Credit Card Operations Manager Jobs in Maryland (NOW HIRING)

Operations Manager

Join our missiondriven organization that's growing rapidly and shaping the future of our community in South Baltimore.

We're looking for an Operations Manager who thrives in a role where precision, collaboration, and integrity are essential. In this position, you'll be a key force behind SBGP's smooth and ethical operation-ensuring our administrative, finance, and compliance functions run at a high level every day.

As Operations Manager for South Baltimore Gateway Partnership (SBGP), you will work closely with the Senior Operations Manager and the Deputy Director for Operations, becoming a trusted partner who helps keep the organization efficient, transparent, and accountable. You'll also engage frequently with external vendors, grantees, and internal staff to solve problems, move processes forward, and maintain seamless operations.

This is a hybrid position, working primarily in an office environment, and you will need to attend meetings at the office and events (with occasional evening or weekend meetings and events).

If you are an organized, reliable, detail-oriented administrative and office management professional who wants to make an impact at South Baltimore Gateway Partnership, we invite you to keep reading to learn more about this exciting opportunity!

Here's a Snapshot of the Position:

Finance, Billing, & Payments:

You'll be the backbone of our financial workflow, ensuring accuracy and compliance at every step.
Your work will include:

• Managing SBGP's general inbox dedicated to finance, billing, and payments.
• Coordinating, tracking, and managing payment requests from grantees and vendors-monitoring compliance, approvals, and timely processing.
• Reviewing all payment submissions for accuracy, completeness, proper documentation, budget alignment, and adherence to accounting standards and external requirements (including City MBE/WBE participation).
• Troubleshooting delayed or interrupted payments and working with staff, grantees, and vendors to resolve issues quickly.
• Maintaining vendor records, including W9s, payment documentation, and related files.
• Reconciling organizational credit card activity, gathering receipts, and coordinating payment processing.
• Supporting the annual financial audit with documentation, organization, and preparation.

Compliance & Administration:

You will help ensure SBGP remains compliant, organized, and aligned with best practices by:

• Reviewing and updating organizational policies and procedures.
• Maintaining compliance with the Open Meetings Act and the Public Information Act.
• Assisting in ongoing policy development, updates, and implementation.
• Providing administrative and logistical support to staff across the organization as needed.

What You Bring:

• A bachelor's degree in business administration (or relevant discipline) or equivalent professional experience.
• 3+ years of operations experience.
• Comfort and professionalism in frequent publicfacing interactions with stakeholders, partners, business leaders, residents, neighborhood leaders, and government officials.
• Strong verbal and written communication abilities.
• Experience in research, planning, evaluation, and project management.
• Exceptional organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously.
• Strong proficiency in:
  • Microsoft Word, Excel, PowerPoint, and Outlook
  • CRM systems
  • QuickBooks
  • DocuSign
  • Adobe Acrobat Pro
  • Asana
  • Virtual meeting platforms like Teams and Zoom
• Available to work occasional evenings and weekends

This Position Offers:

• Starting salary range of $62,000.00 to $69,000.00, commensurate with experience.
• Competitive benefits: health insurance; retirement with match; generous paid time off; other.
• A cohesive, mission-oriented, value-driven philosophy.
• Career development opportunities within South Baltimore Gateway Partnership.
• Hybrid work environment. The Operations Manager will be required to work onsite at South Baltimore Gateway Partnership's offices on Wednesday of each week, plus any other days when required to support the organization's events/initiatives.
• Please note that this position may require local travel up to 10% of the time.

About South Baltimore Gateway Partnership:
When slot machine gambling came to Maryland, South Baltimore residents were promised the resources to improve their communities. South Baltimore Gateway Partnership (SBGP) is fulfilling that promise. Guided by our Strategic Plan, SBGP focuses on three crucial elements of the South Baltimore Gateway Master Plan: Environmental Sustainability, Health and Wellness, and Community Development and Revitalization. SBGP has divided our work into three program areas: Community Grants, Enhanced Services, and Transformational Projects. Sound like a good fit? Please apply today!

TO APPLY: Please click "Apply" to submit a cover letter (seriously, this is important and required) and your resume. For additional information about South Baltimore Gateway Partnership, please check out our website: South Baltimore Gateway Partnership.

South Baltimore Gateway Partnership believes that diversity, equity, and inclusion are critical to our success. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
At South Baltimore Gateway Partnership, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, ancestry, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristics protected by applicable law.