant Service Center Manager. * Enforce understanding and compliance with all Company policies and procedures ...

Mr. Handyman

Operations Manger

Frederick, MD · On-site

Handyman we have over 14 years of providing quality service to our customers. As the Operations Manager you are a key member of the team reporting directly to the owner of the business. You are ...

Ulta Beauty

Operations Manager

Bel Air, MD · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

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Service Operations Manager information

See Maryland salary details

$34.5K

$76.3K

$127.1K

How much do service operations manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for service operations manager in Maryland is $76,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,200.00 and $92,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Maryland? The most popular types of Service Operations jobs in Maryland are:
What are popular job titles related to Service Operations Manager jobs in Maryland? For Service Operations Manager jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Maryland look for? The top searched job categories for Service Operations Manager jobs in Maryland are:
What cities in Maryland are hiring for Service Operations Manager jobs? Cities in Maryland with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $76,329 per year, or $36.7 per hour.

Operations Manager

Lev HaTorah Academy of Baltimore

Baltimore, MD • On-site

Full-time

Re-posted 26 days ago

Job description

Position Summary:

Lev HaTorah Academy of Baltimore, opening in the 2026–2027 school year, is seeking a dynamic and highly organized Operations Manager to help build and lead the school’s operational infrastructure from the ground up. Serving Preschool through Middle School in separate boys’ and girls’ divisions, our academy is rooted in the belief that every child is valued for who they are, with a commitment to individualized growth in both Torah and general studies academics.

Reporting directly to the Head of School, the Operations Manager is a senior 12-month leadership position responsible for overseeing the school’s non-instructional operations. This includes facilities management, government grants, student arrival and dismissal procedures, safety and compliance, and ensuring the smooth day-to-day functioning of the school. The Operations Manager plays a key role in creating an organized, safe, and efficient environment that supports student success and may serve in the Head of School’s stead when directed.

Key Responsibilities:

  • Provide direct oversight of school communications, fundraising, finance, and daily operations.

  • Partner closely with the Head of School to lead a staff of approximately 25 and provide exceptional service to students, families, and prospective families.

  • Serve as the primary liaison with the landlord to ensure timely attention to maintenance, custodial services, snow removal, and facility needs.

  • Monitor campus security measures, manage insurance policies, and ensure compliance with all safety regulations and requirements.

  • Oversee the school’s operating budget with a focus on fiscal responsibility, accuracy, and compliance.

  • Act as liaison with government agencies, including managing educational grants and funding processes from application through reporting and distribution.

  • Represent the Head of School, as needed, at meetings, conferences, and visits from government agencies and community partners.

  • Collaborate with the Head of School to support operational priorities and advance school-wide goals.

  • Support day-to-day school operations including curriculum ordering, scheduling, staff coverage, school events, community programming, fundraising, donor relations, and compliance with state regulations.

  • Assist with human resources functions including hiring, onboarding, staff support, handbook development, policies and procedures, and professional development coordination.

  • Engage in sensitive and important conversations with staff, families, and community members with professionalism, discretion, empathy, and confidentiality.

Required Qualifications and Skills:

  • Embrace and value Jewish education and the mission of the school.

  • Bachelor’s degree required, preferably in Business Administration, Finance, or a related field; Master’s degree preferred.

  • Minimum of five years of executive or senior leadership experience, including decision-making responsibility, priority management, staff supervision, and oversight in areas such as human resources, finance, fundraising, data management, technology, facilities, communications, security, and administration.

  • Strong leadership, financial management, strategic planning, and crisis management skills.

  • Excellent verbal and written communication skills, with the ability to build strong relationships with staff, parents, students, board members, donors, and community stakeholders.

  • Proficiency in Microsoft Office and Google Workspace, including Google Docs, Sheets, and Drive.

  • Exceptional interpersonal skills, emotional intelligence, self-awareness, and a deep understanding of confidentiality and professionalism.

  • Self-directed, organized, and collaborative, with the ability to work independently, take initiative, and effectively manage competing priorities.

  • Availability to work occasional evenings, weekends, emergency situations, and school events or meetings as needed.

  • This position is in person and based at the school campus.


To Apply: Send resume and cover letter to careers@levbaltimore.com